Security Tips

Anyone can fall for a scam. It is not a reflection of your intelligence but if you educate yourself to recognise what to look out for, you’ll be less likely to fall for the traps. Read from our handy tips below to learn the actions you can take to protect yourself and others.

Dos and Don’ts to prevent you from becoming a victim ​

Dos and Don’ts

For your personal banking credentials, always use a strong password. Use 8-16 alphanumeric characters.
Do not use easily identifiable number sequences. For example, NRIC, date of birth or vehicle number as a PIN for ATM or credit cards, or as an online banking password.
To complete your transaction, always check your OTP messages and do not share the OTP with any third parties.
Do not respond to requests for OTP passwords through phone, SMS, or social media channels.
Always key in the bank's URL or check to see if it is a genuine site with “padlock” icon.
Do not download any links or APK files to your laptop and mobile.
Notify the bank in advance to update your latest contact details. e.g. corresponding address, mobile number and email address.
Do not submit your loan/financing documents to loan/financing syndicates/third parties who guarantee approval in exchange for a fee.
Monitor your online banking transaction history and credit card statement regularly for suspicious transactions and immediately report to your bank if there is an unauthorised transaction.
Do not send your personal and card information over any communication mediums e.g. emails, SMSs, WhatsApp etc.

How you can avoid being a victim

Steps to take

Always check your secret words ​

After entering your username, be sure that the Secret Word displayed on the screen is yours.

secret words

Reconfirm transaction via One Time Password (OTP)

Make sure the Security Code displayed on your Confirmation Page matches the Security Code sent via SMS before entering your OTP.

reconfirm transaction

Make sure the website address is secure

The URL must begin with a https://, and your browser must show an icon of a closed padlock.

website secure

Create a strong password

Avoid using common words or phrases, and never create a password that contains details from your name, initials, or date of birth.

strong password

Always locked out when you are done​

This will lessen your chance of falling prey to session hijacking and cross-site scripting exploits.

always locked out

Review your bank statement regularly

By monitoring your saving/credit card statement you can keep track of any discrepancy that may occur.

bank statement

Contact Us

Contact Us immediately if you believe your banking information is compromised or there has been an unauthorised transaction on your account.

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