Malaysia

Sustainability

Corporate responsibility is the key element to attain sustainable growth. Guided by the Sustainability principles of Economic, Environment and Social, the RHB Banking Group’s sustainable corporate practices underscore our commitment to growing profitably in a responsible manner. We believe that as we proactively provide a wider perspective of our business that goes beyond mere financial performance, we are offering stakeholders the opportunity to gain better insights into the intrinsic value of RHB and our impact on our marketplace and society.

Economic

Maintaining responsible practices involves self-regulating our behaviour and taking full responsibility for the impact of our practices and policies. Internally, we continue to roll out a range of control measures, while externally, we have set up systems and education programmes to ensure responsible business processes.

The Group will continue to embed on the following throughout its operations region-wide:-

  • Strong Corporate Governance framework
  • Internal Control policies
  • Risk Management practices
  • Practice self-regulation
  • Strong anti-money laundering policies
  • Fraud Awareness culture

GROUP GOVERNANCE
Board Governance
As at 1 June 2018, there are eight (8) Directors on the board of RHB Bank Berhad (“RHB Bank”), of which four (4) of them are Independent Directors (50%). This is in line with Bank Negara Malaysia’s current regulatory requirements of having at least half of the Board members must be Independent Directors and the maximum tenure is now set at nine years.

RHB Bank Board is headed by Tan Sri Azlan Zainol, an Non-Independent Non-Executive Chairman. Dato’ Khairussaleh Ramli, the Group Managing Director/Chief Executive Officer is the only Executive Director on the board.

In terms of boardroom diversity, there are currently two women Directors, namely Tan Sri Dr. Rebecca Fatima Sta Maria and Ms Ong Ai Lin on the board of RHB Bank, as well as a Foreign Director, namely Mr Mohamed Ali Ismaeil Ali AlFahim and a Senior Independent Non-Executive Director (SINED), namely Tan Sri Saw Choo Boon.

The boardroom profile also includes one (1) Director who is less than 50 years old and two (2) Directors who are more than 70 years old, while the rest are between 50-70 years old. In accordance with the new Companies Act 2016 provision, no ceiling is imposed on the age limit for the Directors to serve RHB Banking Group.

Overall, the Board consists of four (4) Independent and Non-Executive Directors (INEDs), three (3) Non-Independent and Non-Executive Directors (NINEDs) and one (1) Executive Director (ED), as follows:

No.Name of DirectorDesignationAge
iTan Sri Azlan Zainol Non-Independent Non-Executive Chairman 68
iiTan Sri Saw Choo Boon Senior Independent Non-Executive Director 72
iiiAbdul Aziz Peru Mohamed Independent Non-Executive Director 70
ivTan Sri Ong Leong Huat @ Wong Joo Hwa Non-Independent Non-Executive Director 74
vMohamed Ali Ismaeil Ali AlFahim Non-Independent Non-Executive Director 42
viTan Sri Dr Rebecca Fatima Sta Maria Independent Non-Executive Director 61
viiOng Ai LinIndependent Non-Executive Director 64
viiiDato’ Khairussaleh Ramli Group Managing Director/Chief Executive Officer 51

Gender Diversity
RHB Bank has always in support towards the national agenda to achieve the target of at least 30% women on the Board of Directors by 2020. Tan Sri Dr Rebecca Fatima Sta Maria and Ms Ong Ai Lin joined on the board of RHB Bank effective 1 August 2016 and 1 July 2017 respectively. Previously, Datuk Wira Jalilah Baba served as the woman director of the holding company from 1 May 2012 to 30 January 2014.

At the Group level, Datin Sri Khamarzan Ahmed Meah has been serving RHB Bank (Labuan) Ltd, a wholly-owned subsidiary of RHB Bank, as Director since 15 March 2005 until 27 October 2016. Three (3) women directors namely Tan Sri Dr Rebecca Fatima Sta Maria, Datuk Nozirah Bahari and Dato’ Darawati Hussain served RHB Investment Bank Berhad’s Board as Independent Non-Executive Directors from 6 December 2016, 2 January 2017 and 1 September 2017, respectively. RHB Banking Group has also appointed Ms Ong Ai Lin as an Independent Director of RHB Islamic Bank from 1 September 2017 and Datuk Nozirah Bahari to the Board of RHB Islamic International Asset Management Berhad effective 15 March 2017. The Group also appointed two women, namely Datin Yap Siew Bee as an Independent member and Puan Norazzah Sulaiman as a Non-Independent member of the Board of Trustees to serve on RHB Foundation, which was incorporated in December 2015.

