| 1 |
Appointment of Call Centre and Roadside Assistance Service Provider for RHB Insurance from 2021 to 2024
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Proven track records of 3 years’ minimum of operation with at least 2 financial institutions.
- Mandatory requirements:
| No |
Requirement |
| 1 |
Able to provide Call Centre and Roadside Assistance in Malaysia nationwide. Furthermore to provide Towing Assistance in Singapore, Brunei and Thailand (within 60km from the Malaysia-Thailand border).
|
| 2 |
Able to provide the following supplemental services in Malaysia nationwide:
- Alternative travel assistance
- Car delivery assistance
- Hotel accommodation assistance
- Medical referral assistance
|
| 3 |
Call centre’s IT system must be able to record conversations and track drop calls |
| 4 |
The service provider must have effective business continuity plan in place to ensure no interruption of service.
|
| 5
|
Able to provide quarterly performance report to indicate the call center performance and achievement including the turnaround time. |
| |
|
High level scope of work:
- Operating a call center for inbound calls to support RHB Insurance Roadside Assistance Programme.
- To provide breakdown assistance; i.e. onsite repair and/or towing, to our motor policyholders in Malaysia nationwide and towing arrangement in Singapore, Brunei and Thailand (within 60km from Malaysia-Thailand border).
*Detailed scope will be shared during pre-qualification exercise
|
1st July 2021 |
| 2 |
Appointment of Service Providers for Collection of Outward Cheque Clearing from KL HPC, RHB Centre to various Unisys (M) Sdn Bhd Processing Centres and Collection of Upfront Reject Cheques from KL HPC, RHB Centre to RHB Branches for Clearing & Outsourcing Management, RHB Bank Bhd from 1st July 2021 to 31st December 2023
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Preferably with past experience with at least 2 financial institutions
- Minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
| a |
Vendor Certification/Registration
- Vendor must have a minimum 3 years’ minimum operation with at least 2 serving Financial Institution
- The company is in compliance with The Occupational Safety and Health Practice & Control
- Have registered office with SSM (Suruhanjaya Syarikat Malaysia)
- Service provided must be from the vendor itself, it is not a franchise or subcontract to other party
- Have on operation office in Klang Valley and at least 1 operating centre in each region.
|
| b |
Daily Collection of Outward Cheque Clearing from various RHB Branches and Same Day Delivery to various Unisys (M) Sdn Bhd Processing Centres
- Courier Region allocated are Perlis, Kedah, Perak, Pulau Pinang, Selangor, Wilayah Persekutuan, Pahang, Negeri Sembilan, Melaka and Johor
- Includes collection of night consignment from 8 Unisys Processing Centres located at Alor Setar, Pulau Pinang, Ipoh, Kuala Lumpur, Kuantan, Melaka and Johor Bahru
- Able to perform normal courier delivery in Klang Valley
|
| c |
Daily Collection of Upfront Reject Cheques from KL HPC, RHB Centre and Next Morning Delivery to RHB Branches
- To provide courier service by sending cheques to RHB Branches under region Perlis, Kedah, Perak, Pulau Pinang, Selangor, Wilayah Persekutuan, Pahang, Negeri Sembilan, Melaka and Johor
|
| d |
Indemnity
Tenderers must follow and agreed all RHB Banking Group requirements.
|
| |
|
High Level Scope:
- Professionalism in servicing and able to meet tight deadline during critical situations
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by RHB Banking Group team in HQ.
- All workers/riders must be well trained and flexible on the courier task
- Commitment from Tenderers to provide on-going training from time to time for workers
- Support team (24 hours) for emergency purpose
- Courier must have back up worker/riders or mobile team to ensure service operations are not interrupted
- Able to provide normal courier service upon request if required
- Professionalism in courier tracking and being responsive to urgent query and provide timely problem solution
- Provide courier tracking status with Estimated Time Arrival (ETA) via Email/Group WhatsApp whenever required
- Adequacy of resources to meet the delivery timeline in any situation
*Detailed scope will be shared during pre-qualification exercise
|
24th February 2021 |
| 3 |
Appointment of Vendor for Genset Service Maintenance and Spare Parts at RHB Branches for year 2021 to 2023
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Preferably with past experience with at least 2 financial institutions
- Minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
| 1 |
Vendor Certification/Registration
- Required to have either or ST/CIDB/SESCO/SESB
|
| 2 |
Competent person with a Chargeman Certificate minimum of A4 (as per Suruhanjaya Tenaga act) |
High Level Scope:
- Able to provide service maintenance as per SOW provided by RHB Banking Group
- The company or competent person shall follow the guideline and comply with the regulation of Electricity Supply Act 1990.
*Detailed scope will be shared during pre-qualification exercise
|
19th February 2021
|
| 4 |
Appointment of Cash-in-transit (CIT) Service from Kastam office & other government agencies to RHB branches from 2021 to 2024 (3 years)
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Mandatory requirements:
| No |
Requirement |
| 1 |
Cash in Transit Services - Mandatory Requirements
- Able to maintain the pricing for 3 years’ subject to comply on minimum wages policy.
- Minimum 3 years of operation
- Vendor must have a minimum 3 years of experience in serving Financial Institution or Jewellery/Gold shop/Luxury Gallery
- Registered with MOF under code 220801 (Kawalan Keselamatan)
- . Have registered office with SSM (Suruhanjaya Syarikat Malaysia)
- Have registered with Kementerian Dalam Negeri (KDN)
- Members of Persatuan Perkhidmatan Kawalan Keselamatan Malaysia (PPKKM)
- Have firearms (License A) holder, Armed Guard (AG) with Carry & Use license holder, Unarmed Guard (UAG)
- Must be Malaysian Armed and Unarmed Guard (21 years to 60 years old)
- Firearm used pump gun / pistol
- Shooting training minimum one time per year for Armed Guard.
