Replace your signature with a 6-digit PIN

RHB bank is now moving to replace your signature cards with more secure 6-digit PIN (Personal Identification Number) cards. This extra security feature reduces security risks and allows you to shop with peace-of-mind. PIN should be entered upon making retail transaction instead of signing. Your signature will still be accepted with your new PIN-enabled card until 30 June 2017.

PIN cards are safer than signature cards as you need to have both your card and PIN to make card transaction. Transaction will not be accepted if PIN has not been entered when terminal prompted. With this improved security feature, you are protected from any fraudulent transaction should you lose your card or if your card is stolen.
If you have received a new PIN enabled card and will be travelling overseas, ensure you have a PIN for your card before leaving Malaysia. Those countries that have not yet migrated to PIN will still require that you sign for verification of the transaction. However, because your new card supports PIN for purchases, some countries may require transactions to be completed with a PIN instead of a signature, and there is a risk of your card being rejected if you do not enter a PIN when prompted. This is why you must ensure that you select a PIN for your new card before leaving Malaysia. If you do not already have a PIN for your card, follow our instructions on how to select a PIN or contact us.

Safety tips:

You must take all reasonable precautions to prevent the card and the card number, the PIN, your password or any other security details for the card or account (the “card security details”) from being misused or being used to commit fraud. These precautions include:

  • Sign the card as soon as it is received and comply with any security instructions;
  • Protect the card, the PIN, and any card security details;
  • Do not allow anyone else to have or use the card;
  • Destroy any notification of the PIN and of any card security details;
  • Do not write down the PIN or the card security details nor disclose them to anyone else including the police;
  • Do not allow another person to see your PIN when you enter it or it is displayed;
  • Do not tamper with the card;
  • Regularly check that you still have your card;
  • Keep card receipts securely and dispose of them carefully;
  • Contact the bank about any suspicious matter or problem regarding the use of the card at a terminal.

You must notify the bank immediately if:

  • Your card is lost or stolen; or
  • Your pin may have been disclosed; or
  • Your card is retained by an ATM; or
  • Your address or contact details have changed.

You must select or change your PIN to a number selected by you, before the PIN can be used for transactions. Your selected PIN must be one designed to reduce the chance of anybody guessing the numbers you selected. You must avoid unsuitable PINs such as:

  • Birth dates, months or years in any form or combination;
  • Sequential numbers (such as 345678) and easily identifiable number combinations (such as 111111);
  • Any of the blocks of numbers printed on your card;
  • Other easily accessible personal numbers such as parts of personal telephone numbers, identity card number, or other personal data.

For more information, visit the official PIN and PAY website. Click here.