| 1 |
Appointment of Tour Operator for - 2019 Group Retail Annual Sales Convention - Trip to London
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000
- Proven track records of 5 years’ experience with at least 3 financial institutions
- Mandatory requirements:
| No |
Requirement |
| 1 |
Return international air ticket including airport taxes and fuel surcharge (full service airline). Inclusive of travel insurance/flight insurance to be taken from RHB Insurance
|
| 2 |
Hotel Accommodation (4* & 5* rating) with full board meals arrangement to be halal (or pork free)
|
| 3 |
Professional Tour Guide, Tour Manager and reliable coach service is a must with the ability to converse in English and BM (multilingual) |
| 4 |
Tour Guide, Tour Manager and coach services to include tipping cost, operator management fee or advance fee (if any) and any other ground agent handling fee. Transfers, excursions, including general admissions fees. |
| 5 |
Travel Kit (Itinerary booklet, luggage tags, travel bag, group photo book) Token/welcome gifts/souvenirs for the delegates. Corporate Image banners for group photograph session |
| 6 |
In the event there are multiple groups of participants, convention for respective groups are NOT to be organized concurrently/ simultaneously.
|
High Level Scope:
- The quotation must consist of detailed breakdown in costing.
- Tour operator to assist delegates should they request for deviation/extension stays. To also conduct inspection to finalize the hotels, restaurants and itinerary of the trip. For hotels, the requirement for private functions for delegates recognition (certificate of achievement). To coordinate local flight transfer and hotel accommodation for outstation delegates, to and from their origin states to airport. Preferred Travel Period to be completed within the specified period itself for the groups.
- For unavoidable incident where certain delegates requested for halal menu (which is inclusive in the tour package) appointed tour operator to manage the situation diligently. Segregation of delegates with such preferences needed during B/L/D. Preference is to avoid such occurrence).
- Tour to adopt the fixed itinerary provided inclusive of all entrance fees i.e. to amusement park, places of interest, boat ride etc. The indicated cost per ticket per pax shall include all fees i.e. taxes, visa fees (if any) and should the proposal exceed the budget indicated, the tour operator (that exceed) shall not be considered.
*Detailed scope will be shared during pre-qualification exercise
|
15th August 2019 |
| 2 |
Appointment of Gold Items Supplier for 2019 Deposit Campaign
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000
- Preferably with past experience with at least 2 financial institutions
- Preferably with minimum 5 years of operation
| No |
Requirement |
| 1 |
Vendor must have a minimum 3 years of experience in serving Financial Institution.
|
| 2 |
Minimum 5 years of operation
|
| 3 |
Possess branches nationwide |
| 4 |
All Gold items produced & supplied are 100% authentic |
| 5 |
Must provide certificate of gold authenticity |
High Level Scope:
- Geographical coverage: Nationwide branches, Peninsular & East Malaysia (please share latest branches listing).
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Responsive for enquiries, requests and cases lodged by RHB Group Marketing Team.
- Responsive in providing updates to RHB Group Marketing Team as per agreed fulfilment process.
*Detailed scope will be shared during pre-qualification exercise
|
4th July 2019 |
| 3 |
Appointment for Supply, Install and Delivery of Office Chair, Workstation and Furniture for RHB Banking Group for year 2019-2020
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Past working experience with large corporation / financial institution
- Mandatory requirements:
| No |
Requirement |
| 1 |
Company establishment more than 5 years
|
| 2 |
All products shall have minimum 10 years product warranty against manufacturing defects
|
| 3 |
All products shall be locally produce & manufactured. |
| 4 |
Project Manager – minimum 5 years working experience |
| 5 |
Technical support team at least two site supervisor with minimum 2 years of working experience. |
High Level Scope:
- Preferable manufacture compliance to ISO14001
- Preferable products produce certified as Green product comply to Malaysia GBI standard
- Products has passed the test ANSI/BIFMA V5.6 or BS Standard furniture & chairs
- Production or manufacture able to meet tight deadline during critical situation
*Detailed scope will be shared during pre-qualification exercise
|
18th June 2019 |
| 4 |
Appointment of Contractors for RHB Bank Head Office and Branches for year 2019-2020
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Past experience with at least 2 financial institutions
- Mandatory requirements:
| No |
Requirement |
| 1 |
Register with CIDB minimum grade G4
|
| 2 |
Company establishment more than 5 years
|
| 3 |
Minimum 3 years work experience with financial institution or banking industry |
| 4 |
Obtained company insurance & other construction related insurance (contractor all risk, public liability, & workmen compensation) |
| 5 |
Project Manager - Minimum 5 years working experience |
| 6 |
Technical support team – at least 2 site supervisor and technician with minimum 5 years working experience.
|
High Level Scope:
- Geographical coverage: Renovation at the RHB headquarters and regional director’s office nationwide.
