Dear Valued Customers,
Please be informed that we have improved the Terms and Conditions for Housing Loan/Home Financing-i* (“Terms and Conditions”) following to the fair treatment requirement which shall take effect from 29 August 2019.
A copy of the improved Terms and Conditions is available at the following link:
1) Conventional Housing Loan/Commercial Property Financing – Terms & Conditions - Click here
2) Equity Home/Property Financing-i - Terms & Conditions – Click here
3) Commodity Murabahah Term Financing-i for Home/Property with Redraw - Terms & Conditions – Click here
4) Commodity Murabahah Term Financing-i for Home/Property WITHOUT Redraw- Terms & Conditions – Click here
Please refer to following page for Frequently Asked Questions (FAQs).
Thank you.
*Inclusive of Commercial Property Financing/-i for individual customers
Frequently Asked Questions (FAQs)
| Question | Answer | |
|---|---|---|
| 1 | I received a notification from the Bank regarding the improvement to the terms and conditions of my Housing Loan/Home Financing-i* (“Terms and Conditions”). What is this about? | The Bank is applying the principle of fair treatment to financial consumers in the Housing Loan/Home Financing-i* contracts by enhancing the reasonableness and transparency of the Terms and Conditions. Customer will get a better understanding on the improved Terms and Conditions that emphasizes on plain language, disclosure transparency and adequate notice. *Inclusive of Commercial Property Financing/-i for individual customers |
| 2 | Is the improvement in the Terms and Conditions applicable to conventional and Islamic products? | Yes. It is applicable to all Conventional Housing Loan and Islamic Home Financing products. |
3 | When will the improved Terms and Conditions take effect? | The improved Terms and Conditions for Housing Loan/Home Financing-i will take effect from 29 August 2019. A copy of the improved product Terms and Conditions is now available. |
| 4 | Do I need to sign a new or supplementary document related to the improved Terms and Conditions? | Not required. All existing Terms and Conditions remained unchanged and the improved Terms and Conditions are based on the principles of fair treatment to the customers. |
5 | Will this impact my existing Housing Loan/Home Financing-i contract? | There will be no changes on the existing Terms and Conditions of your Housing Loan/Home Financing-i contract. |
| 6 | Do I need to pay any additional fees and charges or stamping fees arising from improvement of Terms and Conditions? | No, there are no additional fees and charges. |
| 7 | If I have further queries in future, who do I go to? | For further assistance, you may reach our Customer Care Service Officer via email customer.service@rhbgroup.com or call 03- 92068118 (Peninsular Malaysia) or 082-276118 (Sabah and Sarawak) |