RHB Customer Surveys | RHB Malaysia

At RHB, we collaborate with our customers to design and improve our products and services. As such, we regularly invite our customers to provide their feedback via customer surveys.

There may be instances when we send invitations to participate in our surveys via e-mail, WhatsApp or call. To confirm that the survey invitation you received is genuine and from the bank, you may cross-check against the details in the table below.

We would like to assure you that we will never ask and neither should you provide us your banking authentication information, such as PIN, passwords, OTP and secure word. Your feedback will be treated with utmost confidentiality and all information collected will be used for quality, design and improvement purposes only.


Survey Title	How will you receive the survey invitation	When will you receive the survey invitation
RHB Branch Survey	Email: rhb@rhbgroup.com	The next working day after visiting RHB branch
RHB Complaints Resolution Survey	Email: wehearyou@rhbgroup.com	The next working day after your complaint has been resolved
RHB Post Service Request Survey	Email: rhb@rhbgroup.com	Within 5 days after your service request has been fulfilled
RHB Account Opening Survey	Email: rhb@rhbgroup.com	Within 2 days after account opening
RHB Credit Card Application Survey	Email: rhb@rhbgroup.com	Within 2 days after credit card activation
RHB Home/Property Loan/Financing-i Application Survey	Email: rhb@rhbgroup.com	On the 8th of the following month after you accept and sign your Letter of Offer (LO)
RHB SME Relationship Manager Survey 2025	Email: rhb@rhbgroup.com	21 October 2025 – 10 November 2025
RHB Premier Relationship Manager Survey 2025	Email: rhb@rhbgroup.com	21 October 2025 – 10 November 2025
RHB Merchant DNQR Survey	Email: rhb@rhbgroup.com	7 November 2025 – 21 November 2025