Contact Us

WE VALUE YOUR FEEDBACK

We’re committed to ensure our products and services meet your expectations and we value your feedback regarding our performance.

If you would like to compliment members of our team, or you have suggestion as to how we can do better, please tell us. Perhaps you are not happy, we want you to let us know.

PROVIDING FEEDBACK

Customer Care Centre

Our customer service team is your first point of contact for raising complaints or providing feedback. Talk to our staff at your nearest Branch, or call our Customer Care Centre. We will do our best to help resolve any issue you may have.

Phone:	03-9206 8118
Email:	customer.service@rhbgroup.com For email communications, we appreciate if you can include the following details within your email for us to serve you more efficiently: 1) MyKad Identification Number/Passport Number 2) RHB Account Number 3) Contact Number

Our specialist will work closely with you to resolve any complaint you may have quickly and amicably. If you have a compliment or suggestion, they will ensure your feedback is shared with the relevant teams.

Upon received of your complaint/feedback, our customer service officer will contact you within 2 working days and we’ll attempt to resolve it as promptly as possible.

*For Insurance related matters, please call 1300-220-007 from Monday to Thursday (8.45am – 5.4pm) and Friday (8.45am – 5.45pm). Alternatively, visit our RHB Insurance page for more information.

FURTHER HELP

If you are not satisfied with the resolution offered by our Customer Care Centre/ Branches, you can have your complaint reviewed by:

RHB Customer Advocacy

RHB Customer Advocacy is an independent unit set up within the Bank to assist in facilitating complaints resolution/management between customers and the relevant departments in the Bank. You may contact our Head of Customer Advocacy, Ms Ragini A/P Nadarajan at below contact.

Mail:	Customer Advocacy, Group Customer Experience and Channel Management, RHB Bank Berhad, Level 2, Tower 2, Jalan Tun Razak, 50400 Kuala Lumpur
Email:	customer.advocacy@rhbgroup.com

We will attend to your issues by next Business Day.

As an alternative avenue for redress, you may choose to have the matter reviewed by:

BNMLINK

Phone:	1-300-88-5465 (LINK) toll free number
Mail:	Laman Informasi Nasihat dan Khidmat (LINK), Tingkat Bawah Blok D, Bank Negara Malaysia, Peti Surat 10922, 50929 Kuala Lumpur
Email:	bnmtelelink@bnm.gov.my
Fax:	03-2174 1515
Website:	https://telelink.bnm.gov.my/

OMBUDSMAN FOR FINANCIAL SERVICES

Phone:	03-2272 2811
Mail:	Ombudsman for Financial Services (Formerly known as Financial Mediation Bureau) Level 14, Main Block, Menara Takaful Malaysia, No. 4, Jalan Sultan Sulaiman, 50000, Kuala Lumpur
Email:	enquiry@ofs.org.my
Fax:	03-2272 1577
Website:	http://www.ofs.org.my

THE ASSOCIATION OF BANKS IN MALAYSIA

Phone:	1-300-88-9980 / 03-2078 8041
Mail:	34th Floor, UBN Tower, 10 Jalan P Ramlee 50250 Kuala Lumpur
Email:	banks@abm.org.my
Fax:	03-2078 8004
Website:	www.abm.org.my

Insurance enquiries:

1300-220-007

(Monday to Thursday (8.45am – 5.45pm) and Friday 8.45am – 4.45pm)

Head Office

RHB Insurance Berhad
Level 12, West Wing, The Icon,
No. 1, Jalan 1/68F,
Jalan Tun Razak,
55000 Kuala Lumpur

Tel: +603-2180 3000
Fax:+603-9281 2729

Customer Relationship Centre
(Head Office)
Level 12B, West Wing, The Icon,
No. 1, Jalan 1/68F,
Jalan Tun Razak,
55000 Kuala Lumpur

Customer Relationship Centre
(RHB Centre)
Level 1, Tower Three,
RHB Centre, Jalan Tun Razak
50400 Kuala Lumpur

For Insurance Inquiries:
Tel: 1300-220-007
Email: rhbi.general@rhbgroup.com

For RHB Auto Assist:
(Emergency Motor Assistance)
Tel: 1300-880-881 (24 hours daily)

