Committed to building a more sustainable future

Phase 2: Driving Change, Creating Positive Impact

2024

•
Realigned the Group Sustainability Strategy and Roadmap to PROGRESS27, the Group’s new corporate strategy
•
Appointed a Head of Sustainable Finance to drive the Group’s Sustainable Financial Services growth
•
Innovated new sustainable financial products and services, including the Sustainable Trade Finance Programme, sustainable cross-currency repurchase transaction, LCTF Portfolio Guarantee, and the RHB Insurance ESG Incentive scheme
•
Completed all 32 initiatives under the Group Climate Action Programme (“GCAP”)
•
Implemented the Climate Risk Dashboard for monitoring of financed emissions and climate risk exposure
•
Developed physical and transition risk models for climate scenario analysis and stress testing
•
Calculated financed emissions baseline for RHB Insurance, based on PCAF methodology
•
Rolled out Phase 1 of the Supplier Code of Conduct Implementation Plan
•
Held the Group’s inaugural Green Week, to encourage sustainable practices among our workforce
•
Launched the Climate Activation Programme and Green Financing Advisor programme
•
Received the prestigious Platinum award for Sustainability Reporting in the 2024 National Annual Corporate Reporting Awards (“NACRA”)
•
Developed the Group Sustainability Reporting and Disclosure Policy

2023

•
Revised RHB Group’s 2026 Sustainable Financial Services commitment from RM20 billion to RM50 billion
•
Became Malaysia’s first financial services provider to collaborate with Tenaga Nasional Berhad (“TNB”) to educate and assist SMEs in their transition journey
•
Established the Sustainable Sukuk & Bond Framework for RHB Banking Group
•
Established the Group’s commitment and pathway to achieve Net Zero by 2050, supported by three strategic objectives
•
Established the Group Climate Risk Management Framework and Group Climate Risk Management Policy
•
Introduced the RHB Insurance Sustainability Roadmap
•
Launched the RHB Supplier Code of Conduct
•
Established and implemented the RHB Sustainability Capability Building Framework
•
Became a member of the United Nations Global Compact (“UNGC”)
•
Conducted the inaugural limited assurance review for the RHB Sustainability Report 2022, on selected material Sustainability KPIs

2022

•
Established the Board Sustainability Committee (“BSC”)
•
Appointed a Group Chief Sustainability Officer (“GCSO”)
•
Established a Responsible, Accountable, Consulted and Informed (“RACI”) Framework for the BSC, Board Risk Committee (“BRC”), Board Nominating & Remuneration Committee (“BNRC”), and Board Audit Committee (“BAC”)
•
Consolidated the Sustainable Banking Council, ESG Capital Markets & Advisory Council, and Sustainable Insurance Council into the Sustainable Business Council (“SBC”)
•
Issued the RHB Group ESG Eligible Business Activities Guidelines (“EBAG”)
•
Completed Group Climate Action Programme (“GCAP”) Phase 1: Group Ambition Setting and Blueprint
•
Embarked on GCAP Phase 2, towards developing the Group’s Pathway to Net Zero by 2050

Phase 1: Building Foundations, Embedding Sustainability

2021

•
Enhanced our Sustainability Governance structure – set up Group Sustainability Committee (“GSC”)
•
Launched the Group’s 5-Year Sustainability Strategy and Roadmap (2022-2026)
•
Launched the Group Climate Action Programme (“GCAP”)
•
Rolled out the RHB Banking Group Sustainability Framework to all regional offices
•
Asset Management launched 4 SRI-qualified ESG funds
•
Issued the Group’s Stance on Coal and No Deforestation, No Peat and No Exploitation (“NDPE”) Policy, both of which became effective in 2022

2020

•
Established foundational Sustainability Governance structure
•
Expanded operational GHG reporting (Scope 1 and Scope 2) to encompass branches in West Malaysia
•
Introduced the General ESG Risk assessment criteria and industry-specific ESG risk assessment criteria for additional 3 ESG Sensitive Sectors to identify ESG risks in our non-retail portfolio
•
Established baseline TCFD-aligned disclosures

