RHBI Walk in Customer Feedback Form - ENG

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*Mandatory

1. Please select the branch that has served you: * Customer Relationship Center @ RHB Center Ipoh Johor Bahru Kajang Klang Kota Bharu Kota Kinabalu Kuantan Kuching Melaka Miri Penang Puchong Sandakan Sibu 2. Please provide the name of the staff assisting you 3. On a scale of 0 to 10, how likely are you to recommend RHB Insurance to your family & friends? * 9-10: Will recommend 7-8: May recommend 0-6: Would not recommend 4. Please let us know why you have given the rating in Question 3 and what we could do to improve our rating or maintain a rating of 10 * 5. How would you rate your overall experience with RHB Insurance? * 10 - Extremely Satisfied 9 8 7 6 5 4 3 2 1 - Extremely Dissatisfied

6. How do you evaluate the various aspects of contact with our Customer Service? *

Service rendered by our staff Exceed expectation Meet expectation Below expectation My waiting experience at this Center/ Branch Exceed expectation Meet expectation Below expectation I am warmly welcomed Exceed expectation Meet expectation Below expectation I am introduced to suitable & better insurance solutions Exceed expectation Meet expectation Below expectation My request/ enquiry has been resolved timely & efficiently Exceed expectation Meet expectation Below expectation

7. What product(s) are you currently having with RHB Insurance? *

Motor Personal Accident Medical Home Travel Others:

8. For which products have you made a claim with RHB Insurance before, if any *

Motor Personal Accident Medical Home Travel Others: Not Applicable 9. Please let us know how satisfied are you with the claim experience for product mentioned in Question 8? * 10 - Extremely Satisfied 9 8 7 6 5 4 3 2 1 - Extremely Dissatisfied Not Applicable 10. Please let us know what other products are you interested in? * 11. Please tell us what you liked about your experience with us 12. Please tell us how RHB Insurance can serve you better

13. Customer Information *

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