RHB Customer Advocacy is an independent team within the RHB Banking Group dedicated to supporting customers with their feedback and concerns. We remain committed to supporting you every step of the way.
You may reach us through the following channels:
📞 Call us at +60392068118
Available 24 hours
📞 Call us at +60323026200
Operating Hours:
Mon–Thu: 8:45 a.m. – 5:45 p.m.
Fri: 8:45 a.m. – 4:45 p.m.
📧 Email us:
customer.advocacy@rhbgroup.com
Customer Advocacy, Group Customer Experience
wan.rozilah@rhbgroup.com
Che Wan Rozilah Bt Che Wan Chik
Lead, CX Complaint Resolution & Winback
fazlina.ikmal@rhbgroup.com
Fazlina Ikmal binti Fadzil
Senior Manager, Customer Advocacy
asnida.abdul.razak@rhbgroup.com
Asnida Bt. Abdul Razak
Head, CX Advocacy & Complaint Resolution
rajini.nadarajan@rhbgroup.com
Ragini Nadarajan
Head, Group Customer Experience
📬 Mail:
Customer Advocacy, Group Customer Experience
Level 2, Tower 2 RHB Bank Berhad, Kuala Lumpur
Please click here to learn more about our resolution journey and the available options to ensure a fair outcome.
BNMLINK has been set up as a complaint resolution arm of BNM. If you are not satisfied with the response we provide, you may refer to BNMLINK for redress of your complaint.
Call: 1-300-88-5465 (1-300-88-LINK)
Call Overseas: 603-2174 1717
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday – Friday except public holiday)
Website: bnm.gov.my/BNMLINK
Mail: Bank Negara Malaysia, P.O. Box 10922, 50929 Kuala Lumpur
FMOS is an alternative complaint/ dispute resolution body to review financial claims or disputes if you are not satisfied with the resolution provided by us.
Call: 03-2272 2811
FMOS Complaint Portal: https://complaint.fmos.org.my/index.php
Website: https://www.fmos.org.my
Mail: Financial Markets Ombudsman Service (FMOS) (Formerly known as Ombudsman for Financial Services) Level 14, Main Block, Menara Takaful Malaysia, No. 4, Jalan Sultan Sulaiman, 50000, Kuala Lumpur
PIDM Membership Representation