The financial services players are operating in a complex and highly-regulated industry which requires special skills mix within the limited pool of local talents and related expertise. At this juncture, the Group is also working closely with FIDE Forum to review the Directors’ Register, which was launched on 1 April 2016 as a new platform to source for woman board talent in the market available for Malaysian financial institutions. RHB Banking Group’s search for the appropriate woman candidate continues.

Skills Mix
The current composition of RHB Bank Board is dynamic and encompasses the required skill mix and collective expertise. The Directors are more focus and have skill mix of relevant competencies in the following areas:

  • Management, Leadership and Strategy
  • Finance and Banking
  • Capital & Securities Market
  • Corporate Finance & Investment
  • Trade & Economics
  • Governance & Risks
  • Procurement Italic
  • Financial Audit
  • MIS & Technology
  • Commercial Business
  • Manufacturing
  • Multimedia & communication

All Directors possess required knowledge in risk management, by virtue of vast experience and/or in the course of employment in any of the following:

  • Working previously in the banking and financial services sector at a very senior management level;
  • Recognised as ‘Professional’ or ‘Chartered’ accredited by respective professional accounting bodies or certified banking associations; and
  • Assuming high roles and responsibilities in the past in multi-national companies (MNCs), government-linked companies (GLCs) and government ministries.

Sustainable Remuneration Package
A sustainable remuneration package as promoted by RHB Bank includes both short-term and long-term incentives, whether in cash, benefits-in-kind, fixed or variable forms.

The Company’s Chief Executive Officer cum the Group Managing Director (“MD”) is not paid a Director’s fee nor is he entitled to receive any meeting attendance allowance for any of the Board and Board Committee meetings that he attends. As the only Executive Director on the Board of the Company, his remuneration, which includes salary and bonus, comprised of short term or long term incentives, in cash or benefits-in-kind, is derived from the Company. The Group MD’s sustainable remuneration package also includes performance bonus, in line with the Group’s retention policy and risk-based approach. His Key Performance Indicators (“KPI”) and remuneration are approved by the Board.

The remuneration for the marketing staff also includes clawback provision which was introduced to deter excessive risk-taking behaviour to achieve sales target unscrupulously.

ESG Strategy
RHB Bank is currently formulating a solid strategy to incorporate the Environment, Social & Governance (ESG) elements into its core businesses. In line with the new regulatory requirements per Bank Negara Malaysia’s Policy on Corporate Governance effective 3 August 2016, the Board is enhancing its roles and responsibilities to oversee ESG risks and at the same time, promoting sustainability through ESG considerations and integrations into RHB Bank’s business strategies.

Prior to this, the company was promoting the ESG elements on standalone basis, among others:

Environment

  • Sukuk – The Group has jointly arranged in raising up DanaInfra Retail Sukuk (Islamic Bond) as a green financing where the proceeds will be utilized to finance the construction and development of the MRT Projects. Investors and general public are being offered since May 2016 to subscribe to this ethical and social responsible investment (SRI) instrument, which is also known as the Exchange Traded Sukuk.
  • Mug – Staff are being remunerated with a special discount for drinks purchased using RHB mug at the respective cafeteria located at its head office in Kuala Lumpur and its training centre in Bangi, Selangor. All staff are given a special edition RHB mug for personal use and they have just to bring the mug to the cafeteria when making an order of drink.
  • e-Bank Statement – All customers are given an option to receive their bank statement electronically instead of the usual physical bank statement via postal delivery. This paperless effort not only is a smart cost-cutting strategy but also reduces carbon footprint and decelerates deforestation.

Social
RHB Banking Group’s commitment towards Enriching and Empowering the Community – RHB Corporate Responsibility initiatives are anchored against four (4) key pillars, i.e. Nurturing Future Generations, Health & Wellness, Arts & Cultural Heritage and Humanitarian & Disaster Relief. These initiatives are championed through RHB Banking Group and RHB Foundation. From 2007-2017, the Group has invested approximately RM80 million towards helping the community.

