Frequently asked questions

Need answers to frequently asked questions (FAQ)? We’ve got you covered.

Credit Application

Identity theft occurs when someone uses your personal identifiable information to commit fraudulent acts such as:

  • Withdrawing money from your bank account
  • Opening new credit cards
  • Applying for loans or even securing employment


What are the most common signs of identity theft:

  • Unauthorised withdrawals from your bank account.
  • Suspicious charges on your accounts.
  • New accounts or loans you did not apply.
If you suspect that your identity has been compromised, please call RHB Customer Contact Centre at 03‑9206‑8118 or email to immediately.
DISPOSE your old credit card statements, receipts, etc., to prevent scammers from obtaining your information and creating accounts in your name.
  • BE CAREFUL when sharing your personal information online. Just because a website is asking for your information, it does not mean it is necessary to provide it to them.
  • STAY ALERT when clicking on links and opening email attachments. Do not open the link or attachment if it is from someone you do not know.
  • USE SECURE WI-FI when shopping or doing banking online to make sure you are using a secured wireless connection.
  • PERMANENTLY DELETE ALL FILES. Moving your files into the recycle bin is still not safe. The files still reside in your device and are easily accessible by identity thieves. Use a security software that includes a digital shredder to ensure those files are completely wiped off your devices.
  • INSTALL SECURITY SOFTWARE to ensure all your personal devices have the necessary comprehensive security to protect you from threats.