Administrator

Who take care of the set-up of the system i.e:
Sysadmin1 & Sysadmin2

Overview

Role, Function & Access

What is Reflex?

What are the services available? What is the different between Basic vs Premium package?

What are the type of users?

What is the System Administrators?

What can I do as a sysadmin1?

What can I do as a sysadmin2?

What can I do as a Data Entry?

What can I do as a Reviewer?

What can I do as an Authorizer?

What can I do as Inquirer?

Reflex Process Flow Overview

What are the basic steps to perform any payment?

What are the basic steps to approve any payment?

What is the payment process flow?

What is the overview of sysadmin1 access?

What is the overview of sysadmin2 access?

What is the overview of Inquirer access?

First time

I am a first time user for Premium Users

How do I get started?

How do I activate and change temporarily pin number?
How do I set first time token pin number?

How do I access RHB Reflex using my token?
How to generate token passcode to login? How to login using token to perform payment and authorization (Premium)?
How to login using sysadmin token to perform user maintenance (Premium)?

How do I subsequently change token pin number after first time activation?

How do I unlock my token?
What is LOCK PIN FAIL 1/2/3?
What should I do if I forgotten token's pin number?
[Method 1: Via Customer Care Centre]

How do I unlock my token?
What is LOCK PIN FAIL 1/2/3?
What should I do if I forgotten token's pin number?
[Method 2: Via Letterhead]

How do I unlock my token?
What is LOCK PIN FAIL 1/2/3?
What should I do if I forgotten token's pin number?
[Method 3: Via SystemAdmin]

How to reset the corporate user login?
What can I do when system prompt multiple login not allowed?
How to logout the previous login session after improper logout?

System Administrators

Setup

How to setup the workflow using sysadmin1?

How to authenticate the workflow using sysadmin2?

How to create the subsidiary/department maintenance using sysadmin1?

How to authenticate the subsidiary/department maintenance using sysadmin2?

How to create the user group using sysadmin1?

How to authenticate the user group using sysadmin2?

How to create the User ID using sysadmin1?

How to authenticate the User ID using sysadmin2?

How to reset the corporate user login? What can I do when system prompt multiple login not allowed? How to logout the previous login session after improper logout?

Procedures to modify account(s) accessibility

Procedures to Unblock Users

How to Reset Inquirer User Password?

Employer Statutory Maintenance

Employer Statutory Maintenance

How to setup the employer statutory maintenance using sysadmin1? How do I add new employer number for EPF / SOCSO / IRB?

How to authenticate the employer statutory maintenance using sysadmin2? How do I approve new employer number for EPF / SOCSO / IRB?

How to add employer number (EPF / SOCSO / IRB) into User group using sysadmin1?

How to authenticate the user group using sysadmin2?

Trade Limit Maintenance

Trade Limit Maintenance

How do I create Trade User Group Limit?
via System Admin 1

How do I authenticate Trade User Group Limit?
via System Admin 2

Token Authorization

Token Authorization

How do I use challenge response to submit payment / approve payment / approve system maintenance?

Support

Support

Who do I look for assistance?

Is the support 24 hours?

What is the Customer Care Centre contact number?

What are the steps to speak to a Customer Care Centre agent?

What is the Customer Care Centre email address?

How can I get additional token? How do I get token replacement? (faulty, out of battery, spoilt)

Online Banking Security

Security

What are the security feature?

What are the security awareness?

What is Secret Phrase?

I can see the Secret Phrase, but it does not belong to me. What should I do?