- The scope of renovation include architectural, interior design, mechanical & electrical and office renovation fit-out works for RHB Banking Group.
- Professionalism in renovation and able to meet tight deadline during critical situations.
- Manage a strong network of manpower management team to serve our regional director’s office nationwide or by state (vendor to indicate the state that the company will be able to serve).
*Detailed scope will be shared during pre-qualification exercise
|
11th June 2019 |
| 5 |
Appointment of Tour Operator for RHBAM Agency Incentive Trips to Europe (London & Edinburgh) in 2020
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Proven track records of 5 years’ experience with at least 3 financial institutions
- Mandatory requirements:
| No |
Requirement |
| 1 |
Return air ticket including airport taxes/fuel surcharge (preferable full service airline). Travel insurance will be covered under RHB Insurance |
| 2 |
Hotel accommodation (4 or 5 rating hotel) |
| 3 |
All meals (halal food or pork free), include a get-together dinner for the participants |
| 4 |
Tour Guide, Tour Manager and coach services to include tipping cost, operator management fee or advance fee (if any) and any other ground agent handling fee. Transfers, excursions, including general admissions fees. |
| 5 |
Travel Kit (Itinerary booklet, luggage tags, travel bag, group photo book, corporate image buntings for group photograph session.) |
| 6 |
Token/welcome gifts/souvenirs for the participants
|
High Level Scope:
- Travel period: Mid June 2020 (Avoid school holiday)
- Tour operator is to assist the participants if they would like to have deviation/extension of stays.
- The quotation must have the detail costing breakdown.
- Tour operator is to conduct an inspection before the trip and to ensure the program/itinerary/meal arrangement are aligned with the proposal.
- Tour operator must arrange representative from Malaysia to follow the entire itinerary with the participants to ensure all program/meal/accommodation and transportation are well organized.
*Detailed scope will be shared during pre-qualification exercise
|
21st May 2019
|
| 6 |
Appointment of Service Providers for Statement Printing, Mailing & Electronic Presentment for RHB Group for year 2019 to 2022
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Proven track records of 5 years’ experience with at least 3 financial institutions
- Mandatory requirements:
| No |
Requirement |
| 1 |
Minimum 5 years of operation |
| 2 |
Experience in Electronic Presentment services (e-pull & e-push) for at least 3 years |
| 3 |
Possess a valid registered printing license |
| 4 |
Possess valid and adequate insurance coverage, related to outsourcing activities |
| 5 |
Maintain high level of statement processing integrity |
| 6 |
Ensure adequacy of BCP/DRP readiness, business processes, systems, security practices & control. |
| 7 |
Compliance to BNM Outsourcing/ BCP requirement/ guideline
|
| 8 |
Adequacy of resources and ability to perform for multiple entities
|
| 9 |
Able to allow for flexibility to customise statement/notices printing service/ e-statement to fit RHB needs
|
High Level Scope:
- To perform statement, e-statement and notices printing for the Group
- Printing scheduled daily/ monthly/ yearly statement, notices, letters and other ad-hoc requests as and when required by RHB
- Professionalism in servicing and being responsive to urgent query & provide timely problem solution
*Detailed scope will be shared during pre-qualification exercise
|
12th March 2019
|
| 7 |
Appointment of General Courier, Despatch & Drop mail Services for RHB Banking Group for period from 2019 to 2022
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Past experience with at least 2 financial institutions
- Mandatory requirements:
| No |
Requirement |
| 1 |
Vendor must have a minimum 3 years of experience in serving Financial Institution. |
| 2 |
Staff employed under vendor must be trained to be able to perform work as stipulated in the scope of work prepared by RHB. |
| 3 |
Vendor must conduct mandatory screening and background check on every staff employed under the company:
- Medical records - to medically certify staff is healthy,
- Criminal records - to be checked against Kementerian Dalam Negeri (KDN), and
- To cross check with Immigration Department’s record and Jabatan Pendaftaran’s record, etc.