- Armed Guard and Unarmed Guard attend the Certified Security Guard (CSG) training.
- Shall activate BCP testing yearly
- Company Insurance policy for CIT service with minimum amount RM1,000,000.00
- Service provided must be from the vendor itself, it is not a franchise or subcontract to other party.
- Owned armoury vehicle
- Our minimum requirement to have one operating centre for CIT service (that equipped armoury vehicle) to provide service to/from/at our Cash Distribution Centres (CDCs) and branches.
- Must implement minimum age ruling as instructed by Government for staff employed under the Company.
- Must be able to submit all below documents during tender:
- Salinan Sijil Akuan Pendaftaran Kementerian Kewangan (MOF)
- Salinan Sijil SSM
- Salinan Permit/Lesen KDN
- Laporan Terkini Akaun Tahunan Syarikat
- Salinan Pendaftaran KWSP
- Salinan Pendaftaran PERKESO
- Salinan License A and Carry & Use license holder
- Salinan terkini Insurance Policy
- Salinan Sijil Certified Security Guard (CSG)
- Salinan Sijil Ahli Persatuan Perkhidmatan Kawalan Keselamatan Malaysia (PPKKM)
- Salinan terkini Standard Operating Procedure (SOP)
- Salinan terkini Business Continuity Plan (BCP) manual
- Salinan terkini Business Continuity Plan (BCP) report
|
| 2 |
Comprehensive Workers
- Have an In-House Training Centre with worker’s data record
- All Armed & Unarmed Guard must be well trained prior providing service at branch.
- Specially trained with CSG certification
- Specially trained to handle weapon and monitoring branch in terms of security aspects
- Commitment from Tenderers to provide on-going training from time to time for security guards.
- All AG & UAG must wear tidy and clean uniform and staff ID tag at all times during duty
- Support team (24 hours) for emergency purposes
- Vendor must have back up armed guard and unarmed to ensure guarding operations are not interrupted when main AG/UAG is absent
|
| 3 |
Indemnity
Tenderers must follow and agreed with all RHB Banking Group requirements
|
High Level Scope:
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by RHB Banking Group team in HQ.
*Detailed scope will be shared during pre-qualification exercise
|
30th December 2020
|
| 5 |
Appointment of Cash-in-transit (CIT) Service for RHB Bank and Islamic branches from 2021 to 2024 (3 years)
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Mandatory requirements:
| No |
Requirement |
| 1 |
Cash in Transit Services - Mandatory Requirements
- Able to maintain the pricing for 3 years’ subject to comply on minimum wages policy.
- Minimum 3 years of operation
- Vendor must have a minimum 3 years of experience in serving Financial Institution or Jewellery/Gold shop/Luxury Gallery
- Registered with MOF under code 220801 (Kawalan Keselamatan)
- . Have registered office with SSM (Suruhanjaya Syarikat Malaysia)
- Have registered with Kementerian Dalam Negeri (KDN)
- Members of Persatuan Perkhidmatan Kawalan Keselamatan Malaysia (PPKKM)
- Have firearms (License A) holder, Armed Guard (AG) with Carry & Use license holder, Unarmed Guard (UAG)
- Must be Malaysian Armed and Unarmed Guard (21 years to 60 years old)
- Firearm used pump gun / pistol
- Shooting training minimum one time per year for Armed Guard.
- Armed Guard and Unarmed Guard attend the Certified Security Guard (CSG) training.
- Shall activate BCP testing yearly
- Company Insurance policy for CIT service with minimum amount RM1,000,000.00
- Service provided must be from the vendor itself, it is not a franchise or subcontract to other party.
- Owned armoury vehicle
- Our minimum requirement to have one operating centre for CIT service (that equipped armoury vehicle) to provide service to/from/at our Cash Distribution Centres (CDCs) and branches.
- Must implement minimum age ruling as instructed by Government for staff employed under the Company.
- Must be able to submit all below documents during tender:
- Salinan Sijil Akuan Pendaftaran Kementerian Kewangan (MOF)
- Salinan Sijil SSM
- Salinan Permit/Lesen KDN
- Laporan Terkini Akaun Tahunan Syarikat
- Salinan Pendaftaran KWSP
- Salinan Pendaftaran PERKESO
- Salinan License A and Carry & Use license holder
- Salinan terkini Insurance Policy
- Salinan Sijil Certified Security Guard (CSG)
- Salinan Sijil Ahli Persatuan Perkhidmatan Kawalan Keselamatan Malaysia (PPKKM)
- Salinan terkini Standard Operating Procedure (SOP)
- Salinan terkini Business Continuity Plan (BCP) manual
- Salinan terkini Business Continuity Plan (BCP) report
|
| 2 |
Comprehensive Workers
- Have an In-House Training Centre with worker’s data record
- All Armed & Unarmed Guard must be well trained prior providing service at branch.
- Specially trained with CSG certification
- Specially trained to handle weapon and monitoring branch in terms of security aspects
- Commitment from Tenderers to provide on-going training from time to time for security guards.
- All AG & UAG must wear tidy and clean uniform and staff ID tag at all times during duty
- Support team (24 hours) for emergency purposes
- Vendor must have back up armed guard and unarmed to ensure guarding operations are not interrupted when main AG/UAG is absent
|
| 3 |
Indemnity
Tenderers must follow and agreed with all RHB Banking Group requirements
|
High Level Scope:
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by RHB Banking Group team in HQ.
