RHB Customer Advocacy is an independent unit set up within the Bank to assist in facilitating complaints resolution/management between customers and the relevant departments in the Bank.
You may contact our Head of Customer Advocacy at below contact.
Call us: 603-9206 8090
*Operating Hours: 8:45 a.m. - 5.45 p.m. (Monday – Thursday), 8:45 a.m. - 4.45 p.m. (Friday)
Email: customer.advocacy@rhbgroup.com
Mail: Customer Advocacy, Group Customer Experience, RHB Bank Berhad, Level 2, Tower 2, Jalan Tun Razak, 50400 Kuala Lumpur
BNMLINK has been set up as a complaint resolution arm of BNM. If you are not satisfied with the response we provide, you may refer to BNMLINK for redress of your complaint.
Call: 1-300-88-5465 (1-300-88-LINK)
Call Overseas: 603-2174 1717
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday – Friday except public holiday)
Website: https://telelink.bnm.gov.my/
Mail: Bank Negara Malaysia, P.O. Box 10922, 50929 Kuala Lumpur
FMOS is an alternative complaint/ dispute resolution body to review financial claims or disputes if you are not satisfied with the resolution provided by us.
Call: 03-2272 2811
Email: comms@fmos.org.my
Website: https://www.fmos.org.my
Mail: Financial Markets Ombudsman Service (FMOS) (Formerly known as Ombudsman for Financial Services) Level 14, Main Block, Menara Takaful Malaysia, No. 4, Jalan Sultan Sulaiman, 50000, Kuala Lumpur
PIDM Membership Representation