|
| 4 |
Mandatory requirement for Vendor to have automated tracking system. |
| 5 |
Vendor must implement minimum wage ruling as instructed by Government for staff employed under the company. |
| 6 |
Vendor must clarify on the capability of handling and delivering special item such as Cold, Fresh, Fragile and / or Hot item |
High Level Scope:
- Able to provide general courier, despatch & drop mail services nationwide.
- Geographical coverage: Must at least have strong presence or network at 1 particular state, ie. whole Perak, whole Johor, whole Kelantan, etc.
- Manage a strong network of manpower management team to serve our branches nationwide or by state (please indicate the state that your company will be able to serve).
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by Group Administration team in HQ or from branches.
*Detailed scope will be shared during pre-qualification exercise
|
28 February 2019 |
| 8 |
Appointment of Office Cleaning Services for RHB Bank Branches & Sales Centres Nationwide for year 2019 to 2020
Please proceed to perform supplier self-registration if the following requirements are met:
- Preferably with past experience with at least 2 financial institutions
- Preferably with minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
| 1 |
Vendor must have a minimum 3 years of experience in serving Financial Institution. An added advantage for those who have experiences in servicing operating banking hall. |
| 2 |
Worker/cleaner employed under vendor must be trained to be able to perform work as stipulated in the scope of work prepared by RHB. |
| 3 |
Worker/cleaner employed under vendor must have valid Malaysian working permit (applicable for foreign workers only) |
| 4 |
Vendor must conduct mandatory screening and background check on every worker/cleaner employed under the company :
- Medical records - to medically certified worker/cleaner is healthy,
- Criminal records - to be checked against Kementerian Dalam Negeri (KDN), and
- To cross check with Immigration Department’s record and Jabatan Pendaftaran’s record, etc.
|
| 5 |
Worker/cleaner employed under vendor must be able to communicate verbally in Bahasa Melayu or English. |
| 6 |
Cleaner provided by vendor at RHB branches and Sales Centres must be female, aged from 20 years to 50 years old and physically able to perform cleaning duties. |
| 7 |
Vendor must have back up cleaner or mobile team to ensure cleaning service operations are not interrupted when main cleaner is absent. |
| 8 |
Supervisor employed under vendor to monitor the worker/cleaner must conduct a mandatory visit to branch on every month to check the worker/cleaner’s performance. A monthly report must be submitted to Group Administration team in HQ. |
| 9 |
Chemical or detergent supplied for worker/cleaner by vendor must be environmental friendly and comply with Department of Occupational Safety & Health (DOSH) regulations. |
| 10 |
Cleaning equipment must be provided by vendor for each individual branches. Broom, mop, dustpan, cloth, scrubber & toilet brush are to be changed every 6 months. |
| 11 |
Vendor must implement minimum wage ruling as instructed by Government for worker/cleaner employed under the company. |
High Level Scope:
- Geographical coverage: Must at least have strong presence or network at 1 particular state, ie. whole Perak, whole Johor, whole Kelantan, etc.
- Manage a strong network of manpower management team to serve our branches nationwide or by state (please indicate the state that your company will be able to serve).
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by Group Administration team in HQ or from branches.
*Detailed scope will be shared during pre-qualification exercise
|
15 October 2018 |
| 9 |
Appointment of ID & QS consultant for year 2018- 2019
Please proceed to perform supplier self-registration if the following requirements are met:
- Preferably to have minimum company paid up capital and shareholder fund of RM 200,000.00
- Preferably to have past experience with financial institutions
- Preferably with minimum 3 years of operation
- Mandatory requirement(s):
| No |
Requirement |
| 1 |
For ID Consultant, to have Board of Architects Malaysia (BAM) or Malaysia Institute of Interior Designers (MIID) certification.