*Detailed scope will be shared during pre-qualification exercise
|
15th December 2020
|
| 6 |
Appointment of Physical Guarding (PG) Service for RHB Bank and Islamic branches from 2021 to 2024 (3 years)
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Mandatory requirements:
| No |
Requirement |
| 1 |
Physical Guarding Services - Mandatory Requirements
- Able to maintain the pricing for 3 years’ subject to comply on minimum wages policy.
- Minimum 3 years of operation
- Vendor must have a minimum 3 years of experience in serving Financial Institution or Jewellery/Gold shop/Luxury Gallery
- Registered with MOF under code 220801 (Kawalan Keselamatan)
- Have registered office with SSM (Suruhanjaya Syarikat Malaysia)
- Have registered with Kementerian Dalam Negeri (KDN)
- Members of Persatuan Perkhidmatan Kawalan Keselamatan Malaysia (PPKKM)
- Have firearms (License A) holder, Armed Guard (AG) with Carry & Use license holder, Unarmed Guard (UAG)
- Must be Malaysian Armed and Unarmed Guard (21 years to 60 years old)
- Firearm used pump gun.
- Shooting training minimum one time per year for Armed Guard.
- Armed Guard and Unarmed Guard attend the Certified Security Guard (CSG) training
- Shall activate BCP testing yearly
- Company Insurance policy for guarding service with minimum amount RM1,000,000.00
- Service provided must be from the vendor itself, it is not a franchise or subcontract to other party.
- Our minimum requirement to have one operating centre for PG service (that equipped with armoury, Unarmed Guard, Armed Guard)
- Must implement minimum wage ruling as instructed by Government for staff employed under the Company.
- To submit all below documents:
- Salinan Sijil Akuan Pendaftaran Kementerian Kewangan (MOF)
- Salinan Sijil SSM
- Salinan Permit/Lesen KDN
- Laporan Terkini Akaun Tahunan Syarikat
- Salinan Pendaftaran KWSP
- Salinan Pendaftaran PERKESO
- Salinan License A and Carry & Use license holder
- Salinan terkini Insurance Policy
- Salinan SijIl Certified Security Guard (CSG)
- Salinan Sijil Ahli Persatuan Perkhidmatan Kawalan Keselamatan Malaysia (PPKKM)
- Salinan terkini Standard Operating Procedure (SOP)
- Salinan terkini Business Continuity Plan (BCP) manual
- Salinan terkini Business Continuity Plan (BCP) report
|
| 2 |
Comprehensive Workers
- Have an In-House Training Centre with worker’s data record
- All Armed & Unarmed Guard must be well trained prior providing service at branch
- Specially trained with CSG certification
- Specially trained to handle weapon and monitoring branch in terms of security aspects
- Commitment from Tenderers to provide on-going training from time to time for security guards.
- All AG & UAG must wear tidy and clean uniform and staff ID tag at all times during duty
- Support team (24 hours) for emergency purposes
- Vendor must have back up armed guard and unarmed to ensure guarding operations are not interrupted when main AG/UAG is absent
- Able to provide guarding service on weekend/Public holidays or 24hours at branch.
- Able to provide AG & UAG during ATM replenishment activity at branch on weekend/PH (estimated within 2-3hours)
|
| 3 |
Indemnity
Tenderers must follow and agreed with all RHB Banking Group requirements.
|
High Level Scope:
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by RHB Banking Group team in HQ.
Detailed scope will be shared during pre-qualification exercise
|
15th December 2020
|
| 7 |
Appointment of Overseas Courier service for RHB Banking Group for the year of 2020 to 2023 (3 years)
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Preferably with past experience with at least 2 financial institutions
- Minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
| 1 |
Vendor Experience & Recognition
- Vendor should able to maintain the pricing for 3 years.
- To submit all below documents:
- Company’s operating license
- Company’s quality certification (ISO9001)
- Company achievement / recognition certification
- Clarification on the scope of service allowed under the license.
- List of branch available nationwide
- List of flight frequency to overseas
- List of charted flight from Malaysia to support the shipment
- List of existing financial institution using the service
|
| 2 |
Network Coverage
- Able to cover rural remote areas.
|
| 3 |
Security & Tracking System
- Online real time tracking of consignment is required.
- For Online real time tracking, to ensure the scanned support documents are available.
- Tracking system’s starting point requirement is at the point of collection of the shipment.
- To provide single point of contact customer service support.
- To ensure that the security of vendor premises are under tight control.
- To fully fill the handling procedures for deliveries of security document/media/fragile items/hampers.
|
| 4 |
Manpower & Support Equipment/vehicles
- To established management team to support day to day Operation.
|
| 5 |
Operations
- To do collection/pick- up from RHB Branches
- To pick-up from specific destination (e.g: Card Personalization Centre, Statement Printing Vendor).
- To verify/sight the beneficiary identification before release the document.
- To provide Service Level Agreement for International Courier Service.
- To provide sufficient stock of courier stationery.
|
| 6 |
Indemnity
Tenderers must follow and agreed all RHB Banking Group requirements.
|
High Level Scope:
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by RHB Banking Group team in HQ.
