PEMULIH Repayment/Payment Assistance for Loan / Financing Facilities (RA) Programme for Individuals

FAQs

For a simple video guide on how to apply for the PEMULIH Repayment / Payment Assistance programme, click here for the video.

This FAQ is updated as at 18 August 2021

1. What is the PEMULIH Repayment/Payment Assistance (“RA”) Programme?

The RA Programme is a temporary relief programme that offers repayment / payment assistance to customers who have been affected by COVID-19 pandemic and Movement Control Order (MCO).


The Programme is available from 7 July 2021 until such time as movement control restrictions remain in place.


Options available to customers under the RA Programme are as follows. Kindly select and submit the required RA Programme stated below through the e-Form.


  • Option 1: Six (6) months deferment of instalments / moratorium (Applicable to all products); or
  • Option 2: 50% reduction of instalments for six (6) months; or
  • Option 3: Customised reduction in monthly instalment by extension of loan / financing tenure

(Note: Option 2 and Option 3 are not applicable to accounts under progressive release, with advance payment and overdraft facility)


Please refer to Question 24 of this FAQ for relevant illustrations.


Normal interest / profit will continue to be charged and accrued during the deferment / moratorium period. This may result in your loan/financing tenure being extended and an increase in total repayment / payment amount.


Extension of tenure for your loan/financing facility will reduce your monthly installment. However, total repayment / payment amount will increase depending on the tenure extension.


In addition to the above, please take note of the following:

  • Approvals for RA Programme applications are subject to RHB Bank’s policy on the RA Programme.
  • The Bank may cancel and re-negotiate the RA Programme initially granted in the event that the Bank finds that you have provided false or misleading information in your application.
  • For customers who are currently under a 3 months’ deferment of instalments / moratorium that is still ongoing in July 2021, an additional 3 months’ deferment of instalments / moratorium will be granted upon expiry of your current repayment / payment facility. Hence, the deferment of instalments / moratorium period will be 6 months in total (Example: If your existing 3 months’ deferment ends in August 2021, then an additional 3 months’ deferment of instalments / moratorium will be granted providing you with 6 months’ deferment in total).
2. Who is eligible for the RA Programme?

The RA Programme is available for all individuals (including B40, M40, and T20) who require repayment / payment assistance. However, this excludes:


  • Loan / Financing in arrears exceeding 90 days
  • Loan / Financing approved on/after 1 July 2021
  • Individuals under a bankruptcy charge
3. How will I know the status of my application?

You will receive an SMS/call to inform you on the status of your application together with further instructions within five (5) calendar days after we receive your application. If you have recently changed your handphone number, please visit your nearest branch to update your records. We also recommend that you download the QMS application (from Play Store for Android or App Store for iPhone) to make an appointment to reduce waiting time at the branch.


If your application is approved, a Letter of Notification or Letter of Variation will thereafter be e-mailed to you within one (1) week from approval indicating your new payment terms:

  • If you receive a Letter of Notification (for deferment of instalments / moratorium), no further action is required.
  • If you receive a Letter of Variation (for reduction in monthly instalment by extension of loan / financing tenure), you are required to follow the instructions provided therein. If we don’t receive a response from you within five (5) calendar days from the date stated within the Letter of Variation, your application will be deemed as cancelled.

For customers with Hire Purchase/-i facility

  • For the deferment of instalments / moratorium, you will receive an SMS within five (5) calendar days and no further action is required.
  • For Reduction in Instalment Repayment / Payment, you will receive an SMS and email within five (5) calendar days with revised Letter of Offer and Variation Agreement for customer(s)’ acceptance. The revised term can only be effected after the customer accepts the offer.

4. Is there a deadline to submit my application for the RA Programme within the same month?

For applications made in July 2021, the assistance will be effective in the same month, i.e. from July 2021 instalment onwards.


For applications made after July 2021, RA Programme applications received, approved and accepted in that month will be activated in the next month.
(For example - For applications received, approved and accepted in August 2021, Repayment / Payment Assistance will start from September 2021.)


Please take note that:
If you have already made instalment payment for the month of July 2021, this amount will be treated as an advance payment for the month after your repayment/payment assistance ends. Notwithstanding, you are still entitled to a total of 6 months of moratorium. Under such circumstances, you will not need to make any instalment payment until the end of January 2022.


However, you may contact the Bank should you require the amount to be reimbursed if your payment was made via transfer from an RHB Current or Savings account. The Bank will make the necessary arrangement for refund within a period of one month. However, we will not be able to process refund requests if payment was made from another bank, payment via cash, or cheque, or other methods where the Bank will not be able to ascertain the origin of payment.


Please forward your request to our channels below:

  • Mortgage (Residential & Commercial Property) and ASB Loan / Financing: 03-2610 6000
  • Personal Financing and Hire Purchase: 03-2776 3111
  • customer.service@rhbgroup.com

5. If I have received an SMS offering the previous Repayment / Payment Assistance but I have not responded, what do I do?

The SMS you had received is still valid. If you have not responded to the SMS, and would like to apply for PEMULIH RA, you may apply by replying “MORAYES” to 66300.

6. If I have accepted the previous Repayment / Payment Assistance but it has not yet been activated, what do I do?

Your acceptance is deemed to have been received for PEMULIH RA. No further action is required.

7. I have filled up the e-form with wrong information / would like to change my reply in e-form. What should I do?

Kindly submit a new e-Form application as replacement.

8. If my RA application did not go through, can I appeal?

This situation may occur if your application did not meet the eligibility criteria as per Question 2 of the FAQ. However, you may submit an appeal with additional justification / supporting documents.


Alternatively, you can seek assistance from Agensi Kaunseling dan Pengurusan Kredit (AKPK), an agency which provides advisory services and assistance to individual borrowers / customers in managing their finances.


If you require any assistance, please refer to Question 26 of this FAQ for our contact details.

9. I had enrolled in the repayment/payment assistance programme previously, and this has almost / just expired. Can I apply for the PEMULIH RA Programme?

