ANNOUNCEMENT

Updated RHB Bank /RHB Islamic Bank Cards Product Terms and Conditions on Fair Treatment

Dear Valued Customers,

Please be informed that we have updated the Terms and Conditions for RHB Bank & RHB Islamic Bank Cards Product (“Cards/-i”) i.e. Credit Card/-i, Debit Card/-i, Prepaid Card and Charge Card/-i for individual and business customers (“Terms and Conditions”) pursuant to the requirement under the Policy Document issued by Bank Negara Malaysia on Fair Treatment of Financial Consumers which shall take effect from 30 June 2021. A copy of the updated Terms and Conditions is available at the following links:


Products and Services Updated Terms and Conditions

Credit Card/-i


For Individual Customer

  • RHB Premier Visa Infinite Credit Card Terms and Conditions - Click here
  • RHB Premier Visa Infinite Credit Card-i Terms and Conditions - Click here
  • RHB Visa Infinite Credit Card Terms and Conditions - Click here
  • RHB Visa Signature Credit Card Terms and Conditions - Click here
  • RHB World MasterCard Credit Card Terms and Conditions - Click here
  • RHB World MasterCard Credit Card-i Terms and Conditions - Click here
  • RHB Rewards Credit Card Terms and Conditions - Click here
  • RHB Rewards Credit Card-i Terms and Conditions - Click here
  • RHB Rewards Motion CodeTM Credit Card Terms and Conditions - Click here
  • RHB Rewards Motion CodeTM Credit Card-i Terms and Conditions - Click here
  • RHB Cash Back Credit Card Terms and Conditions - Click here
  • RHB Cash Back Credit Card-i Terms and Conditions - Click here
  • RHB Visa MyEG Credit Card Terms and Conditions - Click here
  • RHB Visa Shell Credit Card Terms and Conditions - Click here
  • RHB Visa Shell Credit Card-i Terms and Conditions - Click here

For Business Customer

  • RHB Platinum Business Credit Card Terms and Conditions - Click here
  • RHB Corporate Credit Card Terms and Conditions - Click here
  • RHB Corporate Credit Card-i Terms and Conditions - Click here


Debit Card/-i


For Individual Customer

  • RHB Debit Card Terms and Conditions - Click here
  • RHB Debit Card-i Terms and Conditions - Click here
  • RHB Easy Smart Debit Card Terms and Conditions - Click here
  • RHB Easy Debit Card-i Terms and Conditions - Click here
  • RHB Visa WWF Debit Card-i Terms and Conditions - Click here

For Business Customer

  • RHB Corporate MyDebit Terms and Conditions - Click here
  • RHB Corporate MyDebit Card-i Terms and Conditions- Click here


Prepaid Card


For Individual Customer

  • RHB Prepaid Card Terms and Conditions - Click here


Charge Card/-i


For Business Customer

  • RHB Corporate Charge Card Terms and Conditions - Click here
  • RHB Corporate Charge Card-i Terms and Conditions - Click here
  • RHB Purchasing Card Terms and Conditions - Click here
  • RHB Purchasing Card-i Terms and Conditions - Click here


General Cardholder Agreement


For Individual Customer

  • RHB Credit Card Services Visa Card/MasterCard Cardholder Agreement - Click here
  • RHB Islamic Bank Credit Card-i Services Visa / MasterCard Cardholder Agreement - Click here

For Business Customer

  • RHB Credit & Charge Card Services Visa Card Cardholder Agreement - Click here
  • RHB Islamic Bank Berhad Credit & Charges Card-i Services Visa Cardholder Agreement - Click here

Thank you.
3 June 2021



Frequently Asked Questions (FAQs)

Question Answer

1

I received a notification from the Bank regarding the improvement to the terms and conditions of my Card/-i (“Terms and Conditions”). What is this about?


The Bank is applying the principle of fair treatment to financial consumers in the Card/-i contracts by enhancing the reasonableness and transparency of the Terms and Conditions.

Customer will get a better understanding on the updated Terms and Conditions that emphasizes on plain language, disclosure transparency and adequate notice.



2

Is the improvement in the Terms and Conditions applicable to conventional and Islamic products?


Yes. It is applicable to all Conventional and Islamic card products.



3

When will the updated Terms and Conditions take effect?


The updated Terms and Conditions for Card/-i will take effect from 30 June 2021.

A copy of the updated product Terms and Conditions is now available.



4

Do I need to sign a new or supplementary document related to the updated Terms and Conditions?


Not required.

All existing Terms and Conditions remained unchanged and the updated Terms and Conditions are based on the principles of fair treatment to the customers.



5

Do I need to pay any additional fees and charges or stamping fees arising from improvement of Terms and Conditions?


No, there are no additional fees and charges.



6

If I have further queries in future, who do I go to?


For further assistance, you may reach our Customer Care Service Officer via email customer.service@rhbgroup.com or call 03- 92068118