Coverage of below buildings:
- RHB Bank Berhad
- RHB Investment Bank Berhad
- RHB Islamic Bank Berhad
- RHB Insurance Berhad
- RHB Asset Management Berhad
- RHB Property Management Sdn Bhd
- RHB Kawal Sdn Bhd
- RHB Trustees Berhad
- Malaysian Trustees Berhad
|
12th March 2020
|
| 8 |
Appointment of Office Cleaning Service Provider for RHB Big Buildings for year 1/4/2020 to 31/3/2022 (2 years)
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Preferably with past experience with at least 2 financial institutions
- Minimum 5 years of operation
- Mandatory requirements:
| No |
Requirement |
| 1 |
Vendor Experience & Recognition
- Vendor must have a minimum 5 years of experience in serving Financial Institution, Academy Hostel or Minimum 3 star hotel.
- Registered with MOF under code 221001 (Pembersihan Bangunan Dan Pejabat) and 221002 (Membersih Kawasan)
- Have registered office with SSM (Suruhanjaya Syarikat Malaysia)
- Service provided must be from the vendor itself, it is not a franchise or subcontract to other party.
- Have operation office in Klang Valley.
- To submit all below documents:
- Salinan Sijil Kementerian Kewangan
- Salinan Sijil SSM
- Laporan Terkini Akaun Tahunan Syarikat
- Salinan Pendaftaran KWSP
- Salinan Pendaftaran PERKESO
- DOSH Compliance (to submit DOSH past 2 years audit report) – during tender clarification
- Hazard for Cleaning (HIRARC & SOP) Registered under the Cleaning Company and NOT third party - during tender clarification
- Chemical Health Risk Assessment. Registered under the Cleaning Company and NOT third Party - during tender clarification
|
| 2 |
Comprehensive Workers
- Have an In-House Training Centre with workers data record
- All workers / cleaners must be well trained prior taking charge of the cleaning place.
- Specially trained with certified certification for working at high such as Gondola for High rise cleaning and etc. Registered under the Cleaning Company and NOT third party.
- Specially trained to handle types of floors and marbles
- Commitment from Tenderers to provide on-going training from time to time for workers.
- Support team (24 hours) for emergency purpose
- Vendor must have back up cleaner or mobile team to ensure cleaning service operations are not interrupted when main cleaner is absent
|
| 3 |
Cleaning Contractor Is Solely Responsible For Their Employees
- Foreign worker without a valid work permit are not permitted worked at RHB Banking group premises.
- Cleaner employment must be from aged between 18 to 60 years only and physically able to perform cleaning duties.
- Communicating and understanding instruction in English / Bahasa Melayu.
- No UNHCR (United Nation High Commissioner for Refugees) refugees or asylum are allowed
- Medical records - to medically certified worker/cleaner is healthy.
- Criminal records - to be checked against Kementerian Dalam Negeri.
- To cross check with Immigration Department’s record and Jabatan Pendaftaran’s record, etc.
- All employees must wear tidy and clean uniform, Security pass and staff ID tag at all times during duty
|
| 4 |
Chemical
- All chemical used must be comply with local authorities requirement
- Using GREEN Chemical.
- CHRA / HIRAC endorsed by Certified JKKP competence person.
- Chemical handling storage management.
|
| 5 |
Equipment
- Cleaning equipment must be provided by vendor. Broom, mop, dustpan, cloth, scrubber & toilet brush are to be changed every 6 months.
- All machineries must be in good condition and comply with local authority’s requirement.
- Trained worker to use the equipment
|
| 6 |
Indemnity
Tenderers must follow and agreed all RHB Banking Group requirements.
|
High Level Scope:
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by RHB Banking Group team in HQ.
Coverage of below buildings:
- RHB Centre Jalan Tun Razak Kuala Lumpur
- RHB Complex Bangi Selangor
- Bangunan RHB Jalan Tun HS Lee
- Bangunan RHB Ampang, Jalan Memanda Ampang Selangor
- Menara AA Jalan Tun Razak
- Menara Capital Square Kuala Lumpur
- Menara Yayasan Tun Razak Kuala Lumpur
- Menara Icon Jalan Tun Razak
*Detailed scope will be shared during pre-qualification exercise
|
28th November 2019 |
| 9 |
Supply, Install (New & Parts Replacement) and Provide Maintenance Services for Alarm, Central Monitoring System (CMS) and Door Access System for RHB Branches Nationwide for Year 2020 till 2023
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Past experience with at least 2 financial institutions
- Minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
| 1 |
To provide service nationwide (for ad-hoc service & quarterly maintenance)
|
| 2 |
Alarm & Central Monitoring System (CMS)
- Must own a CMS Centre (not 3rd party)
- Able to install the capitalized item (alarm panel, keypad and external siren) at Branch and Sales Centers in 3 months.
- Able to provide service in 24/7 with Central/Regional CMS Centre for monitoring.
- The alarm connection to CMS via
- Branch
- TM telephone line
- Sales Centre
- Cellular Sim Card
|
| 3 |
Free charges within warranty period
- Design material and workmanship warranty for a period of at least twelve (12) months
- New installed system (for new branch) warranty of (one) 1 year
|
High Level Scope:
- All system shall be guaranteed against faulty design material and workmanship for a period of at least twelve (12) months & new installed system (for new branch) warranty of (one) 1 year from date of handing over after successful and testing and commissioning.
- Carry out maintenance, repair and service work if the said equipment is faulty and ensure the said equipment are in good working condition and to be charged as per contract rates.
- Response time for rectification within 24hours / up to 48hrs for rural/outskirt area (especially Sabah/Sarawak).
- To maintain and service of new installed system (for new branch) after end of guarantee period (one year) accordingly.
