Banking Methods | Personal Banking

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Customer Contact Centre

Our customer service team is your first point of contact for raising complaints or providing feedback. Talk to our staff at your nearest RHB branch or call our Customer Contact Centre directly. We will do our best to help resolve any issue you may have.

Phone: 03-9206 8118

Email: customer.service@rhbgroup.com

Please include the following details:
1) MyKad Identification Number/Passport Number
2) RHB Account Number
3) Contact Number

Response via email is within 3 working days from date of inquiry submission if the issue is not complex.

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Alternative ways to contact us

If you’d like to address your issue more directly, just select from the list below and
we’ll provide you the corresponding details.

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RHB Customer Advocacy is an independent unit set up within the Bank to assist in facilitating complaints resolution/management between customers and the relevant departments in the Bank.

You may contact our Head of Customer Advocacy at below contact.

Call us: +603-9206 8090
*Operating Hours: 8:45 a.m. - 5.45 p.m. (Monday – Thursday), 8:45 a.m. - 4.45 p.m. (Friday)

Email: customer.advocacy@rhbgroup.com

Mail: Customer Advocacy, Group Customer Experience, RHB Bank Berhad, Level 2, Tower 2, Jalan Tun Razak, 50400 Kuala Lumpur

BNMLINK has been set up as a complaint resolution arm of BNM. If you are not satisfied with the response we provide, you may refer to BNMLINK for redress of your complaint.

Call: 1-300-88-5465 (1-300-88-LINK)

Call Overseas: +603-2174-1717

Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday – Friday except public holiday)

Website: https://telelink.bnm.gov.my/

Mail: Bank Negara Malaysia,Peti Surat 10922, 50929 Kuala Lumpur

OFS is an alternative complaint/ dispute resolution body to review financial claims or disputes if you are not satisfied with the resolution provided by us.

Call: 03-2272 2811

Email: enquiry@ofs.org.my

Website: http://www.ofs.org.my

Fax: 03-2272 1577

Mail: Ombudsman for Financial Services (Formerly known as Financial Mediation Bureau) Level 14, Main Block, Menara Takaful Malaysia, No. 4, Jalan Sultan Sulaiman, 50000, Kuala Lumpur

SIDREC is an independent one-stop dispute resolution service established by the Securities Commission Malaysia to handle disputes related to capital market products or services.

Call: 03-2174 1515

Email: info@sidrec.com.my

Website: https://sidrec.com.my/

Fax: +603-2282 3855

Mail: Unit A-9-1, Level 9, Tower A, Menara UOA Bangsar, No. 5, Jalan Bangsar Utama 1, 59000 Kuala Lumpur

Contact details

Phone: 1300-220-007*

Whatsapp: 012-6031978*

Email: rhbi.general@rhbgroup.com

*Monday to Thursday (8:45a.m. – 5:45p.m.) and Friday (8:45a.m. – 4:45p.m.).

Head office

Office	Contact Details
RHB Insurance Berhad	Address: Level 12, West Wing, The Icon, No. 1, Jalan 1/68F, Jalan Tun Razak, 55000 Kuala Lumpur Tel: +603-2180 3000 Fax:+603-9281 2729
Customer Relationship Centre (Head Office)	Address: Level 12B, West Wing, The Icon, No. 1, Jalan 1/68F, Jalan Tun Razak, 55000 Kuala Lumpur
Customer Relationship Centre (RHB Centre)	Address: Level 1, Tower Three, RHB Centre, Jalan Tun Razak, 50400 Kuala Lumpur
RHB Auto Assis	(Emergency Motor Assistance) Tel: 1300-880-881 (24 hours daily)

