Frequently asked questions

Need answers to frequently asked questions (FAQ)? We’ve got you covered.

Credit Cards
Credit card fraud happens in several different ways.
Commonly with your card information being compromised in a data breach or your physical card being stolen.
If you suspect that you are a victim of a scam, please call RHB Customer Contact Centre at 03-9206-8118 or email to immediately.
No, the card will be permanently blocked.
Your new replacement card will be delivered to your registered address on record, tentatively within 7-8 working days of the dispute being filed.
For cases determined as fraudulent, should there be a need for investigations to extend beyond 14 days; Provisional credit will be provided to the customer.
  • ALWAYS CHECK your monthly account statement and immediately report any transactions that you have not performed.
  • NEVER DISCLOSE your card number over the phone or online unless you are dealing with a company that you trust.
  • Keep your card with you or at a safe place known only to you, at all times.