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Islamic Wealth Survey

1. What type of banking relationship do you have? Islamic Bank only Conventional Bank only Both Islamic & Conventional Bank 2. Which is your preferred Bank when purchasing any Wealth / investment / insurance / takaful Products? RHB RHB Islamic Maybank Maybank Islamic CIMB CIMB Islamic Public Bank Public Islamic Bank AmBank AmBank Islamic HSBC HSBC Amanah Bank Islam Bank Muamalat Other Banks

3. Which of the following attributes are important to you when choosing your preferred Bank when buying any wealth / investment / insurance / takaful products? Please rank them in order of importance, with 1 = most important and 16 = least important.

Branches (Facilities / Location / Services) Product assortment Services from the staff/Relationship Manager Access to Shariah compliant wealth management products Easy access to wealth/takaful specialist Takaful products offering Estate Planning products offering Rate of return from the investment Preferential rates and pricing Sufficient information and product offerings Ability to perform wealth transaction through internet/mobile banking Access to wealth performance dashboard to receive regular update on own portfolio performance Access to regular market/wealth outlook updates that impact your wealth portfolio Ease of access to services through Digital platform (Internet or Mobile banking) Products offering enabling contribution to charity, Wakaf & Zakat Rewards & privileges (i.e. private event, luxury brand offer, etc.)

4. On a scale of 1 to 4, can you please rate your banking experience with RHB Premier, with 1 = Very Dissatisfied and 4 = Very Satisfied. Please mark on the respective boxes.

Branches (Facilities / Location / Services) 1 2 3 4 N/A Product assortment 1 2 3 4 N/A Services from the Staff/Relationship Manager 1 2 3 4 N/A Access to Shariah compliant wealth management products 1 2 3 4 N/A Easy access to wealth/takaful specialist 1 2 3 4 N/A Takaful products offering 1 2 3 4 N/A Estate Planning products offering 1 2 3 4 N/A Rate of return from the investment 1 2 3 4 N/A Preferential rates and pricing 1 2 3 4 N/A Sufficient information and product offerings 1 2 3 4 N/A Ability to perform wealth transaction through internet/mobile banking 1 2 3 4 N/A Access to wealth performance dashboard to receive regular update on own portfolio performance 1 2 3 4 N/A Access to regular market/wealth outlook updates that impact your wealth portfolio 1 2 3 4 N/A Ease of access to services through Digital platform (Internet or Mobile banking) 1 2 3 4 N/A Products offerings enabling you to contribute to charity, Wakaf & Zakat 1 2 3 4 N/A Rewards & privileges (private event, luxury brand offer, etc.) 1 2 3 4 N/A Overall 1 2 3 4 N/A

5. On a scale of 1 to 4, can you please rate your banking experience with RHB, with 1 = Very Dissatisfied, 4 = Very Satisfied and N/A = Not Applicable. Please mark on the respective boxes.

Branches (Facilities / Location / Services) 1 2 3 4 N/A Product assortment 1 2 3 4 N/A Services from the Staff/Relationship Manager 1 2 3 4 N/A Access to Shariah compliant wealth management products 1 2 3 4 N/A Easy access to wealth/takaful specialist 1 2 3 4 N/A Takaful products offering 1 2 3 4 N/A Estate Planning products offering 1 2 3 4 N/A Rate of return from the investment 1 2 3 4 N/A Preferential rates and pricing 1 2 3 4 N/A Sufficient information and product offerings 1 2 3 4 N/A Ability to perform wealth transaction through internet/mobile banking 1 2 3 4 N/A Access to wealth performance dashboard to receive regular update on own portfolio performance 1 2 3 4 N/A Access to regular market/wealth outlook updates that impact your wealth portfolio 1 2 3 4 N/A Ease of access to services through Digital platform (Internet or Mobile banking) 1 2 3 4 N/A Products offerings enabling you to contribute to charity, Wakaf & Zakat 1 2 3 4 N/A Rewards & privileges (private event, luxury brand offer, etc.) 1 2 3 4 N/A Overall 1 2 3 4 N/A

6. How do you normally search for Banking and Wealth/ investment / insurance / takaful Product information and offerings of the bank of your choice? Please select one. Visit the bank branches to enquire Browse through the bank’s website Call to the bank’s Customer Contact Centre Look out for advertisement in the newspaper, magazine, TV and etc Enquire from Family and Friends None of the above, please specific 7. Do you have any other feedback/suggestions about Islamic wealth management services?

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