Fraud is a criminal act to deceive you and take your cash – it is a transaction that you did not make or authorise.
A scam is where you’re tricked into making or authorising a payment to a criminal’s account. Scammers impersonate bank, retailer and official organisations using emails, phone calls and texts that look and sound genuine.
While RHB is always there to protect you with industry-leading security, there are additional security tips and preventive steps you can learn more to protect yourself.Learn More
What is fraud?
What is a scam?
For Android Devices:
For Apple Devices:
We recommend for you to be extra cautious on the following advertisements:
Be vigilant and practice good cyber hygiene.
Click here to know more do and don’t to avoid being a victim of scams.
If you suspect that you are a victim of a scam, please call RHB Customer Contact Centre at 03-9206-8118 or email to firstname.lastname@example.org immediately. Alternatively, you may call National Scam Response Centre (NSRC) at 977 (8am – 8pm daily).
There is a high probability you had clicked on a “suspicious link” and/or had “downloaded a fake app” onto your phone. This has allowed the embedded malware to hijack your SMS messages (including authentication OTP and post transaction notifications) that were sent by the bank to you.
Credit card fraud happens in several different ways.
Commonly with your card information being compromised in a data breach or your physical card being stolen.
If you suspect that you are a victim of a scam, please call RHB Customer Contact Centre at 03-9206-8118 or email to email@example.com immediately.
No, the card will be permanently blocked.
For cases determined as fraudulent, should there be a need for investigations to extend beyond 14 days; Provisional credit will be provided to the customer.
Identity theft occurs when someone uses your personal identifiable information to commit fraudulent acts such as:
What are the most common signs of identity theft:
If you suspect that your identity has been compromised, please call RHB Customer Contact Centre at 03‑9206‑8118 or email to firstname.lastname@example.org immediately.
DISPOSE your old credit card statements, receipts, etc., to prevent scammers from obtaining your information and creating accounts in your name.