​Be vigilant and practice good cyber hygiene.

• DO NOT ENTERTAIN CALLS from “Unknown” callers/persons
• DO NOT DIVULGE your personal banking details e.g. Account no. or debit/credit card no. to 3rd party​
• NEVER SHARE your OTP/TAC number to 3rd party​
• DO NOT CLICK on any links or open any attachments from “Unknown” sources
• ONLY download an APP from trusted/recognised sources (e.g. Google or Apple stores)​

Click here to know more do and don’t to avoid being a victim of scams.

If you suspect that you are a victim of a scam, please call RHB Customer Contact Centre at 03-9206-8118 or email to customer.service@rhbgroup.com immediately. Alternatively, you may call National Scam Response Centre (NSRC) at 977 (8am – 8pm daily).

There is a high probability you had clicked on a “suspicious link” and/or had “downloaded a fake app” onto your phone. This has allowed the embedded malware to hijack your SMS messages (including authentication OTP and post transaction notifications) that were sent by the bank to you.

• Bank adopts high standards of security to ensure banking and payment channels remain secure.
• BNM will continue to update regulatory requirements to take into account new risks and relay new countermeasures to combat financial scams from time to time.​

Credit card fraud happens in several different ways.

Commonly with your card information being compromised in a data breach or your physical card being stolen.

If you suspect that you are a victim of a scam, please call RHB Customer Contact Centre at 03-9206-8118 or email to customer.service@rhbgroup.com immediately.​

No, the card will be permanently blocked.

Your new replacement card will be delivered to your registered address on record, tentatively within 7-8 working days of the dispute being filed.

For cases determined as fraudulent, should there be a need for investigations to extend beyond 14 days; Provisional credit will be provided to the customer.

• ALWAYS CHECK your monthly account statement and immediately report any transactions that you have not performed.​
• NEVER DISCLOSE your card number over the phone or online unless you are dealing with a company that you trust.​​​
• Keep your card with you or at a safe place known only to you, at all times.

Identity theft occurs when someone uses your personal identifiable information to commit fraudulent acts such as:

• Withdrawing money from your bank account
• Opening new credit cards
• Applying for loans or even securing employment

What are the most common signs of identity theft:

• Unauthorised withdrawals from your bank account.
• Suspicious charges on your accounts.
• New accounts or loans you did not apply.

If you suspect that your identity has been compromised, please call RHB Customer Contact Centre at 03‑9206‑8118 or email to customer.service@rhbgroup.com immediately.

DISPOSE your old credit card statements, receipts, etc., to prevent scammers from obtaining your information and creating accounts in your name.

• BE CAREFUL when sharing your personal information online. Just because a website is asking for your information, it does not mean it is necessary to provide it to them.
• STAY ALERT when clicking on links and opening email attachments. Do not open the link or attachment if it is from someone you do not know.​
• USE SECURE WI-FI when shopping or doing banking online to make sure you are using a secured wireless connection.
• PERMANENTLY DELETE ALL FILES. Moving your files into the recycle bin is still not safe. The files still reside in your device and are easily accessible by identity thieves. Use a security software that includes a digital shredder to ensure those files are completely wiped off your devices.​
• INSTALL SECURITY SOFTWARE to ensure all your personal devices have the necessary comprehensive security to protect you from threats.