Dear Valued Customers,
Please be informed that we have updated the Terms and Conditions for RHB Bank & RHB Islamic Bank Cards Product (“Cards/-i”) i.e. Credit Card/-i, Debit Card/-i, Prepaid Card and Charge Card/-i for individual and business customers (“Terms and Conditions”) pursuant to the requirement under the Policy Document issued by Bank Negara Malaysia on Fair Treatment of Financial Consumers which shall take effect from 30 June 2021. A copy of the updated Terms and Conditions is available at the following links:
Products and Services | Updated Terms and Conditions |
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Credit Card/-i |
For Business Customer
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Debit Card/-i |
For Business Customer
|
Prepaid Card |
|
Charge Card/-i |
|
General Cardholder Agreement |
For Business Customer
|
Thank you.
3 June 2021
Question | Answer | |
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1 |
I received a notification from the Bank regarding the improvement to the terms and conditions of my Card/-i (“Terms and Conditions”). What is this about? |
Customer will get a better understanding on the updated Terms and Conditions that emphasizes on plain language, disclosure transparency and adequate notice. |
2 |
Is the improvement in the Terms and Conditions applicable to conventional and Islamic products? |
|
3 |
When will the updated Terms and Conditions take effect? |
A copy of the updated product Terms and Conditions is now available. |
4 |
Do I need to sign a new or supplementary document related to the updated Terms and Conditions? |
All existing Terms and Conditions remained unchanged and the updated Terms and Conditions are based on the principles of fair treatment to the customers. |
5 |
Do I need to pay any additional fees and charges or stamping fees arising from improvement of Terms and Conditions? |
|
6 |
If I have further queries in future, who do I go to? |
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