Malaysia

Contact Us

WE VALUE YOUR FEEDBACK

We’re committed to ensure our products and services meet your expectations and we value your feedback regarding our performance.

If you would like to compliment members of our team, or you have suggestion as to how we can do better, please tell us. Perhaps you are not happy, we want you to let us know.

PROVIDING FEEDBACK

Customer Care Centre

Our customer service team is your first point of contact for raising complaints or providing feedback. Talk to our staff at your nearest Branch, or call our Customer Care Centre. We will do our best to help resolve any issue you may have.

Phone:  03-9206 8118
Email: customer.service@rhbgroup.com
For email communications, we appreciate if you can include the following details within your email for us to serve you more efficiently:
1) MyKad Identification Number/Passport Number
2) RHB Account Number
3) Contact Number

Our specialist will work closely with you to resolve any complaint you may have quickly and amicably. If you have a compliment or suggestion, they will ensure your feedback is shared with the relevant teams.

Upon received of your complaint/feedback, our customer service officer will contact you within 2 working days and we’ll attempt to resolve it as promptly as possible.

*For Insurance related matters, please call 1300-220-007 from Monday to Thursday (8.45am – 5.4pm) and Friday (8.45am – 5.45pm). Alternatively, visit our RHB Insurance page for more information.

FURTHER HELP

If you are not satisfied with the resolution offered by our Customer Care Centre/ Branches, you can have your complaint reviewed by:
RHB Customer Advocacy

RHB Customer Advocacy is an independent unit set up within the Bank to assist in facilitating complaints resolution/management between customers and the relevant departments in the Bank. You may contact our Head of Customer Advocacy, Mr Ng Eng Whye at below contact.

Mail:  Customer Advocacy, Group Customer Experience and Channel Management,
RHB Bank Berhad,
Level 2, Tower 2,
Jalan Tun Razak, 50400 Kuala Lumpur
Email: customer.advocacy@rhbgroup.com

We will attend to your issues by next Business Day.

As an alternative avenue for redress, you may choose to have the matter reviewed by:

BNMLINK

Phone: 1-300-88-5464 (LINK) toll free number
Mail:  Laman Informasi Nasihat dan Khidmat (LINK),
Tingkat Bawah Blok D, Bank Negara Malaysia,
Peti Surat 10922,
50929 Kuala Lumpur
Email: bnmtelelink@bnm.gov.my
Fax: 03-2174 1515
Website:  http://www.bnm.gov.my/bnmlink

OMBUDSMAN FOR FINANCIAL SERVICES

Phone: 03-2272 2811
Mail:  Ombudsman for Financial Services (Formerly known as Financial Mediation Bureau)
Level 14, Main Block,
Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman,
50000, Kuala Lumpur
Email: enquiry@ofs.org.my
Fax: 03-2272 1577
Website:  http://www.ofs.org.my

THE ASSOCIATION OF BANKS IN MALAYSIA

Phone: 1-300-88-9980 / 03-2078 8041
Mail:  34th Floor, UBN Tower,
10 Jalan P Ramlee
50250 Kuala Lumpur
Email: banks@abm.org.my
Fax: 03-2078 8004
Website:  www.abm.org.my

Insurance enquiries:

1300-220-007

(Monday to Thursday (8.45am – 5.45pm) and Friday 8.45am – 4.45pm)

Head Office

RHB Insurance Berhad
Level 12, West Wing, The Icon,
No. 1, Jalan 1/68F,
Jalan Tun Razak,
55000 Kuala Lumpur

Tel: +603-2180 3000
Fax:
+603-9281 2729

Customer Relationship Centre
(Head Office)
Level 12B, West Wing, The Icon,
No. 1, Jalan 1/68F,
Jalan Tun Razak,
55000 Kuala Lumpur

Customer Relationship Centre
(RHB Centre)
Level 1, Tower Three,
RHB Centre, Jalan Tun Razak
50400 Kuala Lumpur

For Insurance Inquiries:
Tel: 1300-220-007
Email: rhbi.general@rhbgroup.com

For RHB Auto Assist:
(Emergency Motor Assistance)
Tel: 1300-880-881 (24 hours daily)

For Claims Inquiries:
Tel: +603-2180 3030

Branch Office
PENANG
2nd Floor, RHB Bank,
44, Lebuh Pantai,
10300 Penang

Tel: +604 - 261 0115/ 5639 ; 262 5649 / 1206
Fax: +604 - 261 6310
IPOH
37, Jalan Medan Ipoh 5
Bandar Baru Medan Ipoh
31400 Ipoh
Perak

Tel: +605 - 546 3123/ 546 2021
Fax: +605 - 546 1303
KAJANG
No.25, 2nd Floor
Jalan Raja Harun
Taman Hijau
43000 Kajang
Selangor Darul Ehsan

Tel: +603 - 8737 6067
Fax: +603 - 8737 9348
KLANG
2nd Floor, Unit A6,
No 22A, Jalan Tiara 2A/ KU1,
Pusat Perniagaan BBK,
Bandar Baru Klang,
41150 Klang,
Selangor Darul Ehsan.

