I am a first time user for Premium Users

How do I get started?

How do I activate and change temporarily pin number?
How do I set first time token pin number?

How do I access RHB Reflex using my token?
How to generate token passcode to login? How to login using token to perform payment and authorization (Premium)?
How to login using sysadmin token to perform user maintenance (Premium)?

How do I subsequently change token pin number after first time activation?

How do I unlock my token?
What is LOCK PIN FAIL 1/2/3?
What should I do if I forgotten token's pin number?
[Method 1: Via Customer Care Centre]

How do I unlock my token?
What is LOCK PIN FAIL 1/2/3?
What should I do if I forgotten token's pin number?
[Method 2: Via Letterhead]

How do I unlock my token?
What is LOCK PIN FAIL 1/2/3?
What should I do if I forgotten token's pin number?
[Method 3: Via SystemAdmin]

How to reset the corporate user login?
What can I do when system prompt multiple login not allowed?
How to logout the previous login session after improper logout?

Information Management

How do I check my message Inbox in Reflex?

How do I check the foreign exchange rates?

How do I check the money market rates?

How do I check the foreign currency notes rates?

How do I check multi-currency deposit?

How do I check the indicative forward rates?

How do I view the treasury alerts?

Where can I find “How to use Challenge Response” guide in Information Management?

Contact Us

What is Need Help?

What is Treasury Rate?

What is Interactive User Guides?

Inquiry

What is the main function in Account Management in Reflex?

How do I view the consolidated account balance?

How do I see the current account balance?

How do I see multi currency account balance?

How to view the fixed deposit/repo account balance?

How do I view to loan inquiry?

How do I access to revolving inquiry?

How do I view the overdraft inquiry?

How do I check the transaction history up to 3 months? How do I check previous day / month bank statement? How do I check bank statement up to 3 months? How do I download the bank statement in csv or text?

How do I get / download the monthly bank statement up to 6 months in pdf?

How do I view the charges statement? How do I download the charges statement in csv or text?

How do I download statement?

Beneficiary List Maintenance

What is Beneficiary List Maintenance?

How to authorize the account list in Beneficiary List for 3rd Party (RHB account) (Authorizer)?

How to authorize the account list in Beneficiary List for IBG/RENTAS (non-RHB account) (Authorizer)?

Fund Transfer

What is Intrabank Transfer?

What is IBG / Interbank GIRO?

What is RENTAS?

What is simplified domestic transfer & payment types supported?

What is Foreign Telegraphic transfer / FTT?

Designated Fund Transfer

What is designated fund transfer?

Bulk Pay

What is bulk pay?

How to stop selected payment for Bulk Pay post dated transaction?

How to stop all payment for Bulk Pay post dated transaction?

Smart Payment

What is Smart Payment?

Bulk Foreign Telegraphic Transfer

How do I authorize the transaction for bulk foreign telegraphic transfer (Authorizer)?

How do I check the status of bulk foreign telegraphic transfer?

Loan Repayment

How do I authorize the transaction in loan repayment (Authorizer)?

Payroll Payment

What is Smart Payroll?

Quick Templates

What is Quick Templates?

Token Authorization

How do I use challenge response to submit payment / approve payment / approve system maintenance?

Auto Debit

How do I authorize the transaction in auto debit registration (Authorizer)?

How do I authorize the transaction in auto debit payment (Authorizer)?

Fixed Deposit

What are the type of fixed deposit products?

Money Market Management

How do I authorize the transaction of money market time deposit (Authorizer)?

Transaction(s) Authorization Inquiry

How do I authorize transaction(s) pending at my queue (Authorizer)?

Transaction(s) Status Inquiry

How do I view the transaction log?

How do I check the status of transaction(s)? How do I check the transaction is pending who to authorize? How do I check if a transaction has been paid / return/ rejected / expired / pending bank processing?

Cheque Management

How do I view the return cheque report?

How do I access to late local cheque?

How do I view the float/OC details?

How do I check the cheque status?

How do I check the presented cheque?

Stop Cheque Online

What is the charges to stop company cheque through Reflex?

How do I authorize the stop company cheque (Authorizer)?

Online Cheque Book Request

How to authorize the cheque book request (Authorizer)?

How to check the status of cheque book request?

Credit Card Management

How do I check Merchant Detail Statement?

How do I check Merchant Summary Statement?

TradeInfoLink

What is TradeInfoLink?

How do I access to TradeInfoLink?

How do I create new profile in TradeInfoLink for non-reflex customer?

How do I create new profile in TradeInfoLink for reflex customer?

How do I login to TradeInfoLink?

How do I need to see the market information by country?

How do I enter the query to RHB?

How do I check the blacklisted parties (companies / individuals)?

How to find assistance in using the services provided in the TradeInfoLink?

How to contact the webmaster of TradeInfoLink?

Trade Inquiry

How do I view the portfolio inquiry?

How do I access the limits inquiry?

How do I access alerts for trade?

How do I check the list of processed transactions?

How do I check the list of settled transactions?

Trade Application

How do I verify/authorize a Bankers Acceptance (BA) Transaction to Submit for Bank Processing?

How do I verify/authorize a Promissory Note (P-Note) Transaction to Submit for Bank Processing?

How do I verify/authorize a Foreign Currency Trade Financing (FCTF) Transaction to Submit for Bank Processing?

How do I verify/authorize a Letter of Credit (LC) Transaction to Submit for Bank Processing?

How do I verify/authorize a Bank Guarantee (BG) Transaction to Submit for Bank Processing?

How do I verify/authorize a Service Request Transaction to Submit for Bank Processing?

How do I print credit/debit advice?

Support

Who do I look for assistance?

Is the support 24 hours?

What is the Customer Care Centre contact number?

What are the steps to speak to a Customer Care Centre agent?

What is the Customer Care Centre email address?

How can I get additional token? How do I get token replacement? (faulty, out of battery, spoilt)

Charges & Cut-off time

What are the service charges?

What are the cut-off time?

What are the currency cut-off time?

Security

What are the security feature?

What are the security awareness?

What is Secret Phrase?

I can see the Secret Phrase, but it does not belong to me. What should I do?