Frequently Asked Questions

Foreign Telegraphic Transfer (FTT)

What is the operation hours for this service?

Foreign Telegraphic Transfer transactions will be processed from 9.30am 4.30pm during Federal Territory working days.

Transactions submitted after 4.30pm until 9.29am on Federal Territory working days, public holidays and during weekend will only be processed by next working day.

What is the daily transaction limit?

Daily transaction limit for FTT is RM 20,000 equivalent via RHB Now Internet Banking. You are advised to ensure the minimum limit for FTT to be remitted overseas must be at least RM100.00 equivalent. This is to cater for the beneficiary bank charges (if any).

Can I cancel my FTT transaction?

Cancellation is based on best effort basis. If transaction has been processed, then cancellation is not allowed.

Are commission & cable charges refundable if FTT has been cancelled?

Commission and cable charges are not refundable.

My beneficiary overseas has not received fund that I have remitted via FTT online. What should I do?

Please contact our Customer Care Centre at 03-92068118 for assistance.

Is OTP required for this service?

Yes, One Time Password (OTP) is required to be entered when submitting FTT transaction online.

What is the rates that RHB Bank use for FTT transactions?

Rates used for FTT transactions are Bank Sell TT rate.

Why refunded amount is lesser than the amount transacted?

The amount refunded is lesser than the amount transacted because the rates used for FTT refund are Bank Buy TT.

Can I use MCA account to perform FTT?

No. You can only use your Savings or Current account to perform FTT.

What is IBAN Acc?

IBAN stands for International Bank Account Number. It is a number of the customer bank account as per international numbering standards for accounts which are mainly used in European countries such as Austria, Belgium, Bulgaria, Cyprus, Denmark, Finland, France, Germany, Ireland, Italy, Norway, United Kingdom and etc. If you wish to perform Foreign Telegraphic Transfer to any of the European countries via RHB Now Internet Banking, please enter your beneficiary IBAN account number at IBAN Account / NORMAL Account field at Foreign Telegraphic Transfer online page.

What is NORMAL Acc?

NORMAL account is a beneficiary account number which customer needs to key in at IBAN Acc / NORMAL Acc field of Foreign Telegraphic Transfer online page.

What information needs to be entered in IBAN Account / NORMAL Account field?

Please enter beneficiary IBAN account number if you were to perform Foreign Telegraphic Transfer to European countries. If you were to perform to other countries, kindly enter your beneficiary account number at IBAN Acc / NORMAL Acc field accordingly.

What is SWIFT Code?

SWIFT code is a unique identification code of a particular bank. All banks in the world have their own Swift Code. This code is mainly used when transferring money between banks, particularly for Foreign Telegraphic Transfer or international wire transfers.

What happens if I have provided a wrong Swift code?

Your Foreign Telegraphic Transfer will not be able to process successfully. Thus, you are advised to make sure that Swift code entered is correct by confirming the code with your beneficiary or beneficiary bank before submitting Foreign Telegraphic Transfer via RHB Now Internet Banking. This is crucial to avoid any rejection when the Bank processes Foreign Telegraphic Transfer online.