RHB Motor Insurance

With RHB Insurance Roadside Assistance,
we're here to assist you every step of the way should the unfortunate happen.

Accidents can happen. And when they do, our dedicated RHB Insurance Roadside Assistance team is
ready to help. So Don’t Panic and read on for a quick guide on what to do when the unfortunate
happens. We've got you covered from the moment of the accident to getting your car repaired.

What to do in case of an accident.

Don’t Panic,
just follow these simple steps to get the assistance you require.

Stay calm and see if you need medical attention.

Contact RHB Insurance Roadside Assistance

Hotline: 1300 880 881
WhatsApp: +6012 932 4854
Web portal: click here
RHB Insurance Mobile App

Wait for the RHB Insurance Roadside Assistance appointed tow truck. Important: Do not engage with other tow truck operators who may be roaming the accident scene.

Lodge a police report.
Our tow truck operators will bring your car to the police station.
Important: Police report must be lodged within 24 hours of the accident.

Arrange for your car to be towed to a panel/franchise workshop via RHB Insurance Roadside Assistance.

Click here for a list of our panel/franchise workshops.

Making a claim.

Now that your vehicle is being repaired at the panel workshop,
follow these simple steps to make your claim.

Step 1:
Get your documents ready.
You’ll need:

A copy of your RIMV / ROC / Vehicle registration card
A copy of your NRIC (driver and owner)
A copy of driver’s driving license
A copy of the police report
A copy of your policy / cover note

Step 2:
Submit your documents via the following channels to process the claim:

Panel/ franchise workshop
Claims Portal

Step 3:
Insurer appointed adjuster will review/approve your case.
All you have to do is wait for the workshop to contact you once your car is ready.

OD-KFK (Own Damage Knock-for-Knock) Claim
vs Third Party Claim

When the accident is not your fault, we highly recommend you make
an Own Damage Knock-for-Knock Claim to better protect your interests. Here are a few reasons why:

No Claim Discount (NCD)

Warranty

Appointment of adjuster

Appointment of workshop

Knock-for-Knock Claim

Not affected

Warranty by RHBI

Auto appointment and paid by RHB Insurance

Owner has the right to appoint

Third Party Claim

Not affected

No warranty

Appointed by the workshop and paid by vehicle owner

Appointed by the engaged tow truck operator

No Claim Discount (NCD)
Knock-for-Knock Claim	Not affected
Third Party Claim	Not affected

Warranty
Knock-for-Knock Claim	Warranty by RHBI
Third Party Claim	No warranty

Appointment of adjuster
Knock-for-Knock Claim	Auto appointment and paid by RHB Insurance
Third Party Claim	Appointed by the workshop and paid by vehicle owner

Appointment of workshop
Knock-for-Knock Claim	Owner has the right to appoint
Third Party Claim	Appointed by the engaged tow truck operator

With comprehensive motor insurance coverage, you can make an Own Damage Knock‑for‑Knock Claim.
This will speed up the claims process and get your car repaired faster.
You can even claim excess and loss of use from the third party’s insurance.