- The alarm system is connected to the Service Provider (SP) - CMS Control Centre
- Existing Door Access system’s brand:
- Rosselaire
- MicroEngine SK32
*Detailed scope will be shared during pre-qualification exercise
|
8th November 2019 |
| 10 |
To Supply & Install New, Parts Replacement and Provide Maintenance Services of CCTV System at RHB Branches Nationwide for year 2020 till 2023
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Past experience with at least 2 financial institutions
- Minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
| 1 |
To provide service nationwide (for ad-hoc service & quarterly maintenance)
|
| 2 |
Recording Quality (CIF & Full D1 configuration) and 6 months internal recording. |
| 3 |
Able to maintain the current and to install new Cameras & DVR – Samsung (Wisenet) |
| 4 |
Free charges within warranty period
- Design material and workmanship warranty for a period of at least twelve (12) months
- Digital video recorder (DVR) - (three) 3 years warranty
- Other parts – (one) 1 year warranty
|
High Level Scope:
- All system shall be guaranteed against faulty design material and workmanship for a period of at least twelve (12) months & 3 years for digital video recorder (DVR) from date of handing over after successful and testing and commissioning.
- Carry out maintenance, repair and service work if the said equipment is faulty and ensure the said equipment are in good working condition and to be charged as per contract rates.
- Response time for rectification within 24hours / up to 48hrs for rural/outskirt area (especially Sabah/Sarawak).
- To maintain and service all CCTV equipment to ensure that all in good condition (if any faulty item found to change immediately).
*Detailed scope will be shared during pre-qualification exercise
|
31st October 2019
|
| 11 |
Proposed Renovation, Fabrication, Supply and Install Workstation & Chairs for Main Branch, Premier Banking and Head Quarters at RHB IndoChina Bank Limited, Cambodia
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Past experience with at least 2 financial institutions and overseas project
- Mandatory requirements:
| No |
Requirement |
| 1 |
Register with CIDB minimum grade G4 (contract value not exceeding RM3mil)
|
| 2 |
Company establishment more than 5 years |
| 3 |
Minimum 3 years work experience with financial institution or banking industry and overseas project ( please attach completed project name and value)/ has local support from Cambodia or Indochina contractors |
| 4 |
Well versed with Cambodia construction rules and regulations |
| 5 |
Obtain company insurance & other construction related insurance (contractor all risk, public liability, & workmen compensation) |
| 6 |
Project Manager - Minimum 5 years working experience in interior design and fit out works (attach completed project name & value) |
| 7 |
Technical support team – at least two supervisor & technician with min 5 years working experience. |
| 8 |
All workstation and chairs shall have minimum 10 years product warranty against manufacturing defects |
High Level Scope:
- Geographical coverage: Main and premier branch renovation as well as headquarters renovation for RHB Indochina Bank Limited at Phnom Penh, Cambodia. The total floor area to be renovated is approx. 34,000sqft (Level 1 – Main branch (built-in furniture); Mezzanine – Premier Banking (built-in furniture); Level 2 – Head Quarters & Level 9 – Head Quarters (workstation and chairs only))
- The scope of renovation includes architectural, interior design, supply workstation, chairs and other loose and built-in furniture, mechanical & electrical, signage (internal & external) and office renovation fit-out works.
- To obtain all required approval by authority, landlord and etc. for renovation works.
- The workstation and chairs manufacture should comply with ISO14001 and has passed the test ANSI/BIFMA V5.6 or BS Standard furniture & chairs.
- Professionalism in renovation and able to meet tight deadline during critical situations (2 months’ renovation period).
- Manage a strong network of manpower management team to serve RHB Cambodia.
*Detailed scope will be shared during pre-qualification exercise
|
18th October 2019
|
| 12 |
Appointment of Courier Services for outward clearing cheques for period from 2019 to 2021
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000
- Proven track records of 3 years’ minimum of operation with at least 2 financial institutions.
- Mandatory requirements:
| No |
Requirement |
| 1 |
Proven track records of 3 years’ minimum of operation with at least 2 financial institutions
|
| 2 |
The company is in compliance with The Occupational Safety and Health Act (OSHA) 1994
|
| 3 |
Ensure adequacy of BCP/DRP readiness, business processes, systems, security practices & control. |
| 4 |
Warehouse and operations centre is not shared to the other services or businesses |
| 5 |
At least to have one operating centre in each region - (Johor, Melaka, Negeri Sembilan, Perak and Pulau Pinang) |
| 6 |
Service provided must be from the vendor itself, it is not a franchise or subcontract to other party
|
| 7 |
Vendor must conduct mandatory screening and background check on every staff employed under the company:
- Medical records - to medically certify staff is healthy
- Criminal records - to be checked against Kementerian Dalam Negeri (KDN), and
- To cross check with Immigration Department’s record and Jabatan Pendaftaran’s record, etc.