Governance

  • Incorporation of penalty in the final rating of staff performance for non-compliance with legal and regulatory requirements – Senior executives and other high paid staff who are basically identified as the material risk takers are subject to a penalty of minus 1.0 rating when they do not respect the law and internal controls put in place. For example, if the senior executive’s performance for the year was rated above average (i.e. 4.0) but at the same time he/she was also involved in breach of regulatory requirements, his/her rating will then be minus 1.0 from the initial rating (i.e. 4.0 – 1.0 = 3.0), as such the staff will be rewarded less on his/her overall performance.
  • Elements of ethical reviews during loan application - Loan applicants are subject to strict governing rules observed by the credit team and various credit committees on ‘fit & proper’ criteria such as bankruptcy status, credit repayment behaviour, financial integrity, monthly commitments, responsible lending, credit worthiness, blacklisted individuals/corporations and so forth. This governance element ensures that all the loans disbursed will later become sustainable Group’s assets of high quality. The Group Credit Committee at the managerial level and the Board Credit Committee at the board level will be responsible for incorporating these ESG-led investment strategies.
  • Revision of Group Code of Ethics & Conduct - The Board oversees the Group Code of Ethics & Conduct for Employees and emphasizes that the Code be periodically updated with latest internal and external requirements. The Group Managing Director was the Head of the industry working committee in coming up with the new Financial Services Professional Board (FSPB)’s Code of Ethics for the Financial Services Industry issued in December 2015. Currently the Group Code of Ethics & Conduct is being reviewed to reflect the latest principles and standards set by the FSPB.
  • Institutional Investor Code - Some of the major shareholders of RHB Bank Berhad are institutional investors which should have transparent voting policy in respect to their investments made and normally incorporate corporate governance and sustainability considerations, including ESG factors in their investment decision-making process. This is in line with principles set out in the Malaysian Code for Institutional Investors 2014.
  • Products & Services Responsibility - The Group has in place a Customer Resolution Framework to manage customers’ feedbacks and/or complaints. Attached is a copy of the framework.

There are a few channels made available for lodging customer’s feedbacks and/ or complaints:

  • RHB Banking Group corporate website (www.rhbgroup.com);
  • RHB Banking Group social media platforms
  • Call centre; and
  • Forms made available in the banking hall (of all branches nationwide)

For more information with regards to customer relationship management and transparency in product information and labelling, please refer to the link below:

Customer Service Charter

e-Banking Charter


Complaints Received Trend (2015-2016)

The number of complaints (circled above) have reduced significantly due to large numbers of SSB cases that have been reclassified from ‘complaints’ to ‘requests’.

  • Customer Due Diligence (CDD), Enhanced Due Diligence (EDD) & Know Your Customer (KYC) Policy - Lending to customers also adheres to internal KYC policy and requirements on CDD/EDD especially for those in the business of sensitive and high-risk in nature, including compliance to regulatory requirements set in the Financial Bank Negara Malaysia’s various policy documents targeted for Sector 1 (Banking & Deposit-Taking Institutions), Sector 2 (Insurance & Takaful) and Sector 3 (Money Services Business). This is also to prevent the company’s lending business from exposure to money laundering, terrorist financing and other unlawful activities.
  • Corruption & Other Related Risk Assessment - The Group has always assessed risk(s) associated with corruption, bribery, conflicts of interest, gifts & hospitality and so forth. There are adequate policies and procedures in place such as Group Code of Ethics & Business Conduct for Directors, Group Code of Ethics & Conduct for Employee, Group Chinese Wall & Insider Trading Policy and Group Policy on Related Party Transactions (RPT) as well as other internal controls to address the risk. Mitigation to reduce such risk include self-declaration of personal interests in business transactions, approval needed for certain type of gifts and hospitality either received or given from/to business partners with value beyond threshold limit set, and non-retaliatory whistleblowing channel established to escalate any unlawful or immoral activities discreetly to authorised personnel. Based on the on-going risk assessment, the Group revised its Group Whistle Blower Policy in 2014 and issued Group Gifts and Hospitality Guidelines in 2014 to address current risk associated with bribery, conflicts of interest, corruption and other forms of gratification.
  • To mitigate the risk of corruptions within the organization - The Group has in place the following policies/ guidelines:
    • Group Procurement Policy
    • Group Code of Ethics
    • Group Whistle Blower Policy
    • Group AML Policy
    • Group Chinese Wall & Insider Trading
    • Declaration of Connected Party
    • Policy on Related Party Transactions (“RPT”)
    • Gifts & Hospitality Guideline

(Please refer to our latest annual report on the website for more details of Group policies/ guidelines).