Tel: +603 - 3342 0026
Fax: +603 - 3342 1026
MELAKA
No 339
Jalan Melaka Raya 3
Taman Melaka Raya
75000 Melaka

Tel: +606 - 282 9978 ;283 9460 / 9118
Fax: +606 - 282 0516
JOHOR BAHRU
31, 33, 35 & 37 Jalan Permas 10/2,
Bandar Baru Permas Jaya,
81750 Johor Bahru, Johor.

Tel: +607 - 381 3170
Fax: +607 - 381 3199
KOTA BHARU
No. 782-786, 2nd Floor,
Jalan Tok Hakim, 15200
Kota Bharu,
Kelantan

Tel: +609 - 746 1611
Fax: +609 - 746 1612
KUANTAN
No. 2, 4 & 6 (Malay Town), 1stFloor
Jalan Putra Square 1
Putra Square
25200 Kuantan
Pahang

Tel: +609 - 505 7048
Fax: +609 - 505 7046
KOTA KINABALU
Lot No. C-02-06
2nd Floor, Block C, Warisan Square,
Jalan Tun Fuad Stephens
88000 Kota Kinabalu
Sabah

Tel: +6088 - 528 769
Fax: +6088 - 528 770
KUCHING
Lot 7419, 1st & 2nd Floor,
No. 11, Jalan Simpang Tiga,
P O Box 1961,
93350 Kuching,
Sarawak.

Tel: +6082 - 236 643 / 234 643 / 235 643
Fax: +6082 - 230 643
SIBU
No. 27-29, 1st Floor
Jalan Tuanku Osman
96000 Sibu
Sarawak

Tel: +6084 - 331 660 / 331 876
Fax: +6084 - 331 873
SANDAKAN
1st Floor Block 7,
Lot 64,65 & 66
Phase 1, Prima Square
Mile 4, Jalan Utara
90000 Sandakan
Sabah

Tel: +6089 - 235 893/ 898
Fax: +6089 - 275 882
MIRI
Lot 362, Block 9, 2nd Floor,
Jalan Nakhota Gampar,
98000 Miri,
Sarawak

Tel: +6085 - 431 160 / 411 661
Fax: +6085 - 422 031
PUCHONG
No. 20-2, 20-3, 22-3,
JalanPuteri ½,
Bandar Puteri,
47100 Puchong,
Selangor

Tel: +603 –8060 2622 / 8060 3822
Fax: +603 –8060 3288
Investor Relations contact:

If you have any Investor Relations related queries, please email to us at:
investor.relations@rhbgroup.com

Asset Management enquiries:

If you require more information, we can be contacted at the following:

Malaysia

RHB Asset Management Sdn Bhd,
Level 8, Tower 2 & 3,
RHB Centre,
Jalan Tun Razak
50400 Kuala Lumpur

General Line: 03-9205 8000 
Email: rhbam@rhbgroup.com

Singapore

RHB Asset Management Pte Ltd,
10 Collyer Quay,
#09-08 Ocean Financial Centre, Singapore, 049315

General Line: +(65) 6323 2508 
Email: rhbam.sg@rhbgroup.com

Hong Kong

RHB Asset Management Ltd.
12/F. World-Wide House,
19 Des Voeux Road Central,
Hong Kong

General Line: +(852) 2525 1118
Email: rhbam.hk@rhbgroup.com

Indonesia

PT RHB Asset Management,
19F, Wisma Mulia Building,
Jalan Jenderal Gatot Subroto, Jakarta,
Indonesia, 12710

General Line +(6221) 2783 0889
Email: rhbam.id@rhbgroup.com

Employee Screening and Reference Checks:

For employee screening information, please email to bnmempscreening@rhbgroup.com

Get in touch

Please fill in the fields below so we can get in touch with you.
Full name
Contact number
Enquiry
Email address
Message