Dear Valued Client,
We are pleased to inform that we have improved the Terms and Conditions for Investment Services Account Opening Form – Retail Bond (“Terms and Conditions”) following the Bank Negara Malaysia’s (“BNM”) requirement on Fair Treatment of Financial Consumers which shall take effect on 25 February 2021.
A copy of the improved Terms and Conditions is available at the following link:
1) Retail Bond – Terms & Conditions - Click here
Please refer to the following page for the Frequently Asked Questions (FAQs).
|1.||I received notification from the Bank regarding improvements to the terms and conditions of my Investment Services – Retail Bond (“Terms and Conditions”). What is this about?|
The Bank is applying the principle of fair treatment to customers of Investment Services – Retail Bond by enhancing the reasonableness and transparency of the Terms and Conditions.Customers will get a better understanding of the improved Terms and Conditions that emphasizes plain language, disclosure transparency and adequate notice.
|2.||When will the improved Terms and Conditions take effect?|
The improved Terms and Conditions for Investment Services will take effect from 25 February 2021.
|3.||Do I need to sign a new or supplementary document related to the improved Terms and Conditions?|
No, this is not required.
|4.||Will this impact my existing Investment Services – Retail Bond account?||This will not impact your existing Investment Services – Retail Bond account. The new Terms and Conditions have been improved based on the principles of fair treatment to customers.|
|5.||Do I need to pay any additional fees and charges arising from the improvement of Terms and Conditions?||No, there are no additional fees and charges.|
|6.||If I have further queries in future, who should I contact?||For further assistance, you may contact our Customer Care Service Officer via email firstname.lastname@example.org or call 03- 92068118 (Peninsular Malaysia) or 082-276118 (Sabah and Sarawak)|