For Claims Inquiries:
Tel: +603-2180 3030

Branch Office

PENANG 2nd Floor, RHB Bank, 44, Lebuh Pantai, 10300 Penang Tel: +604 - 261 0115/ 5639 ; 262 5649 / 1206 Fax: +604 - 261 6310	IPOH 37, Jalan Medan Ipoh 5 Bandar Baru Medan Ipoh 31400 Ipoh Perak Tel: +605 - 546 3123/ 546 2021 Fax: +605 - 546 1303
KAJANG No.25, 2nd Floor Jalan Raja Harun Taman Hijau 43000 Kajang Selangor Darul Ehsan Tel: +603 - 8737 6067 Fax: +603 - 8737 9348	KLANG 2nd Floor, Unit A6, No 22A, Jalan Tiara 2A/ KU1, Pusat Perniagaan BBK, Bandar Baru Klang, 41150 Klang, Selangor Darul Ehsan. Tel: +603 - 3342 0026 Fax: +603 - 3342 1026
MELAKA No 339 Jalan Melaka Raya 3 Taman Melaka Raya 75000 Melaka Tel: +606 - 282 9978 ;283 9460 / 9118 Fax: +606 - 282 0516	JOHOR BAHRU 31, 33, 35 & 37 Jalan Permas 10/2, Bandar Baru Permas Jaya, 81750 Johor Bahru, Johor. Tel: +607 - 381 3170 Fax: +607 - 381 3199
KOTA BHARU No. 782-786, 2nd Floor, Jalan Tok Hakim, 15200 Kota Bharu, Kelantan Tel: +609 - 746 1611 Fax: +609 - 746 1612	KUANTAN No. 2, 4 & 6 (Malay Town), 1stFloor Jalan Putra Square 1 Putra Square 25200 Kuantan Pahang Tel: +609 - 505 7048 Fax: +609 - 505 7046
KOTA KINABALU Lot No. C-02-06 2nd Floor, Block C, Warisan Square, Jalan Tun Fuad Stephens 88000 Kota Kinabalu Sabah Tel: +6088 - 528 769 Fax: +6088 - 528 770	KUCHING Lot 7419, 1st & 2nd Floor, No. 11, Jalan Simpang Tiga, P O Box 1961, 93350 Kuching, Sarawak. Tel: +6082 - 236 643 / 234 643 / 235 643 Fax: +6082 - 230 643
SIBU No. 27-29, 1st Floor Jalan Tuanku Osman 96000 Sibu Sarawak Tel: +6084 - 331 660 / 331 876 Fax: +6084 - 331 873	SANDAKAN 1st Floor Block 7, Lot 64,65 & 66 Phase 1, Prima Square Mile 4, Jalan Utara 90000 Sandakan Sabah Tel: +6089 - 235 893/ 898 Fax: +6089 - 275 882
MIRI Lot 362, Block 9, 2nd Floor, Jalan Nakhota Gampar, 98000 Miri, Sarawak Tel: +6085 - 431 160 / 411 661 Fax: +6085 - 422 031	PUCHONG No. 20-2, 20-3, 22-3, JalanPuteri ½, Bandar Puteri, 47100 Puchong, Selangor Tel: +603 –8060 2622 / 8060 3822 Fax: +603 –8060 3288

Investor Relations contact:

If you have any Investor Relations related queries, please email to us at:
investor.relations@rhbgroup.com

Asset Management enquiries:

If you require more information, we can be contacted at the following:

Malaysia

RHB Asset Management Sdn Bhd,
Level 8, Tower 2 & 3,
RHB Centre,
Jalan Tun Razak
50400 Kuala Lumpur

General Line: 03-9205 8000
Email: rhbam@rhbgroup.com

Singapore

RHB Asset Management Pte Ltd,
10 Collyer Quay,
#09-08 Ocean Financial Centre, Singapore, 049315

General Line: +(65) 6323 2508
Email: rhbam.sg@rhbgroup.com

Hong Kong

RHB Asset Management Ltd.
12/F. World-Wide House,
19 Des Voeux Road Central,
Hong Kong

General Line: +(852) 2525 1118
Email: rhbam.hk@rhbgroup.com

Indonesia

PT RHB Asset Management,
19F, Wisma Mulia Building,
Jalan Jenderal Gatot Subroto, Jakarta,
Indonesia, 12710

General Line +(6221) 2783 0889
Email: rhbam.id@rhbgroup.com

RHB Trustees

If you require more information, we can be contacted at the following:

Principal Office

RHB Trustees Berhad,
Level 11, Tower 3,
RHB Centre, Jalan Tun Razak ,
50400 Kuala Lumpur.
Malaysia

Tel: (+603) 9280 5933
Email: rhbtrustees@rhbgroup.com

Penang Branch

64-D, Tingkat 3, Lebuh Bishop,
10200 Pulau Pinang

Tel: (+604) 261 7017

Ipoh Office

7A (First Floor), Persiaran Greentown 9,
Pusat Perdagangan Greentown,
30450 Ipoh, Perak

Tel: (+605) 249 6946

Johor Bahru Branch

Level 2, 21 & 23 Jalan Molek 1/30,
Taman Molek,
81100 Johor Bahru, Johor

Tel: (+607) 358 1335

For more information, please visit the following websites:

Securities Commision of Malaysia:
https://www.sc.com.my/
Association of Trust Companies Malaysia:
https://www.atcm.com.my/
Bank Negara Malaysia:
http://www.bnm.gov.my/
Companies Commission of Malaysia:
http://www.ssm.com.my/
Securities Industry Dispute Resolution Centre:
https://sidrec.com.my/
Bursa Malaysia:
https://www.bursamalaysia.com/market/

Malaysia Trustees Berhad