Survey Questionnaire for Kill Switch and RTP Online Survey

At RHB, we are always finding new ways to improve your banking experience with us. Your opinion matters to us, so do let us know your feedback on the questions below. We know your time is precious, hence, this survey should only take less than 5 minutes to complete.

Lock Account (Kill Switch)

1. Lock Account (also generally known as Kill Switch) is a feature for you to protect your account from fraud or suspicious activities. When you’ve activated the Kill Switch or Lock Account, nobody can log in your account.

If you suspect that your account has been exposed to fraudulent activities, how likely will you use a feature that’ll lock your account immediately?*

DuitNow Request

This part of the survey is for those who have submitted a DuitNow Request on RHB before. With DuitNow Request, you can request money from anyone via their DuitNow ID such as Mobile Number or Account Number, receive payment request or forward the request to others to pay on behalf.

Thank you for your time and feedback. We value all your feedback and suggestions.