Branch office

Office	Contact Details
Penang Branch Office	Address: 2nd Floor, RHB Bank, 44, Lebuh Pantai, 10300 Penang Tel: +604 - 261 0115/5639 ; 262 5649/1206 Fax:+604 - 261 6310
Ipoh Branch Office	Address: 37, Jalan Medan Ipoh 5, Bandar Baru Medan Ipoh, 31400 Ipoh, Perak Tel: +605 - 546 3123/ 546 2021 Fax:+605 - 546 1303
Kajang Branch Office	Address: No.25, 2nd Floor, Jalan Raja Harun, Taman Hijau, 43000 Kajang, Selangor Darul Ehsan Tel: +603 - 8737 6067 Fax:+603 - 8737 9348
Klang Branch Office	Address: 2nd Floor, Unit A6, No 22A, Jalan Tiara 2A/ KU1, Pusat Perniagaan BBK, Bandar Baru Klang, 41150 Klang, Selangor Darul Ehsan Tel: +603 - 3342 0026 Fax:+603 - 3342 1026
Melaka Branch Office	Address: No 339, Jalan Melaka Raya 3, Taman Melaka Raya, 75000 Melaka Tel: +606 - 282 9978 ;283 9460 / 9118 Fax:+606 - 282 0516
Johor Bahru Branch Office	Address: 31, 33, 35 & 37 Jalan Permas 10/2, Bandar Baru Permas Jaya, 81750 Johor Bahru, Johor Tel: +607 - 381 3170 Fax:+607 - 381 3199
Kota Bahru Branch Office	Address: No. 782-786, 2nd Floor, Jalan Tok Hakim, 15200, Kota Bharu, Kelantan Tel: +609 - 746 1611 Fax:+609 - 746 161
Kuantan Branch Office	Address: No. 2, 4 & 6 (Malay Town), 1stFloor, Jalan Putra Square 1, Putra Square, 25200 Kuantan, Pahang Tel: +609 - 505 7048 Fax:+609 - 505 7046
Kota Kinabalu Branch Office	Address: Lot No. C-02-06, 2nd Floor, Block C, Warisan Square, Jalan Tun Fuad Stephens, 88000 Kota Kinabalu, Sabah Tel: +6088 - 528 769 Fax:+6088 - 528 770
Kuching Branch Office	Address: Lot 7419, 1st & 2nd Floor, No. 11, Jalan Simpang Tiga, P O Box 1961, 93350 Kuching, Sarawak Tel: +6082 - 236 643 / 234 643 / 235 643 Fax:+6082 - 230 643
Sibu Branch Office	Address: No. 27-29, 1st Floor, Jalan Tuanku Osman, 96000 Sibu, Sarawak Tel: +6084 - 331 660 / 331 876 Fax:+6084 - 331 873
Sandakan Branch Office	Address: 1st Floor Block 7, Lot 64,65 & 66, Phase 1, Prima Square, Mile 4, Jalan Utara, 90000 Sandakan, Sabah Tel: +6089 - 235 893/ 898 Fax:+6089 - 275 882
Miri Branch Office	Address: Lot 362, Block 9, 2nd Floor, Jalan Nakhota Gampar, 98000 Miri, Sarawak Tel: +6085 - 431 160 / 411 661 Fax:+6085 - 422 031
Puchong Branch Office	Address: No. 20-2, 20-3, 22-3, JalanPuteri ½, Bandar Puteri, 47100 Puchong, Selangor Tel: +603 –8060 2622 / 8060 3822 Fax:+603 –8060 3288

Contact details

Email: investor.relations@rhbgroup.com

Contact details

Malaysia
Address: RHB Asset Management Sdn Bhd, Level 8, Tower 2 & 3, RHB Centre,
Jalan Tun Razak 50400 Kuala Lumpur

General Line: 03-9205 8000

Email: rhbam@rhbgroup.com

Singapore Address: RHB Asset Management Pte Ltd, 10 Collyer Quay,
#09-08 Ocean Financial Centre, Singapore, 049315

General Line: +(65) 6323 2508

Email: rhbam.sg@rhbgroup.com

Hong Kong Address: RHB Asset Management Ltd. 12/F. World-Wide House,
19 Des Voeux Road Central, Hong Kong

General Line: +(852) 2525 1118

Email: rhbam.hk@rhbgroup.com

Indonesia Address: PT RHB Asset Management, 19F, Wisma Mulia Building, Jalan Jenderal Gatot
Subroto, Jakarta, Indonesia, 12710

General Line: +(6221) 2783 0889

Email: rhbam.id@rhbgroup.com

Contact details

Principal Office Address: RHB Trustees Berhad, Level 11, Tower 3, RHB Centre, Jalan Tun Razak ,
50400 Kuala Lumpur, Malaysia

Tel: (+603) 9280 5933

Email: rhbtrustees@rhbgroup.com

Penang Branch Address: 64-D, Tingkat 3, Lebuh Bishop, 10200 Pulau Pinang

Tel: (+604) 261 7017

Ipoh Branch Address: 7A (First Floor), Persiaran Greentown 9, Pusat Perdagangan Greentown,
30450 Ipoh, Perak

Tel: (+605) 249 6946

Johor Bahru Address: Level 2, 21 & 23 Jalan Molek 1/30, Taman Molek, 81100 Johor Bahru, Johor

Tel: (+607) 358 1335

Further information Securities Commision of Malaysia:
https://www.sc.com.my/

Association of Trust Companies Malaysia:
https://www.atcm.com.my/

Bank Negara Malaysia:
http://www.bnm.gov.my/

Companies Commission of Malaysia:
http://www.ssm.com.my/

Securities Industry Dispute Resolution Centre:
https://sidrec.com.my/

Bursa Malaysia:
https://www.bursamalaysia.com/market/

Contact details

EMail: bnmempscreening@rhbgroup.com