Yes, you can but you will only be eligible for the balance of the total of 6 months’ assistance available to you under the PEMULIH RA Programme. Please refer to Question 1 for further explanation.


Please submit your application via e-Form and your new RA will take effect following the expiry of the existing RA Programme.


For example:


  • Current RA Programme expiry date: 5 July 2021
  • New RA Programme for 6-month moratorium will take effect from August 2021. However, please take note that for customers who are currently under a 3 months’ deferment of instalments / moratorium effective from June – August 2021, an additional 3 months’ deferment of instalments / moratorium will be granted upon expiry of your current repayment / payment facility. Hence, the deferment of instalments / moratorium period will be 6 months in total.
10. What should I do if the payment for my loan / financing facility (except for Credit Card/-i) is through Standing Instruction via an RHB Current / Savings account/-i that I had self- arranged at a RHB branch?

We will automatically suspend the Standing Instruction from your RA Programme commencement date and throughout the repayment / payment assistance period.

11. What should I do if the payment for my loan / financing facility (except for Credit Card/-i) is through future dated / recurring transactions that I had set-up in RHB Now Internet Banking?

Upon approval of your RA Programme application, please cancel future dated transactions for the same loan / financing facilities (beginning the month that your RA Programme becomes effective) by logging in to RHB Now Internet Banking portal and select either one of the following:


Steps BillPay IBG Instant Transfer
STEP 1 Go To BillPay Go to Fund Transfer Go to Fund Transfer
STEP 2 Select Other Biller Select Other Bank Normal Transfer (IBG) Select Instant Transfer
STEP 3 Select Manage Future Payment Select Manage Future Transfer Select Manage Future Transfer
STEP 4 Choose Reference Number Choose Reference Number Choose Reference Number
STEP 5 Select Delete Next/ All Select Delete Next/ All Select Delete Next/ All
STEP 6 Submit > Successful Submit > Successful Submit > Successful
12. How do I stop my monthly instalment payment if my Standing Instruction is from another bank?

Please arrange to stop your Standing Instruction (beginning the month that your RA Programme becomes effective) with your respective bank(s) once you have received approval on your RA Programme application.

13. I am currently under the Agensi Kaunseling & Pengurusan Kredit (AKPK) program, will I be eligible to apply for the RA Programme?

If you are currently paying monthly instalments to AKPK, please reach out to them for assistance. However, if you are paying monthly instalments directly to the Bank, you are eligible for the RA Programme as long as your loan / financing facility is not in arrears exceeding 90 days.

14. Would interest / profit continue to be compounded during the repayment / payment assistance period?

No. Interest / profit arising from the deferred repayment / payments will not be compounded during or following the repayment / payment assistance period. This means that the interest / profit incurred during this period does not get larger over time.


However, the interest / profit will still be accrued accordingly. This means that interest / profit will continue to be charged daily or monthly. However, this will be based on your outstanding amount before the repayment / payment assistance programme period.

15. Will my interest / profit rate increase if I apply for the RA Programme?

No, it will not. Rest assured that your interest / profit rate will not be increased under the RA Programme. Although there will be adjustments in the instalment amount should there be any revisions to the Base Rate / Base Rate Islamic / Base Lending Rate / Base Financing Rate.


Note:


Please be advised that our Base Rate (BR) / Base Rate Islamic (BFI) & Base Lending Rate (BLR) / Base Financing Rate (BFR) are 2.5% & 5.45% respectively effective 13th July 2020.

16. Can I also request for lower interest / profit rate through the RA Programme?

No, you will not be able to request for lower interest / profit rate through the RA programme.

17. If I have missed two months’ payment on my loan / financing account, will my CCRIS report continue to show 2 months in arrears when the RA commences?

Your account status will remain unchanged throughout the deferment period.


In this case, if your payment is 2 months in arrears before the RA Programme, your CCRIS report will continue to show 2 months in arrears until the end of the repayment / payment assistance period, unless the amount in arrears is paid off in full during this time.

18. Will this impact my ability to apply for a new loan / financing facility later on? Will the deferred / reduced payment be reflected in my CCRIS?

No. Under the RA Programme, the deferment of instalments / moratorium / reduction will not adversely affect your CCRIS records and it will have no impact on new loan / financing facilities later on.

If your existing loan / financing is already under the Debt Management Programme by Agensi Kaunseling & Pengurusan Kredit (AKPK), your current CCRIS status will remain unchanged.

19. If I cannot afford to repay / pay the new instalment amount upon RA Programme approval, can I request to lower the instalment repayment / payment amount?

If following the approval of your RA Programme application, you discover that you are unable to pay the new instalment amount, please follow instructions stated in the Letter of Variation to enable us to reconsider your instalment amount.

20. Are there any fees that I have to pay if my RA Programme application is approved?

There will be no additional fees imposed for the RA Programme except for Hire Purchase/-i facilities involving extension of tenure.


For Hire Purchase/-i, in accepting RA Programme offer, customers are required to sign a Hire Purchase Variation Agreement (Conventional), or a Hire Purchase/-i Variation Agreement (Islamic) and Supplementary Guarantee Agreement (facility with guarantor). Customers would only need to pay for the stamping and postage of these documents. The fees for stamping are detailed below:


  • Facility WITHOUT Guarantor:
    • Stamp duty for Hirer - RM10
    • Postage for Hirer – RM7.30
  • Facility WITH Guarantor:
    • Stamp duty for Hirer & Guarantor – RM20
    • Postage for Hirer & Guarantor – RM13.40
21. My financial circumstances remain challenging at the end of the RA period. What options do I have?

You can discuss with us at the end of the RA period on the options available for additional repayment / payment assistance solutions.

22. Will my loan / financing maturity date be automatically extended after the deferment of instalments / moratorium ends?

Yes. Your loan / financing facility maturity date will consequently be extended following the end of the deferment of instalments / moratorium period, subject to meeting the maximum allowable tenure allowed by prevailing guidelines. Please refer to Question 24 for more information.