GROUP PROCUREMENT
At RHB Banking Group, we are committed to conduct business with PRIDE to protect the RHB Banking Group’s interests in the procurement of Goods and Services. As a testament of our commitment, we adhere to a transparent procurement process.

PROCUREMENT INTEGRITY

  • Commitments of the parties
    The parties commit to take all measures necessary to prevent corruption in their dealings with the parties.
  • Reporting violations
    If any Party obtains knowledge of conduct of the other Party, or of an employee, agent, representative or an associates of that Party which constitutes corruption, or if any Party has substantive suspicion in this regard, that Party will inform the same to the Malaysian Anti-Corruption Commission.


Group Procurement is an independent Strategic Functional Group that was setup to facilitate Procurement activities with the following objectives:-

  • Maximize cost savings and ensure savings sustainability via volume leverage and strategic Procurements
  • Improve Procurement organization capability and productivity / quality via standardization & streamlining of the Group’s Procurement processes, policies and procedures, increase product knowledge and supplier management from a pool of sourcing experts
  • Better service levels i.e. reduced cycle time and better meeting of requirements where Strategic Business and Strategic Functional Groups need only to focus on their core activities
  • To ensure clear demarcation of responsibilities so as to further enhance transparency & governance

1.MISSION, VISION AND VALUE STATEMENT
Our mission is to implement best practices and achieve economies of scale in the procurement of goods and services for the RHB Banking Group. The RHB Group Procurement team takes pride in ensuring that such goods and services represent the best value, quality service and timely delivery with proper compliance of internal controls, policies and procedures while ensuring all confidential information construed in accordance with the laws of Malaysia and the law of the respective countries are held in strict confidence. The team is committed to providing the highest level of customer service, and conducting business with high ethical standards, fairness and transparency, while welcoming qualified, responsible and diverse range of suppliers
2.PROCUREMENT GUIDELINES & PROCEDURES
The RHB Banking Group Procurement team adheres strict to the procurement guidelines and procedures on the Group’s domestic and overseas operations. This includes:
  • The supplier registration is open to all potential suppliers via online self- registration processes set up in the RHB Group Procurement Portal
  • All registered suppliers will be reviewed based on a set of pre-qualification criteria and selection is conducted with a due-diligence review, and is fairly transparent to the suppliers
  • All panel supplier database will be maintained, stored and updated in a timely manner, while the performance will be monitored regularly
  • The authorization procedures and authority limits set for the awarding of all procurement activities are well defined.
3.

SELECTION OF SUPPLIERS
RHB Bank Procurement activities are based on open and fair trade. We welcome all potential suppliers who meet our business requirements. Selection of suppliers is done objectively based on the results of our evaluations on the product’s quality, cost efficiency, timely delivery and stability of supplies.

In selecting new suppliers, RHB Bank Procurement takes into consideration a comprehensive range of requirements including quality, cost, delivery lead time, supply consistency, environmental awareness, and compliance. We assess the supplier’s performance through a set of criteria which is reviewed periodically. RHB Bank Procurement provides guidance and seeks improvements in areas where their performance is not in accordance with the acceptable standards of the bank.

4.ESTABLISHMENT OF E-PROCUREMENT END-TO-END SYSTEM
Since February 2014, the RHB Banking Group migrated all the manual processes into the electronic Procure-to-Pay system known as EBS or E-Business Suite, focusing on end-to-end process transaction and control. Prior to that, a web-based vendor registration system was launched in August 2013 which allowed vendors to self-register. This web-based self-registration system provides a single point of access to interact with RHB in conducting business activities.
5.