|
| 8 |
Must implement minimum wage ruling as instructed by Government for staff employed under the company
|
High Level Scope:
- To provide 2 to 3 courier service trips daily, from RHB Branches to Unisys (M) Sdn Bhd Centres for Johor, Melaka, Negeri Sembilan, Perak and Pulau Pinang
- To provide night pick up courier service from Unisys (M) Sdn Bhd to RHB Centre, Kuala Lumpur
- To provide normal courier service upon request by Hub of RHB Bank Bhd
- Professionalism in courier tracking and being responsive to urgent query & provide timely problem solution
- To provide courier tracking status with Estimated Time Arrival (ETA) via Group WhatsApp whenever required
- Adequacy of resources to meet the delivery timeline in any situation
*Detailed scope will be shared during pre-qualification exercise
|
10th October 2019 |
| 13 |
Appointment of Tour Operator for - 2019 Group Retail Annual Sales Convention - Trip to London
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000
- Proven track records of 5 years’ experience with at least 3 financial institutions
- Mandatory requirements:
| No |
Requirement |
| 1 |
Return international air ticket including airport taxes and fuel surcharge (full service airline). Inclusive of travel insurance/flight insurance to be taken from RHB Insurance
|
| 2 |
Hotel Accommodation (4* & 5* rating) with full board meals arrangement to be halal (or pork free)
|
| 3 |
Professional Tour Guide, Tour Manager and reliable coach service is a must with the ability to converse in English and BM (multilingual) |
| 4 |
Tour Guide, Tour Manager and coach services to include tipping cost, operator management fee or advance fee (if any) and any other ground agent handling fee. Transfers, excursions, including general admissions fees. |
| 5 |
Travel Kit (Itinerary booklet, luggage tags, travel bag, group photo book) Token/welcome gifts/souvenirs for the delegates. Corporate Image banners for group photograph session |
| 6 |
In the event there are multiple groups of participants, convention for respective groups are NOT to be organized concurrently/ simultaneously.
|
High Level Scope:
- The quotation must consist of detailed breakdown in costing.
- Tour operator to assist delegates should they request for deviation/extension stays. To also conduct inspection to finalize the hotels, restaurants and itinerary of the trip. For hotels, the requirement for private functions for delegates recognition (certificate of achievement). To coordinate local flight transfer and hotel accommodation for outstation delegates, to and from their origin states to airport. Preferred Travel Period to be completed within the specified period itself for the groups.
- For unavoidable incident where certain delegates requested for halal menu (which is inclusive in the tour package) appointed tour operator to manage the situation diligently. Segregation of delegates with such preferences needed during B/L/D. Preference is to avoid such occurrence).
- Tour to adopt the fixed itinerary provided inclusive of all entrance fees i.e. to amusement park, places of interest, boat ride etc. The indicated cost per ticket per pax shall include all fees i.e. taxes, visa fees (if any) and should the proposal exceed the budget indicated, the tour operator (that exceed) shall not be considered.
*Detailed scope will be shared during pre-qualification exercise
|
15th August 2019 |
| 14 |
Appointment of Gold Items Supplier for 2019 Deposit Campaign
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000
- Preferably with past experience with at least 2 financial institutions
- Preferably with minimum 5 years of operation
| No |
Requirement |
| 1 |
Vendor must have a minimum 3 years of experience in serving Financial Institution.
|
| 2 |
Minimum 5 years of operation
|
| 3 |
Possess branches nationwide |
| 4 |
All Gold items produced & supplied are 100% authentic |
| 5 |
Must provide certificate of gold authenticity |
High Level Scope:
- Geographical coverage: Nationwide branches, Peninsular & East Malaysia (please share latest branches listing).
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Responsive for enquiries, requests and cases lodged by RHB Group Marketing Team.
- Responsive in providing updates to RHB Group Marketing Team as per agreed fulfilment process.
*Detailed scope will be shared during pre-qualification exercise
|
4th July 2019 |
| 15 |
Appointment for Supply, Install and Delivery of Office Chair, Workstation and Furniture for RHB Banking Group for year 2019-2020
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Past working experience with large corporation / financial institution
- Mandatory requirements:
| No |
Requirement |
| 1 |
Company establishment more than 5 years
|
| 2 |
All products shall have minimum 10 years product warranty against manufacturing defects
|
| 3 |
All products shall be locally produce & manufactured. |
| 4 |
Project Manager – minimum 5 years working experience |
| 5 |
Technical support team at least two site supervisor with minimum 2 years of working experience. |
High Level Scope:
- Preferable manufacture compliance to ISO14001
- Preferable products produce certified as Green product comply to Malaysia GBI standard
- Products has passed the test ANSI/BIFMA V5.6 or BS Standard furniture & chairs
- Production or manufacture able to meet tight deadline during critical situation
*Detailed scope will be shared during pre-qualification exercise
|
18th June 2019 |
| 16 |
Appointment of Contractors for RHB Bank Head Office and Branches for year 2019-2020
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Past experience with at least 2 financial institutions
- Mandatory requirements:
| No |
Requirement |
| 1 |
Register with CIDB minimum grade G4
|
| 2 |
Company establishment more than 5 years
|
| 3 |
Minimum 3 years work experience with financial institution or banking industry |
| 4 |
Obtained company insurance & other construction related insurance (contractor all risk, public liability, & workmen compensation) |
| 5 |
Project Manager - Minimum 5 years working experience |
| 6 |
Technical support team – at least 2 site supervisor and technician with minimum 5 years working experience.
|
High Level Scope:
- Geographical coverage: Renovation at the RHB headquarters and regional director’s office nationwide.
- The scope of renovation include architectural, interior design, mechanical & electrical and office renovation fit-out works for RHB Banking Group.
- Professionalism in renovation and able to meet tight deadline during critical situations.
- Manage a strong network of manpower management team to serve our regional director’s office nationwide or by state (vendor to indicate the state that the company will be able to serve).