23. I am taking full tenure for Insurance / Takaful coverage for my loan / financing facility. Will there be any impact on my insurance / Takaful coverage if there is an extension to my loan / financing tenure resulting from the RA Programme?

The Insurance / Takaful coverage will remain unchanged up to the original loan / financing tenure. The time period where the loan / financing tenure is extended will not be covered by your original insurance / Takaful plan.


To extend your Insurance / Takaful coverage, please contact your appointed Insurer / Takaful company for further assistance.


For Conventional Life Insurance Policy under Tokio Marine Life Insurance Malaysia Bhd:

Please email to customercare@tokiomarinelife.com.my


Or contact their Customer Care Hotline at 03 – 2603 3999 (Monday - Thursday 8:40am - 5:30pm; Friday 8:40am - 5:20pm)


For Hire Purchase/-i Reducing Term Takaful (HPRTT), please email to mybancahelpdesk@takaful- malaysia.com.my

24. What else should I be aware of before signing up for RA programme?

It is important that you are aware the RA Programme will increase your total repayment / payment amount.


Please see below examples of cost implications relating to Mortgage, ASB, Personal Loan / Financing (Fixed Rate) and Hire Purchase.


DEFERMENT OF INSTALMENT / MORATORIUM
  • Mortgage / ASB Loan / Financing
    Your loan/financing payment is deferred for 6 months and loan/financing tenure is extended for 6 months. During the deferment of instalments / moratorium period, interest/profit will continue to accrue and this would increase the total repayment / payment amount. However, the interest/profit charged during this deferment of instalments / moratorium period is not compounded.

    Your monthly instalment will not increase upon expiry of the deferment of instalments / moratorium period. As monthly instalment remains the same, the outstanding balance will then become due at the end of the loan/financing tenure, in one lump sum. This is provided that there is no change to the Base Rate (BR)/Base Rate Islamic (BRI) or Base Lending Rate (BLR)/Base Financing Rate (BFR) throughout the remaining loan/financing tenure.

    This is illustrated below.

    Mortgage

    Before RA Programme After RA Programme
    Monthly Instalment Amount RM1,710.00 RM1,710.00
    Total Repayment / Payment Amount at The End of Tenure RM410,400.00 RM419,612.00
    Increase in Total Repayment / Payment Amount (This results from the deferred monthly instalments and interest/profit accrued during the RA Programme) - RM9,212.00


    The table above includes the following assumptions:

    • Principal outstanding for the loan/financing is RM300,000 before the RA Program
    • Effective interest/profit rate is 3.30% p.a.
    • Original Loan/Financing tenure is 25 years; with remaining tenure of 20 years (240 months)
    • There is no outstanding Fire Insurance/Takaful in the loan/financing account throughout the remaining loan/financing tenure
    • There is no change to the BR/BRI/BLR/BFR throughout the remaining loan/financing tenure
    • The total repayment / payment amount will be higher if the RA Program is further extended

    ASB Loan / Financing

    Before RA Programme After RA Programme
    Monthly Instalment Amount RM292.00 RM292.00
    Total Repayment / Payment Amount at The End of Tenure RM69,824.00 RM73,360.00
    Increase in Total Repayment / Payment Amount (This results from the deferred monthly instalments and interest/profit accrued during the RA Programme) - RM3,536.00
    The table above includes the following assumptions:
    • Principal outstanding for the loan/financing is RM50,000 before the RA Program
    • Effective interest/profit rate is 3.55% p.a.
    • Original loan/financing tenure is 25 years; with remaining tenure of 20 years (240 months)
    • There is no change to the BR/BRI/BLR/BFR throughout the remaining loan/financing tenure
    • The total repayment / payment amount will be higher if the RA Program is further extended

    However, if there is a change in the BR/BRI/BLR/BFR at any time during the remainder of your loan/financing tenure, your monthly instalment amount will be revised upwards to include the principal amount deferred and interest/profit accrued during the RA period, including outstanding Fire Insurance/Takaful fee (if any). You will be notified of any future revision in BR/BRI/BLR/BFR. In this case, there should not be any one lump sum due at the end of the loan/financing tenure provided that you make prompt repayment / payment on your monthly instalments.

  • Personal Loan / Financing (Fixed Rate), Hire Purchase-i (Fixed Rate) and Vehicle Financing-i Variable Rate (VFi-VR)

    During the 6 months MORATORIUM
    • Your loan/financing payment has been deferred for 6 months and no payment will become due during this 6-month moratorium period.
    • There is no compounding interest / profit.


    After the 6 months MORATORIUM
    • Your Loan / Financing facility tenure will be extended for 6 months, reflective of the moratorium period. Your monthly instalments will continue in month 7 and this amount will remain unchanged.
    • Your 6 month deferred instalments will become payable over the remainder of your loan/financing tenure.
    • However, you may reduce the total cost of your loan / financing facility by paying the 6 months’ deferred instalments in a lump sum upon expiry of your moratorium period, or as soon as possible upon expiry of your moratorium period.

      Illustration below for Personal Financing Islamic (Fixed Rate)

      Before RA Programme After RA Programme
      Monthly Instalment Amount RM699.40 RM699.40
      Total Repayment / Payment Amount at The End of Tenure RM58,750.00 RM59,539.80
      Increase in Total Repayment / Payment
      (This results from the deferred monthly instalments and interest/profit accrued during the RA Programme)
      - RM789.80
      Lump-sum payment on last payment RM699.40 RM1,489.20

      The table above includes the following assumptions:

      • Principal outstanding for the loan/financing is RM50,000 before the RA Program
      • Interest/profit rate is 2.50% flat p.a.
      • Original loan/financing tenure is 7 years; with remaining tenure of 60 months
      • The total repayment / payment amount will be higher if the RA Program is further extended

      Note: To avoid additional costs charged to the account, you are encouraged to pay down the 6 months deferred payment after the end of 6 months moratorium.

      Should you require further assistance following the expiry of your moratorium period, your monthly instalment may be further reduced by extending your loan / financing facility tenure through a variation of contract (with acceptance of new Aqad for Islamic Contract). During your 6-month moratorium, we will reach out to you with more details.

