It's a 12-hour security measure to safeguard your account from unauthorised access and potential fraud. During this period, you'll be restricted from performing certain banking activities.
The cooling-off period applies as soon as you link your device for the first time. You'll have to serve the cooling-off period again, if you switch to a new device.
It lasts for 12 hours and during this period, you won't be able to log in to your RHB Online Banking account using the device you're linking to your user ID.
Yes, you can still access banking services such as visiting a branch, using the ATM, or contacting us for assistance.
However, certain account activities that require logging in, such as online banking or mobile banking, will be restricted.
No, you can't as it's a mandatory security measure to safeguard your banking transactions.
Contact Customer Contact Centre at +603-9206 8118 for assistance.
No, it won't.
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