For QS consultant, to have Board of Quantity Surveyor Malaysia (BQSM) certification |
High Level Scope:
1. The scope of consulting services include architecture, interior design, mechanical & electrical engineering, structural engineering, quantity survey, documentation of pre and post tender, contract administration, supervision, and final account for bank and office renovation fit-out works for RHB Banking Group.
*Detailed scope will be shared during pre-qualification exercise
|
13 August 2018 |
| 10 |
Appointment of Tour Operator for Group Retail Annual Sales Convention 2018 to Munich & Shanghai
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Past experience with at least 2 financial institutions
- Minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
| 1 |
Return international air ticket including airport taxes and fuel surcharge (full service airline). Inclusive of travel insurance/flight insurance to be taken from RHB Insurance |
| 2 |
Hotel Accommodation (4* & 5* rating) with full board meals arrangement to be halal (or pork free)
|
| 3 |
Professional Tour Guide, Tour Manager and reliable coach service is a must with the ability to converse in English and BM (multilingual) |
| 4 |
Tour Guide, Tour Manager and coach services to include tipping cost, operator management fee or advance fee (if any) and any other ground agent handling fee. Transfers, excursions, including general admissions fees.
|
| 5 |
Travel Kit (Itinerary booklet, luggage tags, travel bag, group photo book) Token/welcome gifts/souvenirs for the delegates. Corporate Image banners for group photograph session |
| 6 |
Group 1 (Munich) and Group 2 (Shanghai) convention are NOT to be organized concurrently/simultaneously |
High Level Scope:
- Travel period: Jan- Feb 2019
- The quotation must consist of detailed breakdown in costing.
- Tour operator to assist delegates should they request for deviation/extension stays. To also conduct inspection to finalize the hotels, restaurants and itinerary of the trip. For hotels, the requirement for private functions for delegates recognition (certificate of achievement). To coordinate local flight transfer and hotel accommodation for outstation delegates, to and fro from their origin states to airport. Preferred Travel Period to be completed within the specified period itself for the groups.
- For unavoidable incident where certain delegates requested for halal menu (which is inclusive in the tour package) appointed tour operator to manage the situation diligently. Segregation of delegates with such preferences needed during B/L/D. Preference is to avoid such occurrence).
- Tour to adopt the fixed itinerary provided inclusive of all entrance fees i.e. to amusement park, places of interest, boat ride etc. The indicated cost per ticket per pax shall include all fees i.e. taxes, visa fees (if any) and should the proposal exceed the budget indicated, the tour operator (that exceed) shall not be considered
*Detailed scope will be shared during pre-qualification exercise
|
31 July 2018 |
| 11 |
Offsite Document Storage & Record Management for RHB Banking Group for year 2018 to 2021
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Proven track record and 3 years satisfactory experience with at least 2 financial
institutions
- Minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
| 1 |
The vendor must have a minimum of 5 years in record management operation. |
| 2 |
The vendor must have Warehouse Operating License
|
| 3 |
The vendor warehouse must be located at flood free zone |
| 4 |
The vendor’s surrounding neighbour business operation facilities must NOT producing combustible treat to the warehouse.
|
| 5 |
The vendor warehouse and other operating processes must have updated insurance coverage available. |
High Level Scope:
- Geographical coverage: Nationwide (Peninsular and East Malaysia is preferable)
- The premise must comply to the building and other relevant authority requirement. With safe and systematic storage facility for documents storage.
- The storage facility service includes collection, retrieval, repacking, storage and destruction of paper document.
- A web based ordering and a live system is preferred.
- Manage a strong network of support team to serve our branches nationwide/by state.
- Professionalism in servicing and being responsive to urgent query.
*Detailed scope will be shared during pre-qualification exercise
|
13 July 2018 |
|
12
|
Air Conditioning Service and Maintenance for RHB Banking Group (Nationwide / State) for year 2019-2021
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Proven track record and 3 years satisfactory experience with at least 2 financial institutions
- Minimum 3 years of operation
High Level Scope:
- Geographical coverage: Nationwide (Peninsular and East Malaysia) or by specific state only
- Manage a strong network of technical team to serve our branches nationwide/by state. ( Please indicate the state that your company will able to serve)
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with a strong helpdesk setup to smoothen two ways communication between vendor and complainant.
*Detailed scope will be shared during pre-qualification exercise
|
30 June 2018 |