2019

•
Established RHB’s RM5 billion Green Financing Commitment
•
Integrated ESG considerations into the Group’s risk management practices and decision-making processes – introduced ESG Risk assessment criteria for 5 sensitive sectors within the non retail portfolio
•
RHB was appointed as member of the Joint Committee on Climate Change (“JC3”)

2018

•
Conducted inaugural materiality assessment – to identify and prioritize ESG issues
•
Developed RHB Banking Group Sustainability Framework, Strategy and Key Focus areas
•
Established RHB Foundation to drive the Group’s Social agenda, focusing on empowering our communities
•
Embarked on operational GHG emissions management for Scope 1 and Scope 2

Sustainability Strategy and Roadmap

Sustainability Key KPIs

The Sustainability Strategy and Roadmap underpins the Group’s focus and commitment to sustainability and climate change.

Under the Sustainability Strategy and Roadmap, we have identified 4 KPIs that will be tracked, monitored and disclosed as part of the Group’s long term corporate strategy.

Sustainable Financial Services Cumulative Actual as at 30 September 2025

Sustainable Financial Services YTD Actual as at 30 September 2025

Strategic Objective 1

Reduction of financed emissions in 5 high-impact sectors within our business

The Group’s top 5 emitting sectors is estimated to be 5.8% ahead of our decarbonisation pathway (vs Q2 2025 target)

Strategic Objective 2

Driving growth in Green Financial Services (GFS) & Supporting Companies Committed to Carbon Neutrality

>20% of our portfolio (against total assets) falls under BNM CCPT C4 category or better

Strategic Objective 3

Integration of sustainable and low-carbon practices into our own operations

Achieved a 47.9% reduction in operational GHG emissions from the baseline year (2016)

Cumulative Achievements as at 30 September 2025 Empowered >1 million individuals and businesses
Individuals Empowered	1,106,999 individuals	Businesses Empowered	28,719 businesses
Key Programmes	MySISWA (>918,000 students) Empowering Youths (>10,000 youths) FinLit (>177,000 youth and community)	Key Programmes	SME e-Solutions (>25,000 customers) •JomBiz (>1,000 participants) •SME Empower (> 2,000 participants)

Achieved more than 35% women in top and senior management, against 2025 target of 33.3%