      Illustration below for Hire Purchase

      Before RA Programme After RA Programme
      Monthly Instalment Amount RM938 RM938
      Total Repayment Amount at the end of Financing Tenure RM56,250 RM57,303.98
      Increase in Total Repayment / Payment
      (This results from the deferred monthly instalments and interest/profit accrued during the RA Programme)
      - RM1,053.98

      The table above includes the following assumptions:
      • Principal outstanding for the loan/financing is RM50,000 before the RA Program
      • Interest/profit rate is 2.50% flat p.a.
      • Original loan/financing tenure is 5 years; with remaining tenure of 60 months
      • The total repayment / payment amount will be higher if the RA Program is further extended

      Note: To avoid additional costs charged to the account, you are encouraged to pay down the 6 months deferred payment after the end of 6 months moratorium.
      Please contact us at 03-27763111 or e-mail to customer.service@rhbgroup.com for further assistance to reduce your monthly instalment through a variation of contract.


    • Overdraft Facility

      Repayment on your Overdraft Facility is deferred for 6 months. During this deferment of repayment / moratorium period, interest will continue to accrue on your outstanding amount and this would increase the total outstanding amount. However, the interest charged during this deferment of repayment / moratorium period is not compounded.

      The unutilised portion of your Overdraft Facility may continue to be used during the deferment of repayment / moratorium period and this will also be included as part of the deferment / moratorium amount. However, the deferment of repayment / moratorium period will remain unchanged and will end upon completion of the original 6 months’ period.

      Interest accrued from the outstanding amount at the beginning of the deferment / moratorium period, including any amounts utilised under the Overdraft Facility during that period, will become payable in one lump sum upon expiry of the deferment of repayment / moratorium period.

      This is illustrated below.

      Overdraft Approved Limit (RM) RM60,000.00 How to derive the financing cost? Total Outstanding Balance x Effective Interest Rate x Days of moratorium / Number of days in a year
      Before Deferment of Repayment / Moratorium: Total Outstanding Amount (RM) as at 30 June 2021 (Note that this is the utilised overdraft amount) RM50,000.00
      Interest Rate @ 5.00% p.a RM1,260.73
      After Deferment of Repayment / Moratorium RM51,260.73

      The table above includes the following assumptions:
      • Total outstanding amount for the overdraft is RM50,000 before the Deferment of Repayment / Moratorium Period
      • Interest rate is 5.00% p.a.
      • There is no change to the Base Rate (BR) or Base Lending Rate (BLR).

      It may be possible that your Overdraft Facility Approved Limit is exceeded due to interest accumulation either during or after the deferment of repayment/moratorium period. In such instances, additional interest may be charged on amounts exceeding your Overdraft Facility Approved Limit. This applies to:
      • Overdrafts against Property, Overdrafts against ASB/ASW and Overdrafts against Fixed Deposits – Additional interest of 1% per annum
      • Overdrafts for Gold Debit / Cash Connect Xtra – Interest of 24% per annum


    50% REDUCTION OF INSTALMENTS FOR SIX (6) MONTHS
    • Mortgage / ASB Loan / Financing

      Your monthly instalment will be lowered by 50% for 6 months. Upon expiry of the PEMULIH Repayment / Payment Assistance (RA) Programme, your monthly instalment will revert to the original amount and the total repayment amount will increase. As there is no extension of loan/financing tenure and monthly instalment remains the same, the outstanding balance will then become due at the end of the loan/financing tenure, in one lump sum. This is provided that there is no change to the Base Rate (BR)/Base Rate Islamic (BRI) or Base Lending Rate (BLR)/Base Financing Rate (BFR) throughout the remaining loan/financing tenure.

      This is illustrated below.

      Mortgage
      Without PEMULIH RA Programme With PEMULIH RA Programme
      Monthly Instalment Amount RM1,710.00 50% instalment amount: RM855.00

      Upon expiry of PEMULIH RA: RM1,710.00
      Total Repayment / Payment Amount at The End of Tenure RM410,400.00 RM414,822.00
      Increase in Total Repayment / Payment Amount - RM4,422.00

      The table above includes the following assumptions:

      • Principal outstanding for the loan/financing is RM300,000 before the RA Programme
      • Effective interest/profit rate is 3.30% p.a.
      • Original Loan/Financing tenure is 25 years; with remaining tenure of 20 years (240 months and there is no extension of loan/financing tenure)
      • There is no outstanding Fire Insurance/Takaful in the loan/financing account throughout the remaining loan/financing tenure
      • There is no change to the BR/BRI/BLR/BFR throughout the remaining loan/financing tenure.
      • The total repayment / payment amount will be higher if the RA Programme is further extended.


      ASB Loan / Financing
      Without PEMULIH RA Programme With PEMULIH RA Programme
      Monthly Instalment Amount RM292.00 50% instalment amount: RM146.00

      Upon expiry of PEMULIH RA: RM292.00
      Total Repayment / Payment Amount at The End of Tenure RM69,824.00 RM70,709.00
      Increase in Total Repayment / Payment Amount - RM885.00

      The table above includes the following assumptions:

      • Principal outstanding for the loan/financing is RM50,000 before the RA Program
      • Effective interest/profit rate is 3.55% p.a.
      • Original loan/financing tenure is 25 years; with remaining tenure of 20 years (240 months and there is no extension of loan/financing tenure)
      • There is no change to the BR/BRI/BLR/BFR throughout the remaining loan/financing tenure.
      • The total repayment / payment amount will be higher if the RA Programme is further extended.


      However, if there is a change in the BR/BRI/BLR/BFR at any time during the remainder of your loan tenure, your monthly instalment amount will be revised to include the principal amount deferred and interest accrued (if any) during the RA period, including outstanding Fire Insurance fee (if any). You will be notified of any future revision in BR/BRI/BLR/BFR. In this case, there should not be any one lump sum due at the end of the loan tenure provided that you make prompt payment on your monthly instalments.

