Frequently Asked Questions
Quit

Getting Started


What is RHB Now Mobile Banking?

RHB Now Mobile Banking is another channel for RHB customers to access to RHB Now Internet Banking via mobile devices i.e. smartphones or tablets.

Do I need to register for RHB Now Mobile Banking?

No. If you are an existing RHB Now Internet Banking user, you can start using RHB Now Mobile Banking application once it is downloaded onto your mobile devices. RHB Now Internet & Mobile Banking share the same username and password.

How can I subscribe to RHB Now Mobile Banking?

RHB Now Mobile Banking is specifically designed for the iPhone, iPad, Android and Java Based Phone. You must download the application designed for these different mobile devices.

To download, please visit mobile.rhb.com.my, click on 'Login' to discover how to download the application on to different devices, or:

  • For iPhone and iPad users, download 'RHB Now Mobile' directly from App Store
  • For Android users, download 'RHB Now Mobile' directly from Google Play

Once RHB Now Mobile app is installed in your mobile devices, you can login using your RHB Now Internet Banking username and password.

If my RHB Now Internet Banking ID has been locked, can i still login to RHB Now Mobile Banking?

No. You cannot login if your ID is locked. Please contact our RHB Customer Care Centre at 603-9206 8118 for assistance.

For RHB Premier customers, please contact our RHB Premier Customer Care Line at 603-9206 1188.

What are the compatible mobile devices for RHB Now Mobile Banking?

For iPhone: iOS version 7 and above
For Android devices: Android OS 4.0 version and above

What is the best way for Android users to view the RHB Now Mobile Banking?

The RHB Now Mobile Banking is best viewed with the font/text size set at 'Small'. Please change your device settings accordingly for a better viewing experience.

How to add favourite accounts under My Favs?

  1. Login to RHB Now Mobile Banking App and go to My Favs.
  2. Click on '+Add Favs' for the list of registered favourite accounts.
  3. Select desired favourite account(s) and click on [+Add Favs] again. Thereafter, you may proceed with your transactions under My Favs.
*Please note that the list of registered favourite accounts can only be managed via RHB Now Internet Banking.

What are the new features in RHB Now Mobile Banking that I can enjoy as a RHB Premier Customer?

  1. Premier Highlights page
    You can now keep up-to-date with current market and financial information, in our new Highlights page, specially designed to cater to your Premier needs.
    • Market Updates by our specialized Wealth Insight team
    • Unit Trust Fund performance
    • Best Selling Funds
    • Currency Exchange Rates
    • Latest promotions, campaigns, events exclusively for RHB Premier Customers
  1. Exchange secured messages with your Relationship Manager (RM)
    Protect your sensitive conversation with your RM with the new message exchange feature. You will now also be able to receive immediate push notifications for important and value-added information on campaigns, events and relevant banking communication.
  2. Contact your RM without hassle
    You will always have your RM details at your fingertips within the RHB Now Mobile Banking.  Your RM details will be reflected timely should there be any changes.
  3. Premier deals
    RHB Premier customers will be offered exclusive privilege deals tailored to their lifestyle which will not be applicable to other customers.

Where can I view the tutorials again?

You may proceed to 'Other Services' tab to view the tutorials on the new features and functionalities introduced to RHB Premier customers at any time.