RHB Fraud Awareness Survey

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RHB Fraud Awareness Survey

RHB Customer? Yes No Account Type Conventional Islamic RHB Premier Customer? Yes No Gender Male Female Age Generation Z (9-24) Millennials (25-40) Generation X (41-56) Baby Boomers (57-75) Race Chinese Malay Indian Others Which State are you from? Email Address (mandatory)

[Currently, you are at 1/8]

How often should you check your savings, current account and credit card accounts to ensure there are no unauthorized transactions? Daily Up to 3 times a week Once a month No specific frequency, only when performing transactions

[Currently, you are at 2/8]

How do you create your PIN/password for your debit/credit/ personal banking accounts? A set of repeated numbers so I can easily remember them. A unique password, which has upper, lower case letters, numbers, and special characters. PIN should not be aligned to my DOB, NRIC, etc.

[Currently, you are at 3/8]

You received a call from an unknown person claiming to be from the authorities and requested for your personal banking credentials, what do you do? Contact the relevant authority for clarification. Hang up the call immediately. As they are from the authorities, it’s okay for me to share the requested information with the caller.

[Currently, you are at 4/8]

You received a message on WhatsApp, SMS, or email informing that you have won a huge amount of money. You are requested to click the link to claim your prize. What should you do? Click the link and find out what is required to claim the cash. Contact the entity/organization which claim to have offered the prize. Ignore the message.

[Currently, you are at 5/8]

For ease on remembering your PIN number, it is recommended that you write it on the reverse side of the card. Is this statement TRUE or FALSE? True False

[Currently, you are at 6/8]

You want to adopt a best practice to avoid fraudulent usage of your credit/debit card when performing a transaction, what should you do? Disclose your card information on social media platforms, chats, and unsecured payment sites. Witness your transaction/s when performing at outlet/s and exercise care when performing online transactions ONLY via secure payment method (i.e. 3D Secure).

[Currently, you are at 7/8]

You have received your monthly Saving, Current Account or Cards statement, after reviewing them, what do you do? I shred them. I throw them in the dustbin/sell them to the old newspaper vendor I file it/I only received statements electronically.

[Currently, you are at 8/8]

What is recommended to be performed upon completion of your transaction/s via RHB Online/Mobile banking? Ensure you are logged out after performing your transaction/s and ensure to clear your browsing history and cache. No need to logout as I am logged in my phone which is safe and RHB Online will be timed out after a few minutes How would you rate this survey? Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied How would you rate RHB’s Fraud Awareness content sharing (e.g ATM, LCD, Digital Standee, Facebook, Instagram, Webpage, Risk Assessment & Quizzes) Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied

Thank you for taking the time to respond to this survey. For more information, please visit our RHB Fraud Awareness page at https://www.rhbgroup.com/others/fraud-awareness/index.html

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