*Detailed scope will be shared during pre-qualification exercise
|
11th June 2019 |
| 17 |
Appointment of Tour Operator for RHBAM Agency Incentive Trips to Europe (London & Edinburgh) in 2020
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Proven track records of 5 years’ experience with at least 3 financial institutions
- Mandatory requirements:
| No |
Requirement |
| 1 |
Return air ticket including airport taxes/fuel surcharge (preferable full service airline). Travel insurance will be covered under RHB Insurance |
| 2 |
Hotel accommodation (4 or 5 rating hotel) |
| 3 |
All meals (halal food or pork free), include a get-together dinner for the participants |
| 4 |
Tour Guide, Tour Manager and coach services to include tipping cost, operator management fee or advance fee (if any) and any other ground agent handling fee. Transfers, excursions, including general admissions fees. |
| 5 |
Travel Kit (Itinerary booklet, luggage tags, travel bag, group photo book, corporate image buntings for group photograph session.) |
| 6 |
Token/welcome gifts/souvenirs for the participants
|
High Level Scope:
- Travel period: Mid June 2020 (Avoid school holiday)
- Tour operator is to assist the participants if they would like to have deviation/extension of stays.
- The quotation must have the detail costing breakdown.
- Tour operator is to conduct an inspection before the trip and to ensure the program/itinerary/meal arrangement are aligned with the proposal.
- Tour operator must arrange representative from Malaysia to follow the entire itinerary with the participants to ensure all program/meal/accommodation and transportation are well organized.
*Detailed scope will be shared during pre-qualification exercise
|
21st May 2019
|
| 18 |
Appointment of Service Providers for Statement Printing, Mailing & Electronic Presentment for RHB Group for year 2019 to 2022
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Proven track records of 5 years’ experience with at least 3 financial institutions
- Mandatory requirements:
| No |
Requirement |
| 1 |
Minimum 5 years of operation |
| 2 |
Experience in Electronic Presentment services (e-pull & e-push) for at least 3 years |
| 3 |
Possess a valid registered printing license |
| 4 |
Possess valid and adequate insurance coverage, related to outsourcing activities |
| 5 |
Maintain high level of statement processing integrity |
| 6 |
Ensure adequacy of BCP/DRP readiness, business processes, systems, security practices & control. |
| 7 |
Compliance to BNM Outsourcing/ BCP requirement/ guideline
|
| 8 |
Adequacy of resources and ability to perform for multiple entities
|
| 9 |
Able to allow for flexibility to customise statement/notices printing service/ e-statement to fit RHB needs
|
High Level Scope:
- To perform statement, e-statement and notices printing for the Group
- Printing scheduled daily/ monthly/ yearly statement, notices, letters and other ad-hoc requests as and when required by RHB
- Professionalism in servicing and being responsive to urgent query & provide timely problem solution
*Detailed scope will be shared during pre-qualification exercise
|
12th March 2019
|
| 19 |
Appointment of General Courier, Despatch & Drop mail Services for RHB Banking Group for period from 2019 to 2022
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Past experience with at least 2 financial institutions
- Mandatory requirements:
| No |
Requirement |
| 1 |
Vendor must have a minimum 3 years of experience in serving Financial Institution. |
| 2 |
Staff employed under vendor must be trained to be able to perform work as stipulated in the scope of work prepared by RHB. |
| 3 |
Vendor must conduct mandatory screening and background check on every staff employed under the company:
- Medical records - to medically certify staff is healthy,
- Criminal records - to be checked against Kementerian Dalam Negeri (KDN), and
- To cross check with Immigration Department’s record and Jabatan Pendaftaran’s record, etc.
|
| 4 |
Mandatory requirement for Vendor to have automated tracking system. |
| 5 |
Vendor must implement minimum wage ruling as instructed by Government for staff employed under the company. |
| 6 |
Vendor must clarify on the capability of handling and delivering special item such as Cold, Fresh, Fragile and / or Hot item |
High Level Scope:
- Able to provide general courier, despatch & drop mail services nationwide.
- Geographical coverage: Must at least have strong presence or network at 1 particular state, ie. whole Perak, whole Johor, whole Kelantan, etc.
- Manage a strong network of manpower management team to serve our branches nationwide or by state (please indicate the state that your company will be able to serve).
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by Group Administration team in HQ or from branches.
*Detailed scope will be shared during pre-qualification exercise
|
28 February 2019 |
| 20 |
Appointment of Office Cleaning Services for RHB Bank Branches & Sales Centres Nationwide for year 2019 to 2020
Please proceed to perform supplier self-registration if the following requirements are met:
- Preferably with past experience with at least 2 financial institutions
- Preferably with minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
| 1 |
Vendor must have a minimum 3 years of experience in serving Financial Institution. An added advantage for those who have experiences in servicing operating banking hall. |
| 2 |
Worker/cleaner employed under vendor must be trained to be able to perform work as stipulated in the scope of work prepared by RHB. |
| 3 |
Worker/cleaner employed under vendor must have valid Malaysian working permit (applicable for foreign workers only) |
| 4 |
Vendor must conduct mandatory screening and background check on every worker/cleaner employed under the company :
- Medical records - to medically certified worker/cleaner is healthy,
- Criminal records - to be checked against Kementerian Dalam Negeri (KDN), and
- To cross check with Immigration Department’s record and Jabatan Pendaftaran’s record, etc.
|
| 5 |
Worker/cleaner employed under vendor must be able to communicate verbally in Bahasa Melayu or English. |
| 6 |
Cleaner provided by vendor at RHB branches and Sales Centres must be female, aged from 20 years to 50 years old and physically able to perform cleaning duties. |
| 7 |
Vendor must have back up cleaner or mobile team to ensure cleaning service operations are not interrupted when main cleaner is absent. |
| 8 |
Supervisor employed under vendor to monitor the worker/cleaner must conduct a mandatory visit to branch on every month to check the worker/cleaner’s performance. A monthly report must be submitted to Group Administration team in HQ. |
| 9 |
Chemical or detergent supplied for worker/cleaner by vendor must be environmental friendly and comply with Department of Occupational Safety & Health (DOSH) regulations. |
| 10 |
Cleaning equipment must be provided by vendor for each individual branches. Broom, mop, dustpan, cloth, scrubber & toilet brush are to be changed every 6 months. |
| 11 |
Vendor must implement minimum wage ruling as instructed by Government for worker/cleaner employed under the company. |
High Level Scope:
- Geographical coverage: Must at least have strong presence or network at 1 particular state, ie. whole Perak, whole Johor, whole Kelantan, etc.