Good Business Governance	• Group Anti-Bribery & Corruption Policy • Group Whistleblowing Policy • Group Fit & Proper Policy • Group Corporate Sponsorship & Donation Policy • Group Policy on Related Party Transaction • Group Policy on Conflict of Interest • Group Anti-Money Laundering & Counter Financing of Terrorism Policy • Group Fraud Risk Management Policy • Gifts & Hospitality Guideline • Group Code of Ethics & Business Conduct for Directors • Group Code of Ethics & Conduct for Employees • RHB Corruption Free Pledge • RHB Organisational Anti-Corruption Plan • Annual Corruption Risk Assessment & Corruption Risk Management • Core Values (“P.R.I.D.E.”) • Anti-Bribery & Corruption Stance and Commitments • Whistleblowing or Speak-up Channels and Avenues Note: Our Corporate Governance is aligned with the following external guidelines and standards: • BNM Policy Document on Corporate Governance* • Bursa Main Market Listing Requirements* • Malaysian Code on Corporate Governance* • Bursa Malaysia Corporate Governance Guide 4th edition*
Data Protection & Cybersecurity	• Technology and Cyber Risk Management Policy and Guideline • Group Data and Information Management Framework and Policy • Group Guidelines on the Personal Data Protection Act 2010
Sustainable Financial Services	• Group ESG Eligible Business Activities Guidelines • Green Finance Handbook • No Deforestation, No New Peat and No Exploitation (“NDPE”) Policy • Coal Stance Note: Our ESG Eligible Business Activities Guidelines are aligned with the following external guidelines and standards: • BNM Climate Change and Principle-based Taxonomy* • Guidelines on Unit Trust Funds by the Securities Commission • Guidelines on Sustainable & Responsible Investment Funds by the Securities Commission* • Sukuk: • Sustainable and Responsible Investment Sukuk Framework* • Bond: • ASEAN Green Bond Standards • ASEAN Sustainability Bond Standards • Green Bond Principles (International Capital Market Association) • Sustainability Bond Guidelines (International Capital Market Association) • Climate Bonds Standards**
Financial Inclusion	• Approval Letter from the Ministry of Education - RHB’s Academic Excellence & Financial Literacy Programmes* • Group Sustainability & Communications Operations Manual • RHB Foundation Operations Manual
Digitalisation & Investment in Technology	• Risk Management in Technology RMiT Framework • Technology and Cyber Risk Policy Guideline
Customer Experience	• RHB Group Compliant Management Policy Note: Our Group Complaint Management Policy is aligned with the following external guidelines and standards: • BNM Complaints Handling Guidelines* • BNM Fair Treatment of Financial Consumers Policy Guidelines* • BNM Guidelines on Management of Customer Information and Permitted Disclosures*
Fair Treatment of Financial Customers	• RHB Group Compliant Management Policy Note: Our Group Complaint Management Policy is aligned with the following external guidelines and standards: • BNM Complaints Handling Guidelines* • BNM Fair Treatment of Financial Consumers Policy Guidelines*
Sustainable Supply Chain	• Group Procurement Guidelines • RHB’s Supplier Code of Conduct
Talent	• Code of Ethics • Group Disciplinary Policy • Group Learning & Development Policy • Group Performance Management • Group Total Rewards Policy • Internal Group Learning and Development-related Guidelines and Manuals • Group Sustainability Capability Building Framework
Employee Health, Safety and Wellness	• Group Occupational Safety and Health Policy • Code of Conduct • Group Disciplinary Policy • Anti-Sexual Harassment Guidelines
Climate Change	• Group Risk Management Framework • Group Climate Risk Management Framework (“GCRMF”) • Group Climate Risk Management Policy (“GCRMP”) • RHB Banking Group Credit Policy (which includes Prohibited Credits) • Group Retail Credit Guidelines • Group Market Risk Management Framework • Group Liquidity Risk Policy • Group Operational Risk Management Policy • No Deforestation, No New Peat and No Exploitation (“NDPE”) Policy • Coal Stance • Group ESG Eligible Business Activities Guidelines • The GHG Protocol Corporate Accounting and Reporting Standard (revised edition)** Note: Our GCRMF and GCRMP are aligned with: • BNM Climate Risk Management and Scenario Analysis Policy Document*
Environmental Stewardship	• RHB Banking Group GHG Emissions Reduction Roadmap Towards Carbon Neutral Operations by 2030
Diversity and Equal Opportunity	• Boardroom Diversity Policy • Group Fit & Proper Policy • Group Recruitment Policy • Group Manpower Planning Guidelines
Community Enrichment and Empowerment	• Guidelines for Approval of Director General of Inland Revenue Under Subsection 44(6) of the Income Tax Act 1967* • Approval Letter from the Ministry of Education - RHB’s Academic Excellence & Financial Literacy Programmes* • Group Corporate Sponsorship & Donation Policy • Group Sustainability & Communications Operations Manual • RHB Foundation Operations Manual

*Issued by regulators/authorities
**Issued by standard-setting body

Board of Directors

The Board sets the Group’s strategic direction while upholding robust governance through transparent practices, ethical conduct, and effective risk management.

Customers

Customers are central to our business—their loyalty and satisfaction enables us to strengthen our foothold in the markets that we operate and deliver sustainable growth and value.

Employees

Our employees are fundamental to sustaining operational excellence and delivering meaningful value to our customers and stakeholders in an increasingly competitive market.

Shareholders & Investors

Shareholders and investors play a vital role in driving sustainable growth. Their confidence in our governance and strategic direction reinforces trust and strengthens our reputation in the market.