PROMPT PAYMENT TO SUPPLIERS
The RHB Banking Group takes pride in ensuring that prompt payment turnaround times are given top priority. To date, all vendors are required to submit invoices and payment requests via the E-Business Suite and processing is straight through as soon as the requestor of the goods and services performs the request in the system.

With regards to the GST which was implemented in April 2015, the team has ensured that vendors are well trained on the electronic submission to ensure a smooth payment process. Presentations were held on GST prior to the implementation. The presentation was supported by Group Finance and consultants.

6.

TRAINING OF REQUESTORS & SUPPLIERS
We strongly believe that providing training to all of our requestors and suppliers will ensure a strong communications platform for both parties to communicate and understand our responsibilities in delivering good procurement process.

Various training sessions to both requestors (including approvers) and vendors were conducted on a monthly basis throughout the RHB Banking Group nationwide, including East Malaysia. The team has conducted training for up to 1,000 participants for both requestors and vendors in FY2015.

7.

KEY STAKEHOLDERS ENGAGEMENT SESSION
Since October 2014, RHB Procurement had held several of engagement sessions with bank staff and suppliers nationwide. This engagement session is to:

a.
Ensure all bank staff have a good understanding of the RHB Bank procurement processes
b.
Prepare a platform to share changes made to procurement processes
c.
Ensure all suppliers have a platform to raise issues or opinions for future improvement
d.
Forward planning to ensure strategic sourcing of goods and services
e.
Provide an environment for both parties to realize the importance of sustaining good work / business relationships

Topics covered in the engagement sessions were on the goods and services tax, supplier performance, payment related matters and contract renewal. Participants had the opportunity to obtain clarification on any procurement issue. The engagement session was supported by other functions including Group Finance, Group Property Management and Group Administration.

8.SUPPLIER SELECTION PROCESS
RHB Group Procurement's Supplier Selection Process:
  • All suppliers are welcome to register their interest to be RHB's supplier via on-line registration at http://www.rhbgroup.com/contact-us/group-procurement/
  • RHB Group Procurement will review the registration periodically and assess the registration against pre-set criteria as approved by the Board.
  • Qualified suppliers will be notified before being officially registered as a RHB supplier. For those who do not qualify, they will also be notified accordingly.
  • Registered Suppliers will be invited to participate in tender submissions from time-to-time according to their respective categories of business activities.
  • All tenders are submitted on-line via the E-Procurement system to ensure transparency, efficiency and professional management of the tenders.
  • To ensure the highest quality of suppliers, goods and services delivered to the RHB Banking Group at all times, the Group's Procurement team and other key stakeholders will closely assess the supplier’s performance. Suppliers who do not conform to the set criteria and competencies will be de-registered accordingly.
  • All processes implemented by RHB Group Procurement are in compliance with Group Procurement Guidelines and other relevant policies and guidelines within the RHB Banking Group.
9.SUPPLIER REGISTRATION STEPS
Before you register online to be considered as a supplier of RHB Banking Group, please read and understand the following steps:-
Step 1 General Terms & Conditions of Purchase Order for Services & Products
(Please print for manual acceptance and attach the document during registration)
Step 2 GST Declaration Form
(Please download and fill-up the GST Declaration Form and attach the GST registration letter from Royal Malaysia Custom during registration)
Step 3 Vendor Banking Details
(Opening of RHB Bank Account is compulsory to be RHB panel supplier. Please download and fill-up the vendor banking details form and attach the Bank Statement Header during registration)
Step 4 Online Supplier Registration Checklist
(Please ensure readiness of all the required documents / information before online registration)
Step 5 Start Online Registrations 
(Please download, read and understand the user manual below before proceeding with Step 5)
10.