    • REDUCTION IN INSTALMENT REPAYMENTS / PAYMENTS

      While this will lower your monthly instalment amount, the tenure of your credit facility is also extended and your total repayment / payment amount will increase as interest/profit will continue to accrue throughout the longer loan/financing tenure. See example below:

      Please see below examples relating to Mortgage, ASB, Personal Loan / Financing (Fixed Rate) and Hire Purchase.

      Mortgage
      Original Terms Tenure Extension
      +12 Months +36 Months +60 Months
      Remaining Loan/ Financing Tenure (Month) 120 132 156 180
      Monthly Installment Amount RM2,938.55 RM2,713.22 RM2,367.58 RM2,115.30
      Total Repayment/Payment Amount at The End of Tenure (Remaining Loan/Financing Tenure x Monthly Instalment Amount) RM352,626.17 RM358,144.83 RM369,343.03 RM380,754.76
      Increase in Total Repayment/Payment Amount (Revised Terms' Total Repayment/Payment Amount at The End of Tenure - Original Terms' Total Repayment/payment Amount at The End of Tenure) - RM5,518.67 RM16,716.86 RM28,128.59

      The table above includes the following assumptions:
      • The monthly instalment has been revised and the loan/financing tenure is extended
      • Principal outstanding for the loan/financing is RM300,000
      • Effective interest/profit rate is 3.30% p.a.
      • Original loan/financing tenure is 25 years; with remaining tenure of 10 years (120 months)
      • There is no outstanding Fire Insurance/Takaful in the loan/financing account throughout the remaining loan/financing tenure
      • There is no change to the BR/BRI/BLR/BFR throughout the remaining loan/financing tenure

    • ASB Loan / Financing

      Original Terms Tenure Extension
      +12 Months +36 Months +60 Months
      Remaining Loan/Financing Tenure (Month) 120 132 156 180
      Monthly Installment Amount RM496.00 RM459.00 RM401.00 RM359.00
      Total Repayment/Payment Amount at The End of Tenure (Remaining Loan/Financing Tenure x Monthly Instalment Amount) RM59,520.00 RM60,588.00 RM62,556.00 RM64,620.00
      Increase in Total Repayment/Payment Amount (Revised Terms' Total Repayment/Payment Amount at The End of Tenure - Original Terms' Total Repayment/payment Amount at The End of Tenure) - RM1,068.00 RM3,036.00 RM5,100.00

      The table above includes the following assumptions:
      • The monthly instalment has been revised and the loan/financing tenure is extended
      • Principal outstanding for the loan/financing is RM50,000
      • Effective interest/profit rate is 3.55% p.a.
      • Original loan/financing tenure is 25 years; with remaining tenure of 10 years (120 months)
      • There is no change to the BR/BRI/BLR/BFR throughout the remaining loan/financing tenure

    • Personal Loan / Financing (Fixed Rate)
      Your loan /financing facility has been extended for 24/36 months. While your monthly instalments will reduce, the Total Payment/Repayment Amount will increase.

      Original Terms Tenure Extension
      +24 Months +36 Months
      Remaining Loan / Financing Tenure (Month) 84 108 120
      Monthly Installment Amount RM1,608.00 RM711.58 RM617.68
      Total Payment / Repayment Amount at The End of Tenure (Remaining Loan / Financing Tenure x Monthly Instalment Amount) RM135,000.00 RM139,174.60 RM140,953.54
      Increase in Total Payment / Repayment Amount (Revised Terms' Total Payment / Repayment Amount at The End of Tenure - Original Terms' Total Payment / Repayment Amount at The End of Tenure) - RM4,174.60 RM5,953.54

      The table above includes the following assumptions:
      • The monthly instalment has been revised and the financing tenure is extended
      • Principal outstanding for the financing is RM100,000
      • Effective profit rate is 5.00% p.a.
      • Original Loan / Financing tenure is 7 years; with remaining tenure of 5 years (60 months)

    • Hire Purchase/i (Fixed Rate)
      For extension of loan/financing tenure your instalment payment will be extended by 12 or 24 months with reduction of monthly instalment but your total repayment / payment amount will increase.

      Original Loan/Financing Amount RM100,000.00 Original Terms Tenure Extension
      +12 Months +24 Months
      Remaining Loan/Financing Tenure (Month) 72 84 96
      Monthly Instalment Amount RM1,118.00 RM985 RM879
      Total Payment/Repayment Amount at The End of Tenure (Remaining Loan/Financing Tenure x Monthly Instalment Amount) RM80,452.00 RM82,674.58 RM84,312.40
      Increase in Total Payment/Repayment Amount (Revised Terms' Total Payment/Repayment Amount at The End of Tenure - Original Terms' Total Payment/Repayment Amount at The End of Tenure) - RM2,222.58 RM3,860.40


      The table above includes the following assumptions:
      • The monthly instalment has been revised and the loan / financing tenure is extended
      • Principal outstanding for the loan/financing is RM71,209.80
      • Fixed interest/profit rate is 2.30% flat p.a
      • Original loan/financing tenure is 9 years; with remaining tenure of 6 years (72 months)

    • Vehicle Financing-i Variable Rate (VFi-VR)

      For extension of financing tenure your instalment payment will be extended by 12 or 24 months with reduction of monthly instalment but your total repayment / payment amount will increase.
      Original Loan/Financing Amount RM100,000.00 Original Terms Tenure Extension
      +12 Months +24 Months
      Remaining Loan/Financing Tenure (Month) 72 84 96
      Monthly Instalment Amount RM1,118 RM978 RM873
      Total Payment/Repayment Amount at The End of Tenure (Remaining Loan/Financing Tenure x Monthly Instalment Amount) RM80,452.00 RM82,102.38 RM83,781.87
      Increase in Total Payment/Repayment Amount (Revised Terms' Total Payment/Repayment Amount at The End of Tenure - Original Terms' Total Payment/Repayment Amount at The End of Tenure) - RM1,650.38 RM3,329.87

      The table above includes the following assumptions:

      • The monthly instalment has been revised and the loan / financing tenure is extended
      • There is no change to the Base Rate Islamic (BRI) or Base Financing Rate (BFR) throughout the remaining loan / financing tenure
      • Principal outstanding for the loan / financing is RM70,822.49
      • Profit rate is 4.29% p.a (Base Rate+1.79%)
      • Original loan / financing tenure is 9 years; with remaining tenure of 6 years (72 months)


25. Can I opt out from the RA Programme if my financial position recovers?

Yes, you can opt out from RA Programme at any time by emailing to wecare@rhbgroup.com or visit/call us to revisit the repayment/payment term.