Regulators

Engaging with regulators ensures compliance, fosters transparency, and builds trust. This proactive approach mitigates regulatory risks, supports a conducive operating environment, and safeguards the organisation’s reputation and long term continuity.

Communities

Communities and society are key stakeholders in our business. Through our social responsibility and impact initiatives, we enhance our reputation and uphold our license to operate, fostering long-term trust and meaningful relationships.

Suppliers and Service Providers

We engage with suppliers as key partners in our value chain, recognising that their sustainable and ethical practices strengthen our operational resilience and efficiency.

Financial Industry Peers

Engaging with financial industry peers fosters collaboration and drives innovation, enabling us to stay ahead of industry trends, share best practices, and contribute to a competitive yet cooperative ecosystem.

Business Partners

Business partners enhance our service capabilities and market reach, strengthening operational efficiency - an essential drive of long-term value creation.

Rating Agencies

Rating agencies assess our financial health and stability, with their evaluations impacting our reputation and affecting investor confidence as well as our ability to raise debt capital.

Analysts

Analysts provide independent insights into our performance and prospects, shaping investors’ decisions and influencing market perceptions.

Media

The media plays a key role in shaping our public image and transparency, influencing our brand equity and stakeholder trust.

SDG	Relevant SDG Target	Related Material Matters
	• 4.4 Substantially increase the number of youth and adults who have relevant skills for employment, decent jobs and entrepreneurship • 4.b Expand the number of scholarships available for enrolment in higher education	• Talent
	• 5.5 Ensure women’s full and effective participation and equal opportunities for leadership at all levels of decision-making	• Diversity and Equal Opportunity
	• 7.2 Increase substantially the share of renewable energy in the global energy mix • 7.3 Double the global rate of improvement in energy efficiency • 7.a Promote investment in energy infrastructure and clean energy technology • 7.b Expand infrastructure and upgrade technology for supplying modern and sustainable energy services	• Sustainable Financial Services • Climate Change
	• 8.3 Encourage the growth of micro-, small- and medium-sized enterprises, including through access to financial services • 8.6 Substantially reduce the proportion of youth not in employment, education or training • 8.8 Protect labour rights and promote safe and secure working environments for all workers • 8.10 Expand access to banking, insurance and financial services for all	• Community Enrichment & Empowerment • Financial Inclusion • Sustainable Supply Chain • Talent • Employee Health, Safety and Wellness
	• 9.3 Increase the access of small-scale industrial and other enterprises, to financial services • 9.4 Upgrade infrastructure to make them sustainable, with increased resource-use efficiency and greater adoption of clean and environmentally sound technologies and industrial processes • 9.a Facilitate sustainable and resilient infrastructure development through enhanced financial, technological and technical support	• Sustainable Financial Services • Digitalisation and Investment in Technology • Customer Experience • Fair Treatment of Financial Customers
	• 11.6 Reduce the adverse per capita impact of cities	• Sustainable Financial Services • Environmental Stewardship
	• 12.2 By 2030, achieve the sustainable management and efficient use of natural resources • 12.6 Encourage companies, to adopt sustainable practices and to integrate sustainability information into their reporting cycle	• Environmental Stewardship • Sustainable Supply Chain • Good Business Governance
	• 13.1 Strengthen resilience and adaptive capacity to climate-related hazards • 13.3 Improve education, awareness-raising and human and institutional capacity on climate change	• Sustainable Financial Services • Climate Change
	• 14.2 Sustainably manage and protect marine and coastal ecosystems to avoid significant adverse impacts • 14.5 Conserve coastal and marine areas, consistent with national and international law	• Sustainable Financial Services • Community Enrichment & Empowerment
	• 16.4 Significantly reduce illicit financial and arms flows • 16.5 Substantially reduce corruption and bribery in all their forms • 16.6 Develop effective, accountable and transparent institutions at all levels	• Good Business Governance • Data Protection and Cybersecurity
	• 17.17 Encourage and promote effective public, public-private and civil society partnerships, building on the experience and resourcing strategies of partnerships	• Sustainable Financial Services • Community Enrichment & Empowerment • Good Business Governance