RHB

You are required to have a PIN-enabled card and 6-digit PIN to perform a transaction at all petrol self-service kiosks that supports PIN.

You may be prompted to enter a PIN when you insert your PIN-enabled debit card into these terminals.

To perform a transaction at these terminals, you are required to:

If you do not have your PIN, please proceed to the indoor cashier of the petrol station to make your payment.

If you do not have a PIN-enabled card or have yet to activate your 6-digit PIN, kindly contact 03-9206 8118 for assistance.

Dear Valued Customer,

Kindly beware of bogus SMS, EMAIL or CALLS from phone numbers that are exactly or very similar to the Bank’s contact number, claiming to be from BNM/RHB or any other establishment pertaining to payment/transactions with your credit or ATM cards/account or request to renew/reactivate your online account. DO NOT respond/click on the attachment or any link or reveal your personal and financial security information.

Thank you,

RHB Now Internet and Mobile Banking

Annual Customer Survey

At RHB Banking Group, we believe in providing our valued customers with quality products and services. As our distinguished customer, your relationship with us is of great importance and we value your continuous support.

As part of our ongoing initiative to improve our products and services, we have appointed The Nielsen Company (Malaysia) Sdn Bhd, an independent market research company to obtain your valuable feedback in a Customer Survey. The survey will be conducted from February to March 2017.

Kindly be informed that you may receive a call from the research company inviting you to participate in a telephone interview between 9.00 am and 5.00 pm, Monday to Friday, excluding public holidays. The interview is expected to last not more than 25 minutes. Rest assured, your feedback will be treated with utmost confidentiality. However, if you do not wish to participate in this survey, you may inform the research company personnel when you receive the call, but we sincerely hope that you will participate as your view and feedback is valuable to us.

We wish to thank you in advance for your time as well as your valuable feedback and cooperation in making this survey a success. Should you have any enquiries about this survey, please email us at customer.service@rhbgroup.com

Dear Valued Customer

Re: Bank Negara Malaysia (“BNM”) Supplementary Notice on Foreign Exchange Administration Rules (“Supplementary Notice on FEA Rules”)

As you are aware, the Supplementary Notice on FEA Rules issued by BNM has introduced new measures (effective 5 December 2016) to promote the development of the Malaysian Financial Market. To facilitate the new measures introduced we would like to highlight to you the following:-

1. The existing Foreign Currency Account I (“FCA I”) and Foreign Currency Account II (“FCA II”), have been replaced with the Trade Foreign Currency Account (“Trade FCA”) and Investment Foreign Currency Account (“Investment FCA”), respectively. Accordingly, starting 5 December 2016, RHB will be re-classifying the Multi Currency Accounts (“MCA”) as follows:-
   
   
   • For Individuals, the MCA-Individual Account (INDA) and MCA-Educational and Employment Account (EDEA) will be re-classified as Investment MCA (Investment FCA under BNM new measures).
   • For Entities, the MCA-Export Proceeds (EXPA) will be re-classified as Trade MCA (Trade FCA under BNM measures), while, MCA-Non-Export Proceeds (NEPA) will be re-classified as Investment MCA (Investment FCA under BNM new measures).
   
   
2. Under the Supplementary Notice on FEA Rules, a resident exporter is allowed to retain up to 25% of export proceeds in foreign currency while a minimum of 75% of the export proceeds must be converted into Ringgit. For this purpose, RHB shall proceed to convert 75% of the foreign currency export proceeds received in your Trade MCA into Ringgit using the published rates or contracted rates, if RHB does not receive any conversion request from the resident exporter client:
   
   
   1. by 4.00 p.m. the same business day for foreign currency proceeds received before 12.00 p.m.;
   2. by 4.00 p.m. the next business day for foreign currency proceeds received from 12.00 p.m. onwards; or
   3. the next business day for foreign currency proceeds received on a public holiday.

As any incoming funds deposited into the Trade MCA will be deemed as export proceeds, it is advisable for affected customers to open an Investment MCA for all other purposes of foreign currency, excluding trade.

3. The remaining 25% of the Foreign Currency export proceeds can be retained in the Trade MCA for purposes of loan repayments / financing payments or import payments or for transfer to Investment MCA, subject to conditions. Customers may request to simultaneously reconvert foreign currency proceeds at the same rate on the same day for purposes of loan repayments / financing payments, import payments and permitted payment in foreign currency between residents of Malaysia up to 31 March 2017.


4. Customers who wish to retain more than 25% of their foreign currency export proceeds in the Trade MCA for import obligations or loan repayments / financing payments or exceed the limit for transfer to Investment MCA, must obtain BNM’s prior written approval.


5. Please note that customers who wish to place the Ringgit from the conversion of the 75% foreign currency export proceeds into the Money Market Term Deposit – Special Deposit Facility (MMTD - SDF) account / Commodity Murabahah Money Market Deposit-i – Special Deposit Facility (CMMMD-i – SDF) account will enjoy a deposit rate of 3.25% p.a., based on the end of day balances in the MMTD-SDF / CMMMD-i – SDF. Please refer to your Relationship Manager for further details in relation to the said MMTD-SDF / CMMMD-i – SDF account.


6. Resident entities and individuals with Ringgit borrowings can invest in foreign currency assets onshore and offshore from Ringgit conversion subject to a limit of RM 50 million and RM 1 million in aggregate per calendar year respectively. Resident entities and individuals without Ringgit borrowings will continue to enjoy the flexibility of investing in foreign currency investment from Ringgit conversion both onshore and offshore up to any amount.

The above measures only apply to residents of Malaysia. In this regard, in the event of any change in your residential status, please notify us immediately.

For more information on the above measures, kindly refer to this link at BNM’s website:
Supplementary Notice on Foreign Exchange Administration Rules – Measures to Promote the Development of Malaysian Financial Market

Should you require further clarification, please do not hesitate to contact our respective branches or Relationship Managers and we will be more than happy to assist you.