- Manage a strong network of manpower management team to serve our branches nationwide or by state (please indicate the state that your company will be able to serve).
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by Group Administration team in HQ or from branches.
*Detailed scope will be shared during pre-qualification exercise
|
15 October 2018 |
| 21 |
Appointment of ID & QS consultant for year 2018- 2019
Please proceed to perform supplier self-registration if the following requirements are met:
- Preferably to have minimum company paid up capital and shareholder fund of RM 200,000.00
- Preferably to have past experience with financial institutions
- Preferably with minimum 3 years of operation
- Mandatory requirement(s):
| No |
Requirement |
| 1 |
For ID Consultant, to have Board of Architects Malaysia (BAM) or Malaysia Institute of Interior Designers (MIID) certification.
For QS consultant, to have Board of Quantity Surveyor Malaysia (BQSM) certification |
High Level Scope:
1. The scope of consulting services include architecture, interior design, mechanical & electrical engineering, structural engineering, quantity survey, documentation of pre and post tender, contract administration, supervision, and final account for bank and office renovation fit-out works for RHB Banking Group.
*Detailed scope will be shared during pre-qualification exercise
|
13 August 2018 |
| 22 |
Appointment of Tour Operator for Group Retail Annual Sales Convention 2018 to Munich & Shanghai
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Past experience with at least 2 financial institutions
- Minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
| 1 |
Return international air ticket including airport taxes and fuel surcharge (full service airline). Inclusive of travel insurance/flight insurance to be taken from RHB Insurance |
| 2 |
Hotel Accommodation (4* & 5* rating) with full board meals arrangement to be halal (or pork free)
|
| 3 |
Professional Tour Guide, Tour Manager and reliable coach service is a must with the ability to converse in English and BM (multilingual) |
| 4 |
Tour Guide, Tour Manager and coach services to include tipping cost, operator management fee or advance fee (if any) and any other ground agent handling fee. Transfers, excursions, including general admissions fees.
|
| 5 |
Travel Kit (Itinerary booklet, luggage tags, travel bag, group photo book) Token/welcome gifts/souvenirs for the delegates. Corporate Image banners for group photograph session |
| 6 |
Group 1 (Munich) and Group 2 (Shanghai) convention are NOT to be organized concurrently/simultaneously |
High Level Scope:
- Travel period: Jan- Feb 2019
- The quotation must consist of detailed breakdown in costing.
- Tour operator to assist delegates should they request for deviation/extension stays. To also conduct inspection to finalize the hotels, restaurants and itinerary of the trip. For hotels, the requirement for private functions for delegates recognition (certificate of achievement). To coordinate local flight transfer and hotel accommodation for outstation delegates, to and fro from their origin states to airport. Preferred Travel Period to be completed within the specified period itself for the groups.
- For unavoidable incident where certain delegates requested for halal menu (which is inclusive in the tour package) appointed tour operator to manage the situation diligently. Segregation of delegates with such preferences needed during B/L/D. Preference is to avoid such occurrence).
- Tour to adopt the fixed itinerary provided inclusive of all entrance fees i.e. to amusement park, places of interest, boat ride etc. The indicated cost per ticket per pax shall include all fees i.e. taxes, visa fees (if any) and should the proposal exceed the budget indicated, the tour operator (that exceed) shall not be considered
*Detailed scope will be shared during pre-qualification exercise
|
31 July 2018 |
| 23 |
Offsite Document Storage & Record Management for RHB Banking Group for year 2018 to 2021
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Proven track record and 3 years satisfactory experience with at least 2 financial
institutions
- Minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
| 1 |
The vendor must have a minimum of 5 years in record management operation. |
| 2 |
The vendor must have Warehouse Operating License
|
| 3 |
The vendor warehouse must be located at flood free zone |
| 4 |
The vendor’s surrounding neighbour business operation facilities must NOT producing combustible treat to the warehouse.
|
| 5 |
The vendor warehouse and other operating processes must have updated insurance coverage available. |
High Level Scope:
- Geographical coverage: Nationwide (Peninsular and East Malaysia is preferable)
- The premise must comply to the building and other relevant authority requirement. With safe and systematic storage facility for documents storage.
- The storage facility service includes collection, retrieval, repacking, storage and destruction of paper document.
- A web based ordering and a live system is preferred.
- Manage a strong network of support team to serve our branches nationwide/by state.
- Professionalism in servicing and being responsive to urgent query.
*Detailed scope will be shared during pre-qualification exercise
|
13 July 2018 |
|
24
|
Air Conditioning Service and Maintenance for RHB Banking Group (Nationwide / State) for year 2019-2021
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Proven track record and 3 years satisfactory experience with at least 2 financial institutions
- Minimum 3 years of operation
High Level Scope:
- Geographical coverage: Nationwide (Peninsular and East Malaysia) or by specific state only
- Manage a strong network of technical team to serve our branches nationwide/by state. ( Please indicate the state that your company will able to serve)
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with a strong helpdesk setup to smoothen two ways communication between vendor and complainant.
*Detailed scope will be shared during pre-qualification exercise
|
30 June 2018 |