26. I need to speak to an RHB staff about it. Who should I contact?

You may reach us at:


  • Mortgage (Residential & Commercial Property) and ASB Loan / Financing: 03-2610 6000
  • Personal Financing and Hire Purchase: 03-2776 3111
  • customer.service@rhbgroup.com

You may also reach out Agensi Kaunseling & Pengurusan Kredit (AKPK) for assistance on your financial matters.

Program Bantuan Bayaran Bersasar (TPA)

Program Bantuan Pembayaran Pinjaman / Pembiayaan (RA) Bagi Pelanggan Individu

Soalan Lazim

FAQ ini dikemaskini pada 2 Jun 2021

1. Apakah Program Bantuan Bayaran Bersasar?

Program Bantuan Bayaran Bersasar (“TPA”) merupakan suatu usaha industri perbankan untuk menyediakan bantuan kewangan kepada pelanggan yang tersenarai sebagai penerima pakej Bantuan Sara Hidup (“BSH”) atau Bantuan Prihatin Rakyat (“BPR”). Program ini berkuat kuasa mulai 1 Disember 2020 hingga 30 Jun 2021.

2. Adakah saya layak untuk menyertai program TPA?

Syarat kelayakan bagi program TPA adalah seperti berikut:

  • Pelanggan perlu mempunyai kemudahan pinjaman / pembiayaan yang sedia ada (kecuali untuk Kad Kredit dan / atau Akaun Overdraf) dengan Bank;
  • Pelanggan merupakan penerima pakej Bantuan Sara Hidup ("BSH") / Bantuan Prihatin Rakyat ("BPR");
  • Kemudahan Pinjaman / Pembiayaan tidak mempunyai tunggakan melebihi 90 hari pada 1 Disember 2020; dan
  • Kemudahan Pinjaman / Pembiayaan telah diluluskan sebelum 1 Oktober 2020

Program TPA adalah merangkumi semua produk Pembiayaan Gadai janji, Pembiayaan Peribadi / -i, Pembiayaan Sewa Beli / -i dan Pembiayaan ASB.

3. Apakah pilihan yang terdapat di bawah Program TPA?

Terdapat 2 pilihan yang tersedia untuk pelanggan di bawah Program TPA. Para pelanggan boleh memilih daripada salah satu pilihan di bawah:


  • Pilihan 1: Untuk menangguhkan ansuran bulanan selama 3 bulan; atau

  • Pilihan 2: Untuk mengurangkan ansuran bulanan sebanyak 50% selama 6 bulan

4. Bagaimanakah saya boleh memohon untuk Program TPA?

Terdapat beberapa cara mudah yang anda boleh lakukan untuk membuat permohonan bagi Program TPA dan ia bergantung kepada pilihan Program TPA yang anda inginkan iaitu:

Sekiranya anda memilih Pilihan 1 - membuat penangguhan ansuran bulanan selama 3 bulan:


  • Khidmat Pesanan Ringkas (SMS):
    Makluman mengenai program TPA akan dihantar oleh pihak kami kepada anda melalui SMS. Apabila anda telah menerima SMS daripada RHB Bank, anda dikehendaki untuk memberi maklum balas dengan menghantar SMS menyatakan 'RHBYES'.

    Nota: Sekiranya anda telah menukar nombor telefon bimbit kepada nombor yang baharu, anda hendaklah menghubungi Cawangan RHB Bank yang terdekat dengan secepat mungkin supaya pihak kami dapat mengemas kini rekod anda.

  • ATAU


  • e-Borang
    Anda boleh memohon untuk Program TPA dengan melengkapkan e-Borang kami dengan menekan pautan ini.

  • Sekiranya anda memilih Pilihan 2 - mengurangkan ansuran bulanan sebanyak 50% selama 6 bulan:


    Permohonan bagi pengurangan ansuran bulanan di bawah Program TPA boleh dibuat melalui e-mel ke wecare@rhbgroup.com berserta dengan butiran berikut:


    • Nama akaun (contoh : Gadai janji, Pembiayaan Auto, Pembiayaan ASB, dll.)

    • Nombor Kad Pengenalan

    • Nombor Akaun Bank
5. Apakah dokumentasi sokongan yang diperlukan untuk membuat permohonan bagi Program TPA?

Anda tidak memerlukan dokumentasi sokongan apabila membuat permohonan untuk Program TPA.



Walau bagaimanapun, bagi pelanggan yang mempunyai kemudahan Pembiayaan Auto, pihak anda akan diberi makluman berkenaan persetujuan awal bagi permohonan TPA tersebut dan anda dikehendaki untuk menandatangani Surat Variasi sebelum persetujuan akhir diberikan oleh pihak Bank. Anda perlu menghubungi atau mengunjungi Pejabat Jualan Kewangan Pembiayaan Auto RHB yang terdekat untuk menyelesaikan sebarang perjanjian yang diperlukan sebagaimana yang disarankan.

6. Bagaimanakah saya boleh mengetahui status permohonan saya?
  • Memberi maklum balas kepada SMS pihak kami berkenaan Program TPA
    SMS akan dihantar kepada pelanggan RHB yang tersenarai sebagai penerima pakej Bantuan Sara Hidup ("BSH") atau Bantuan Prihatin Rakyat ("BPR") sebelum 25 November 2020. Pelanggan yang ingin menikmati program TPA pada bulan Disember 2020 harus memastikan bahawa anda membalas "RHBYES" ke SMS kami sebelum 25 November 2020. Permohonan anda akan diproses dalam tempoh masa 24 jam.