ONLINE SUPPLIER REGISTRATION CHECKLIST

(A) Documents for Private Limited / Public Limited Company
Company Profile / *Company ProfileRequired
Certified True Copy of Form 9 / *Certificate of IncorporationRequired
Certified True Copy of Form 24 / *Return of Allotment of SharesRequired
Certified True Copy of Form 49 / *Return Giving Particulars in Register of Directors, Managers and Secretaries and Changes of ParticularsRequired
Certified True Copy of Memorandum and Articles of Association (M&A)*Required
Certified True Copy of latest 3 years of company’s Audited Account*Required
Certified True Copy of Form 13 / *Changes to The Name or Details of CompanyIf Any
Certified True Copy of Form 32A / *Transfer of SecuritiesIf Any
Certified True Copy of Registration with any Government Bodies & Professional BodiesIf Any
Certified True Copy of Form 24 / *Return of Allotment of SharesIf Any

(B) Documents for Sole Proprietor
Company Profile / *Company ProfileRequired
Certified True Copy of Form B – Business Information & Current OwnerRequired
Certified True Copy of Form D – Registration Company  / *Registration ConfirmationRequired
Certified True Copy of  Income Statement for the last Financial Year*Required
Certified True Copy of Balance Sheet for the last Financial Year*Required
Certified True Copy of Registration with any Government Bodies & Professional BodiesIf Any
Certified True Copy of Certifications, Awards & ISO QualityIf Any

(C) Documents for Foreign Company
Company Profile / *Company ProfileRequired
Certified True Copy of Form B – Business Information & Current OwnerRequired
Certified True Copy of Form A or Certificate of Registration / * Registration ConfirmationRequired
Certified True Copy of Memorandum and Articles of Association (M&A)*Required
Certified True Copy of Latest Audited Annual ReportRequired
Certified True Copy of Registration with any Government Bodies & Professional BodiesIf Any
Certified True Copy of Certifications, Awards & ISO Quality If Any

ENVIRONMENT

Recognising the irrevocable effects that a corporation can cause to the environment, we have dedicated ourselves to applying sound environmental policies into our processes, as well as educating our workforce about respecting and conserving the environment.

Our Commitment to Preserving Our Environment

  • Distributed some 17,000 RHB CARE/PRIDE mugs to every RHB employee with the purpose of discouraging the use of disposable cups
  • Introduced paper recycling programme at RHB Centre and Bangi Complex
  • Support the annual Earth Hour campaign
  • Recycling and energy conservation initiatives within the RHB Banking Group

Our environmental conservation efforts include: leveraging on emerging technologies and solutions to drive environmental sustainability by adopting energy efficiency initiatives throughout our buildings, reducing wastage and recycling as many materials as possible. We implemented centralised air-conditioning, installed energy saving lights, sensor activated escalators and elevators that are parked at off-peak hours. Initiatives also include recycling used printer cartridges under the RHB and Hewlett Packard Go Green Programme, reducing the number of colour-printed documents and recycling paper. By leveraging on our RHB Easy and Internet Banking platforms such as RHB Now as well Mobile apps that support paperless transactions, we are setting the tone for implementation of a paperless environment throughout our operations. More recently, our food court has also gone styrofoam free.

The Board has also adopted a paperless environment since 2014 for reading of Minutes of Meeting and Board/Board Committees’ Papers. Under this top-down approach, the Directors/Board Committee members have been enabled to use their iPads to gain secure access to a meeting management solution system via an online portal. Dissemination of Meeting Papers to the Board and Board Committees made via Ipad not only promotes greater flexibility and efficiency, but contributes to conservation of the environment via saving trees for future generation.

Our target is to reduce the overall energy consumptions as part of GO Green initiative. RHB launches various programs including using of LED lightings, more energy efficient chillers and other equipment toward this target. All staff are encouraged to save the power consumption where possible. Among the initiatives undertaken to reduce energy consumption and hence the operating cost are, to encourage staff to do the following:

  • Switch ON appropriate light where applicable only, if you are working after office hours.
  • Last person leaving the office is to make sure all lights and irrelevant electrical appliances are switched OFF.
  • Propert and Kawal Official patrolling for offices to ensure all lights are switch off latest by 10pm should there is more staff working in the office
  • Do NOT forget to switch OFF your PC & irrelevant electrical appliances before leaving the office.
  • Do NOT request for extra air-conditioner(s) for after-office hour work, instead request for stand fan if necessary.

Promoting Sustainable Financing
RHB’s collaboration with the Japan Bank for International Cooperation sees us playing a part in lending financial support to SMEs engaged in Greenfield Clean Development Mechanism (CDM) projects. Through their CDM projects, these companies are producing renewable energy and reducing greenhouse gas emission rights (for carbon credits).

