All the tender exercise will be conducted online. Only successful online registered suppliers will be invited to undergo the selection process.
Upon registration, your business information will be made available to RHB Banking Group to understand the nature and scope of the goods/services you can offer and to evaluate the suitability of your company based on your company capabilities.
RHB Banking Group disclaims any liability for incomplete and/or late registration.
If you are interested in participating in the said tender, please perfom the online self registration process as stated in the Supplier Registration Steps via the RHB e-Procurement portal https://rhbgroup.com/group-procurement before the deadline as stated below. Applicants are advised to read and prepare all the information required as stated in the Online Supplier Registration Checklist prior to the online registration.
Please be reminded that re-registration is not required should you have completed the Supplier Registration Steps in RHB e-Procurement portal previously. However, please ensure that your company profile in the system is up-to-date and email your interest to participate in the said tender to rhbprocurement@rhbgroup.com (kindly indicate the relevant tender titled in your email).
| No |
Tender/ Request for proposal/ Request for information |
Deadline for online self-registration |
| 1 |
Appointment of Service Providers for Statement Printing, Mailing & Electronic Presentment for RHB Group for year 2019 to 2022
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Proven track records of 5 years’ experience with at least 3 financial institutions
- Mandatory requirements:
| No |
Requirement |
| 1 |
Minimum 5 years of operation |
| 2 |
Experience in Electronic Presentment services (e-pull & e-push) for at least 3 years |
| 3 |
Possess a valid registered printing license |
| 4 |
Possess valid and adequate insurance coverage, related to outsourcing activities |
| 5 |
Maintain high level of statement processing integrity |
| 6 |
Ensure adequacy of BCP/DRP readiness, business processes, systems, security practices & control. |
| 7 |
Compliance to BNM Outsourcing/ BCP requirement/ guideline
|
| 8 |
Adequacy of resources and ability to perform for multiple entities
|
| 9 |
Able to allow for flexibility to customise statement/notices printing service/ e-statement to fit RHB needs
|
High Level Scope:
- To perform statement, e-statement and notices printing for the Group
- Printing scheduled daily/ monthly/ yearly statement, notices, letters and other ad-hoc requests as and when required by RHB
- Professionalism in servicing and being responsive to urgent query & provide timely problem solution
*Detailed scope will be shared during pre-qualification exercise
|
12th March 2019
|
| 2 |
Appointment of General Courier, Despatch & Drop mail Services for RHB Banking Group for period from 2019 to 2022
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Past experience with at least 2 financial institutions
- Mandatory requirements:
| No |
Requirement |
| 1 |
Vendor must have a minimum 3 years of experience in serving Financial Institution. |
| 2 |
Staff employed under vendor must be trained to be able to perform work as stipulated in the scope of work prepared by RHB. |
| 3 |
Vendor must conduct mandatory screening and background check on every staff employed under the company:
- Medical records - to medically certify staff is healthy,
- Criminal records - to be checked against Kementerian Dalam Negeri (KDN), and
- To cross check with Immigration Department’s record and Jabatan Pendaftaran’s record, etc.
|
| 4 |
Mandatory requirement for Vendor to have automated tracking system. |
| 5 |
Vendor must implement minimum wage ruling as instructed by Government for staff employed under the company. |
| 6 |
Vendor must clarify on the capability of handling and delivering special item such as Cold, Fresh, Fragile and / or Hot item |
High Level Scope:
- Able to provide general courier, despatch & drop mail services nationwide.
- Geographical coverage: Must at least have strong presence or network at 1 particular state, ie. whole Perak, whole Johor, whole Kelantan, etc.
- Manage a strong network of manpower management team to serve our branches nationwide or by state (please indicate the state that your company will be able to serve).
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by Group Administration team in HQ or from branches.
*Detailed scope will be shared during pre-qualification exercise
|
28 February 2019 |
| 3 |
Appointment of Office Cleaning Services for RHB Bank Branches & Sales Centres Nationwide for year 2019 to 2020
Please proceed to perform supplier self-registration if the following requirements are met:
- Preferably with past experience with at least 2 financial institutions
- Preferably with minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
| 1 |
Vendor must have a minimum 3 years of experience in serving Financial Institution. An added advantage for those who have experiences in servicing operating banking hall. |
| 2 |
Worker/cleaner employed under vendor must be trained to be able to perform work as stipulated in the scope of work prepared by RHB. |
| 3 |
Worker/cleaner employed under vendor must have valid Malaysian working permit (applicable for foreign workers only) |
| 4 |
Vendor must conduct mandatory screening and background check on every worker/cleaner employed under the company :
- Medical records - to medically certified worker/cleaner is healthy,
- Criminal records - to be checked against Kementerian Dalam Negeri (KDN), and
- To cross check with Immigration Department’s record and Jabatan Pendaftaran’s record, etc.
|
| 5 |
Worker/cleaner employed under vendor must be able to communicate verbally in Bahasa Melayu or English. |
| 6 |
Cleaner provided by vendor at RHB branches and Sales Centres must be female, aged from 20 years to 50 years old and physically able to perform cleaning duties. |
| 7 |
Vendor must have back up cleaner or mobile team to ensure cleaning service operations are not interrupted when main cleaner is absent. |
| 8 |
Supervisor employed under vendor to monitor the worker/cleaner must conduct a mandatory visit to branch on every month to check the worker/cleaner’s performance. A monthly report must be submitted to Group Administration team in HQ. |
| 9 |
Chemical or detergent supplied for worker/cleaner by vendor must be environmental friendly and comply with Department of Occupational Safety & Health (DOSH) regulations. |
| 10 |
Cleaning equipment must be provided by vendor for each individual branches. Broom, mop, dustpan, cloth, scrubber & toilet brush are to be changed every 6 months. |
| 11 |
Vendor must implement minimum wage ruling as instructed by Government for worker/cleaner employed under the company. |
High Level Scope:
- Geographical coverage: Must at least have strong presence or network at 1 particular state, ie. whole Perak, whole Johor, whole Kelantan, etc.