    Sekiranya anda ingin membuat permohonan TPA tetapi masih tidak menerima sebarang SMS daripada pihak kami selewat-lewatnya pada 23 November 2020, anda boleh merujuk pilihan "Cara permohonan lain" di bawah.



    Nota: Sekiranya anda telah menukar nombor telefon bimbit anda baru-baru ini, anda hendaklah menghubungi cawangan RHB Bank / RHB Islamic Bank yang terdekat dengan secepat mungkin supaya kami dapat mengemas kini rekod anda.


  • Cara permohonan lain

    Anda juga boleh menghantar Permohonan TPA dengan menggunakan e-borang ini atau dengan menghantar e-mel kepada wecare@rhbgroup.com. Cawangan bank kami juga dapat membantu anda untuk membuat permohonan. Semua permohonan bagi Program TPA yang diterima melalui e- borang atau e-mel dan melalui cawangan kami hanya akan diproses selepas 23 November 2020, dan permohonan anda akan mengambil tempoh masa 2 hari bekerja.


    Anda boleh melayari laman sesawang kami di www.rhbgroup.com untuk senarai Cawangan dan Pegawai Jualan kami yang berhampiran dengan anda.
7. Adakah terdapat tarikh akhir untuk saya mengemukakan permohonan supaya saya boleh menikmati Program TPA pada bulan Disember 2020?

Kami akan menghantar SMS berkenaan Program TPA kepada pelanggan RHB yang layak dan tersenarai sebagai penerima BSH atau BPR sebelum 25 November 2020. Anda dikehendaki untuk membalas SMS atau menghantar permohonan anda sebelum 25 November 2020 agar Program TPA anda dapat berkuat kuasa pada bulan Disember 2020. Jika tidak, bantuan pembayaran anda hanya akan bermula pada bulan Januari 2021.

8. Bagaimanakah jika saya terlepas tarikh akhir permohonan (25 November 2020) tersebut?

Anda masih boleh membuat permohonan bagi Program TPA sehingga 30 Jun 2021. Namun, jika anda ingin menyertai Program TPA pada bulan Disember 2020, anda amatlah disarankan untuk menghantar permohonan anda atau membalas SMS kami dalam tempoh masa yang dinyatakan di atas.


Sekiranya anda tidak dapat membuat permohonan dalam tempoh masa yang ditetapkan iaitu sebelum 25 November, anda boleh menghantar permohonan Program TPA anda dengan melengkapkan e-borang Program TPA kami di sini.


Bagi permohonan yang diterima selepas 25 November 2020:


Tarikh akhir permohonan bagi Program TPA adalah pada 15 haribulan (bagi setiap bulan).


Permohonan Program TPA yang diterima dan diluluskan sebelum 15 haribulan (bagi setiap bulan) akan bermula pada bulan berikutnya. (cth. Permohonan yang diterima dan diluluskan sebelum 15 Januari 2021 - Bantuan Pembayaran akan bermula dari Februari 2021)


Permohonan Program TPA yang diterima dan diluluskan pada / selepas 15 haribulan setiap bulan hanya akan bermula pada bulan seterusnya setelah permohonan dihantar.
(cth. Permohonan yang diterima dan diluluskan pada / selepas 15 Januari 2021 - Bantuan Pembayaran akan bermula dari Mac 2021)

9. Berapa kali boleh saya membuat permohonan untuk Program TPA?

Pelanggan yang layak hanya boleh membuat satu permohonan untuk Program TPA bagi setiap akaun pinjaman / pembiayaan.

10. Saya kini menyertai Program Bantuan Pembayaran Pinjaman RHB dan telah menyertai program Moratorium pada masa lalu. Adakah saya masih layak untuk membuat permohonan bagi Program TPA?

Ya, anda masih boleh membuat permohonan untuk menyertai Program TPA. Walau bagaimanapun, sila ambil perhatian kepada butiran di bawah:


  • Sekiranya anda sedang menikmati pilihan pengurangan pembayaran di bawah program Bantuan Pembayaran Pinjaman kami, anda perlu membuat permohonan bagi Program TPA sebulan sebelum program tersebut berakhir.
    (cth. Jika Bantuan Pembayaran Pinjaman anda berakhir pada Januari 2021, anda boleh memohon Program TPA pada bulan Disember 2020)

  • Jika anda menyertai program bantuan pembayaran yang lain, jumlah bayaran ansuran anda pada masa hadapan mungkin meningkat jika kami tidak dapat melanjutkan tempoh pinjaman anda.

  • Sekiranya anda pernah didaftar di dalam program moratorium pinjaman / pembiayaan, anda turut layak untuk menyertai Program TPA.
11. Sekiranya permohonan TPA saya tidak berjaya, tetapi keadaan saya terjejas disebabkan keadaan ekonomi semasa, apakah pilihan yang tersedia untuk saya?
Objektif bantuan pembayaran balik bersasar ini adalah untuk menolong kesemua peminjam yang layak dengan sebaik mungkin. Kami jangkakan bahawa kesemua pemohon Program TPA yang layak akan berjaya dalam permohonan mereka.

Sekiranya anda memerlukan bantuan lanjut, sila rujuk kepada Soalan 23 bagi cara-cara untuk menghubungi kami.

12. Apa yang harus saya lakukan sekiranya pembayaran untuk pinjaman / pembiayaan saya (kecuali Kad Kredit) adalah melalui Arahan Tetap melalui akaun semasa / simpanan RHB yang sebelumnya diatur sendiri di cawangan RHB?

Kami akan memberhentikan Arahan Tetap anda buat sementara waktu bermula dari tarikh permulaan Program TPA anda dan sepanjang tempoh bantuan pembayaran tersebut.

13. Apakah yang perlu saya lakukan sekiranya pembayaran bagi pinjaman / pembiayaan saya (kecuali Kad Kredit) adalah melalui Arahan Tetap bagi transaksi berulang yang dibuat melalui Perbankan Internet RHB Now?