SOCIAL

Workplace
Our people are our greatest asset and the reason for our success and we continue to intensify efforts to nurture them in the best manner possible. RHB offers attractive career opportunities to those who endeavour to be the best in our industry, stimulate growth through innovation and foster a culture of continuous learning via structured learning programmes. To inculcate a high performance work culture among our people, we are constantly exploring ways and means to strengthen our human resource services and talent management programmes so that our people can reach their full potential.


Learning and Development

TrainingUnit201520162017
Average training budget per employeeRM2,6773,6343,300
Average number of hours of training per year per employee by employee categoryHours493739
Total investment in trainingRM34,518,40032,099,17838,472,540

We also remain committed to providing a conducive working environment and looking after the well-being of our employees so that employee morale and productivity remains high. We offer competitive remuneration packages, career advancement opportunities and a wealth of other benefits such as medical care, loans and preferential interest rates, amongst others.

The RHB Welfare Fund allows us to provide financial assistance to employees and their immediate families in the event of any financial distress due to serious accidents, illnesses, injuries or loss of property and/or life as a result of natural disasters and other unforeseen incidents.

Occupational Safety and Health
Our online Occupational Safety and Health learning modules for employees underscores RHB’s commitment to employee and workplace safety and health. All our branches and RHB Easy outlets are equipped with first aid kits to ensure that staff have immediate access to appropriate medical aid during an injury or illness.

OSH Statistics for 2016 and 2017

NoSubject201520162017
1Fatalities CaseNA00
2Lost Workday Case (LWC)NA3166
3Injury RateNANANA
4First Aid Case (FAC)NANA3
5Near-Miss CaseNANA3
6Dangerous Occurance CaseNANANA
7Incident of FIreNANANA
8Property Damage CaseNANANA
9Occupational Disease RateNANANA
10Absenteeism RateNANANA
11No. of Days LostNA8391504
12Total Safe Man Hours WorkedNANANA



Employee Value Proposition

Labour Practises

NoEMPLOYEE TURNOVER RATES
1Employee Turnover RatesYear31 Dec 201531 Dec 2016

(normal resignation/attrition)Total No of Attrition4,2783,630


Attrition Rate (%)27.0%25.0%
2Employee Turnover by GenderGender/Year31 Dec 201531 Dec 2016

(normal resignation/attrition)Female2,3411,999


Male1,9371,631

Total No of Attrition4,2783,630
3Employee Turnover by Age GroupAge Group/Year31 Dec 201531 Dec 2016

(Normal resignation/attrition)≤ 302,7632,185


31 - 401,0651,039

41 - 50232238


≥ 51218168
  Total No. of Employee4,2783,630

The RHB Banking Group adheres to the Universal declaration of Human Rights, where our people policy is based on dignity, equality and fairness, as embedded in the declaration.

The Group gives priority to locals in the job recruitment process as a fair chance in employment and development. This reflects the Group's fundamental values of fairness and meritocracy and is applicable in all regions where RHH has a presence.

The Group engages with national level associations such as NUBE and DOSH to ensure employee's rights and welfare are looked into, which results in a mutually agreed Collective Agreement for certain of group of staff.

The Bank being a member of Malayan Commercial Banks' Association (MCBA) supports one of the main objectives of MCBA in promoting good relations between the employees and their employers which is one of the key aspects when representing the member Bank(s) in negotiations with the Unions in collective bargaining.

All relevant staff policies are communicated to the overseas countries where RHB has a presence. Currently only 2 countries, namely Thailand and Indonesia have these policies translated in their own language.

Responsible Investment
RHB Bank is currently formulating a solid strategy to incorporate the Environment, Social & Governance (ESG) elements into its core businesses. In line with the new regulatory requirements per Bank Negara Malaysia’s Policy on Corporate Governance effective 3 August 2016, the Board is enhancing its roles and responsibilities to oversee ESG risks and at the same time, promoting sustainability through ESG considerations and integrations into RHB Bank’s business strategies. The Group Credit Committee at the managerial level and the Board Credit Committee at the board level will be responsible for incorporating these ESG-led investment strategies.