- Manage a strong network of manpower management team to serve our branches nationwide or by state (please indicate the state that your company will be able to serve).
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by Group Administration team in HQ or from branches.
*Detailed scope will be shared during pre-qualification exercise
|
15 October 2018 |
| 4 |
Appointment of ID & QS consultant for year 2018- 2019
Please proceed to perform supplier self-registration if the following requirements are met:
- Preferably to have minimum company paid up capital and shareholder fund of RM 200,000.00
- Preferably to have past experience with financial institutions
- Preferably with minimum 3 years of operation
- Mandatory requirement(s):
| No |
Requirement |
| 1 |
For ID Consultant, to have Board of Architects Malaysia (BAM) or Malaysia Institute of Interior Designers (MIID) certification.
For QS consultant, to have Board of Quantity Surveyor Malaysia (BQSM) certification |
High Level Scope:
1. The scope of consulting services include architecture, interior design, mechanical & electrical engineering, structural engineering, quantity survey, documentation of pre and post tender, contract administration, supervision, and final account for bank and office renovation fit-out works for RHB Banking Group.
*Detailed scope will be shared during pre-qualification exercise
|
13 August 2018 |
| 5 |
Appointment of Tour Operator for Group Retail Annual Sales Convention 2018 to Munich & Shanghai
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Past experience with at least 2 financial institutions
- Minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
| 1 |
Return international air ticket including airport taxes and fuel surcharge (full service airline). Inclusive of travel insurance/flight insurance to be taken from RHB Insurance |
| 2 |
Hotel Accommodation (4* & 5* rating) with full board meals arrangement to be halal (or pork free)
|
| 3 |
Professional Tour Guide, Tour Manager and reliable coach service is a must with the ability to converse in English and BM (multilingual) |
| 4 |
Tour Guide, Tour Manager and coach services to include tipping cost, operator management fee or advance fee (if any) and any other ground agent handling fee. Transfers, excursions, including general admissions fees.
|
| 5 |
Travel Kit (Itinerary booklet, luggage tags, travel bag, group photo book) Token/welcome gifts/souvenirs for the delegates. Corporate Image banners for group photograph session |
| 6 |
Group 1 (Munich) and Group 2 (Shanghai) convention are NOT to be organized concurrently/simultaneously |
High Level Scope:
- Travel period: Jan- Feb 2019
- The quotation must consist of detailed breakdown in costing.
- Tour operator to assist delegates should they request for deviation/extension stays. To also conduct inspection to finalize the hotels, restaurants and itinerary of the trip. For hotels, the requirement for private functions for delegates recognition (certificate of achievement). To coordinate local flight transfer and hotel accommodation for outstation delegates, to and fro from their origin states to airport. Preferred Travel Period to be completed within the specified period itself for the groups.
- For unavoidable incident where certain delegates requested for halal menu (which is inclusive in the tour package) appointed tour operator to manage the situation diligently. Segregation of delegates with such preferences needed during B/L/D. Preference is to avoid such occurrence).
- Tour to adopt the fixed itinerary provided inclusive of all entrance fees i.e. to amusement park, places of interest, boat ride etc. The indicated cost per ticket per pax shall include all fees i.e. taxes, visa fees (if any) and should the proposal exceed the budget indicated, the tour operator (that exceed) shall not be considered
*Detailed scope will be shared during pre-qualification exercise
|
31 July 2018 |
| 6 |
Offsite Document Storage & Record Management for RHB Banking Group for year 2018 to 2021
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Proven track record and 3 years satisfactory experience with at least 2 financial
institutions
- Minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
| 1 |
The vendor must have a minimum of 5 years in record management operation. |
| 2 |
The vendor must have Warehouse Operating License
|
| 3 |
The vendor warehouse must be located at flood free zone |
| 4 |
The vendor’s surrounding neighbour business operation facilities must NOT producing combustible treat to the warehouse.
|
| 5 |
The vendor warehouse and other operating processes must have updated insurance coverage available. |
High Level Scope:
- Geographical coverage: Nationwide (Peninsular and East Malaysia is preferable)
- The premise must comply to the building and other relevant authority requirement. With safe and systematic storage facility for documents storage.
- The storage facility service includes collection, retrieval, repacking, storage and destruction of paper document.
- A web based ordering and a live system is preferred.
- Manage a strong network of support team to serve our branches nationwide/by state.
- Professionalism in servicing and being responsive to urgent query.
*Detailed scope will be shared during pre-qualification exercise
|
13 July 2018 |
|
7
|
Air Conditioning Service and Maintenance for RHB Banking Group (Nationwide / State) for year 2019-2021
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Proven track record and 3 years satisfactory experience with at least 2 financial institutions
- Minimum 3 years of operation
High Level Scope:
- Geographical coverage: Nationwide (Peninsular and East Malaysia) or by specific state only
- Manage a strong network of technical team to serve our branches nationwide/by state. ( Please indicate the state that your company will able to serve)
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with a strong helpdesk setup to smoothen two ways communication between vendor and complainant.
*Detailed scope will be shared during pre-qualification exercise
|
30 June 2018 |