Malaysia

ANNOUNCEMENT

Improved Terms and Conditions for Investment Services Account Opening Form – Retail Bond on Fair Treatment”

Dear Valued Client,


We are pleased to inform that we have improved the Terms and Conditions for Investment Services Account Opening Form – Retail Bond (“Terms and Conditions”) following the Bank Negara Malaysia’s (“BNM”) requirement on Fair Treatment of Financial Consumers which shall take effect on 25 February 2021.


A copy of the improved Terms and Conditions is available at the following link:

1) Retail Bond – Terms & Conditions - Click here

Please refer to the following page for the Frequently Asked Questions (FAQs).

Thank you.

 

  QuestionAnswer
1. I received notification from the Bank regarding improvements to the terms and conditions of my Investment Services – Retail Bond (“Terms and Conditions”). What is this about?

The Bank is applying the principle of fair treatment to customers of Investment Services – Retail Bond by enhancing the reasonableness and transparency of the Terms and Conditions.

Customers will get a better understanding of the improved Terms and Conditions that emphasizes  plain language, disclosure transparency and adequate notice.
2. When will the improved Terms and Conditions take effect?

The improved Terms and Conditions for Investment Services will take effect from 25 February 2021.

3. Do I need to sign a new or supplementary document related to the improved Terms and Conditions?

No, this is not required.

4. Will this impact my existing Investment Services – Retail Bond account?This will not impact your existing Investment Services – Retail Bond account. The new Terms and Conditions have been improved based on the principles of fair treatment to customers.
5. Do I need to pay any additional fees and charges arising from the improvement of Terms and Conditions? No, there are no additional fees and charges.
6. If I have further queries in future, who should I contact? For further assistance, you may contact our Customer Care Service Officer via email customer.service@rhbgroup.com or call 03- 92068118 (Peninsular Malaysia) or 082-276118 (Sabah and Sarawak)