Selepas mendapat kelulusan bagi permohonan anda untuk Program TPA, sila batalkan Arahan Tetap bagi transaksi berulang untuk kemudahan pembiayaan / pinjaman yang sama (bermula dari bulan Program Bantuan TPA anda berkuat kuasa) dengan mendaftar masuk ke laman sesawang RHB Now Internet Banking dan memilih salah satu daripada pilihan yang berikut:

Langkah BillPay IBG Instant Transfer
LANGKAH 1 Klik “BillPay” Klik “Fund Transfer” Klik “Fund Transfer”
LANGKAH 2 Pilih “Other Biller” Pilih “Other Bank Normal Transfer (IBG)” Pilih “Instant Transfer”
LANGKAH 3 Pilih “Manage Future Payment” Pilih “Manage Future Transfer” Pilih “Manage Future Transfer”
LANGKAH 4 Pilih “Reference Number” Pilih “Reference Number” Pilih “Reference Number”
LANGKAH 5 Pilih “Delete Next/ All” Pilih “Delete Next/ All” Pilih “Delete Next/ All”
LANGKAH 6 Klik “Submit > Successful” Klik “Submit > Successful” Klik “Submit > Successful”
14. Bagaimana boleh saya hentikan bayaran ansuran bulanan saya jika Arahan Tetap saya adalah daripada bank lain?

Sila buat aturan untuk menghentikan Arahan Tetap anda (bermula dari bulan Program TPA anda berkuat kuasa) dengan bank anda setelah mendapat kelulusan di atas permohonan Program TPA tersebut.

15. Setelah permohonan Program TPA saya diluluskan, bagaimanakah saya boleh menghentikan pemotongan gaji saya secara automatik bagi akaun Pembiayaan Peribadi-i untuk Sektor Awam atau Pembiayaan Peribadi-i untuk Pesara?

Setelah mendapat kelulusan permohonan bagi Program TPA, anda disarankan untuk menghubungi Jabatan Sumber Manusia di tempat bekerja anda bagi menghentikan pembayaran bulanan anda.


Nota: Bagi pelanggan Pembiayaan Peribadi-i untuk Sektor Awam, anda perlu mengemukan permintaan anda selewat-lewatnya pada 5 haribulan agar kami dapat memberikan arahan kepada majikan anda melalui AG / ANGKASA untuk menghentikan pemotongan gaji pada bulan berikutnya.


Sekiranya gaji anda telah ditolak oleh majikan anda, sila maklumkan kepada pihak kami agar kami dapat membuat bayaran balik ke Akaun Simpanan / Semasa anda.

16. Saya kini berada di bawah program Kredit Agensi Kaunseling & Pengurusan (AKPK), adakah saya layak untuk membuat permohonan bagi Program TPA?

Sekiranya anda kini membayar ansuran bulanan kepada AKPK, sila hubungi mereka untuk mendapatkan bantuan. Bagaimanapun, jika anda membayar ansuran bulanan terus ke pihak Bank, anda layak untuk mengikuti Program TPA selagi kemudahan pinjaman / pembiayaan anda tidak mempunyai tunggakkan melebihi 90 hari pada tarikh 1 Disember 2020.

17. Adakah faedah / keuntungan terus dikompaun semasa tempoh bantuan pembayaran bersasar tersebut?

Tidak. Faedah / keuntungan tidak akan dikompaun selama tempoh bantuan pembayaran. Walau bagaimanapun, faedah / keuntungan masih akan terakru.

18. Sekiranya saya tidak membuat pembayaran selama 2 bulan bagi akaun pinjaman / pembiayaan saya, adakah laporan CCRIS saya akan terus menunjukkan tunggakan selama 2 bulan apabila penangguhan pembayaran bermula pada 1 Disember 2020?

Status akaun anda pada 1 Disember 2020 tidak akan berubah sepanjang tempoh penangguhan pembayaran tersebut.


Dalam situasi ini, laporan CCRIS anda akan terus memaparkan tunggakkan pembayaran selama 2 bulan sehingga akhir tempoh bantuan pembayaran. Ini melainkan anda membayar jumlah tunggakkan dengan sepenuhnya dalam tempoh tersebut.

19. Adakah ini akan mempengaruhi kemampuan saya untuk memohon kemudahan pinjaman / pembiayaan baru di kemudian hari? Adakah pembayaran yang ditangguhkan / dikurangkan dapat dilihat dalam CCRIS saya?

Tidak. Di bawah Program TPA, penangguhan / pengurangan pembayaran tidak akan memberi kesan buruk kepada rekod CCRIS anda dan tidak akan memberi kesan terhadap kemudahan pinjaman / pembiayaan baru di masa hadapan.

20. Keadaan kewangan saya masih terjejas pada akhir program bantuan pembayaran ini. Apakah pilihan yang ada bagi saya?

Di akhir Program TPA anda, sila berbincang dengan kami mengenai pilihan yang tersedia untuk bantuan pembayaran tambahan.

21. Saya tidak mahu menyertai Program TPA. Adakah saya perlu memberitahu pihak Bank?

Tidak. Anda tidak perlu memberitahu kami jika anda tidak mahu memohon untuk Program TPA. Sila teruskan pembayaran ansuran anda seperti biasa.

22. Adakah tarikh matang pinjaman saya akan dilanjutkan secara automatik setelah Program TPA berakhir?

Ya. Tarikh matang kemudahan pinjaman anda akan dilanjutkan setelah program TPA anda berakhir, tertakluk pada jangka masa maksimum yang dibenarkan mengikuti garis panduan yang sedia ada.

23. Saya perlu bercakap dengan kakitangan RHB berkenaan bantuan pembayaran tersebut. Siapa yang harus saya hubungi?

Anda boleh menghubungi nombor-nombor di bawah:

  • Gadai janji (Harta Kediaman & Komersial) dan Pembiayaan ASB: 03-2610 6000
  • Pembiayaan Peribadi dan Sewa Beli: 03-2776 3111

Anda juga boleh mengajukan sebarang pertanyaan kepada kami di alamat email kami iaitu customer.service@rhbgroup.com