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1
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Appointment of Office Cleaning Service Provider for RHB Big Buildings for year 1/4/2023 to 31/3/2026 (3 years)
Please proceed to perform supplier self-registration if the following requirements are met:
1. Minimum company paid up capital and shareholder fund of RM500,000.00
2. Preferably with past experience with at least 2 financial institutions
3. Mandatory requirements:
| No |
Requirement |
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1
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Vendor Experience & Recognition:
- Vendor should able to maintain the pricing for 3 years.
- Vendor must have a minimum 8 years of experience in serving Financial Institution and Hotel (Min 3 Star Rating or Bank’s training academy with hostel).
- Registered with MOF under code 221001 (pembersihan bangunan dan pejabat) dan 221002 (membersih kawasan)
- Have registered office with SSM (Suruhanjaya Syarikat Malaysia) in Klang Valley.
- To submit all below documents:
- Salinan Sijil Kementerian Kewangan
- Salinan Sijil SSM
- Laporan Terkini Akaun Tahunan Syarikat
- Insuran Perlindungan Pekerja
- Salinan Pendaftaran KWSP
- Salinan Pendaftaran PERKESO
- DOSH Compliance (to submit DOSH past 2 years audit report)
- Hazard for Cleaning (HIRARC & SOP) Registered under the Cleaning Company and NOT third party
- Chemical Health Risk Assessment. Registered under the Cleaning Company and NOT third Party
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2
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Comprehensive Workers:
- Have an In-House Training Centre with workers data record
- All workers / cleaners must be well trained prior taking charge of the cleaning place.
- Specially trained with certified certification for working at high such as Gondola for High rise cleaning and etc. Registered under the Cleaning Company and NOT third party.
- Specially trained to handle types of floors and marbles
- Commitment from Tenderers to provide on-going training from time to time for workers.
- Support team (24 hours) for emergency purpose
- Vendor must have back up cleaner or mobile team to ensure cleaning service operations are not interrupted when main cleaner is absent
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3
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Cleaning Contractor is solely responsible for their employees:
- Foreign worker without a valid work permit are not permitted worked at RHB Banking group premises.
- Cleaner employment must be from aged between 18 to 60 years only and physically able to perform cleaning duties.
- Communicating and understanding instruction in English / Bahasa Melayu.
- NO UNHCR (United Nation High Commissioner for Refugees) refugees or asylum are allowed
- Medical records - to medically certified worker/cleaner is healthy.
- Criminal records - to be checked against Kementerian Dalam Negeri.
- To cross check with Immigration Department’s record and Jabatan Pendaftaran’s record, etc.
- All employees must wear tidy and clean uniform, Security pass and staff ID tag at all times during duty
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4
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Chemical :
- All chemical used must be comply with local authorities requirement
- Using GREEN Chemical.
- CHRA /HIRAC endorsed by Certified JKKP competence person.
- Chemical handling storage management.
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5
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Equipment:
- Cleaning equipment must be provided by vendor. Broom, mop, dustpan, cloth, scrubber & toilet brush are to be changed every 6 months.
- All machineries must be in good condition and comply with local authority’s requirement.
- Trained worker to use the equipment
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6
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Indemnity:
Tenderers must follow and agreed all RHB Banking Group requirements.
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High Level Scope:
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by RHB Banking Group team in HQ.
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15th Nov 2022
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| 2 |
To Supply & Install New, Parts Replacement and Provide Maintenance Services of CCTV System at RHB Bank/Islamic, RHB Investment, RHB Insurance, RHB Asset Management Branches Nationwide for year 2023 till 2026
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Past experience with at least 2 financial institutions
- Minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
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1
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To provide service nationwide (for rectification service & quarterly maintenance)
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2
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Recording Quality (Full D1 configuration)
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3
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Able to maintain the current and to install new Cameras & DVR – Samsung (Wisenet)
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4
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Free charges within warranty period
- Design material and workmanship warranty for a period of at least twelve (12) months
- Digital video recorder (DVR) - (three) 3 years warranty
- Other parts – (one) 1-year warranty
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High Level Scope:
- All system shall be guaranteed against faulty design material and workmanship for a period of at least twelve (12) months & 3 years for digital video recorder (DVR) from date of handing over after successful and testing and commissioning.
- Carry out maintenance, repair and service work if the said equipment is faulty and ensure the said equipment are in good working condition and to be charged as per contract rates.
- Response time for rectification within 24hours / up to 48hrs for rural / outskirt area (especially Sabah/Sarawak).
- To maintain and service all CCTV equipment to ensure that all in good condition (if any faulty item found to change immediately).
* Detailed scope will be shared during pre-qualification exercise
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15th October 2022 |
| 3 |
To Appoint a Single Service Provider to Supply, Install of New, Parts Replacement and Provide Maintenance Services of Alarm System, Central Monitoring System (CMS) Service & Door Access System for RHB Bank/Islamic, RHB Investment, RHB Insurance, RHB Asset Management Branches Nationwide for year 2023 till 2026
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Past experience with at least 2 financial institutions
- Minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
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1
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To provide service nationwide (for rectification service & quarterly maintenance)
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2
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Door Access System
- Primary: Able to adapt the current system’s brand as stated below in order for delete/create new user password
- Rosselaire
- MicroEngine SK32
- Secondary: To offer own integrated door access system
- Door access system able to link with PC for report printing
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3
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Alarm & Central Monitoring System (CMS)
- Must own a CMS Centre (not 3rd party)
- Able to install the capitalized item (alarm panel, keypad and external siren) at Branch in 3 months.
- Able to provide service in 24/7 with Central/Regional CMS Centre for monitoring.
- The alarm connection to CMS via
- TM telephone line
- TM unifi
- Cellular Sim Card
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4
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Quarterly Maintenance
- During quarterly visit technician to inspect alarm system & door access system.
- During quarterly visit technician to do branch alarm testing at
- ATM/CDM (parameter secured Auto-Timer lock (ATL), PIR, roller shutter, roller shutter contact and bollard)
- Alarm points at 2nd floor and above (every high-risk area at Strong Room / Safe Deposit Box secured parameter alarm contact & PIR)
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5
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Central Monitoring System (CMS)
- Branch will do monthly alarm testing
- Alarm technician will do quarterly alarm testing on behalf of branch
- To provide monthly report for non-respond call by branch.
- To provide monthly alarm testing report for all 213 bank branches (for high risk area alarm points)
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6
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Free charges within warranty period
- Design material and workmanship warranty for a period of at least twelve (12) months
- New installed system (for new branch) warranty of (one) 1 year
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High Level Scope:
- All system shall be guaranteed against faulty design material and workmanship for a period of at least twelve (12) months & new installed system (for new branch) warranty of (one) 1 year from date of handing over after successful and testing and commissioning.
- Carry out maintenance, repair and service work if the said equipment is faulty and ensure the said equipment are in good working condition and to be charged as per contract rates.
- Response time for rectification within 24hours / up to 48hrs for rural/outskirt area (especially Sabah/Sarawak).
- To maintain and service of new installed system (for new branch) after end of guarantee period (one year) accordingly.
- The alarm system is connected to the Service Provider (SP) - CMS Control Centre
* Detailed scope will be shared during pre-qualification exercise
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15th October 2022 |
| 4 |
Appointment of Tour Operator for - 2022 GCB Annual Sales Convention - Trip to Switzerland and Tokyo
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Proven track records of 5 years’ experience with at least 3 financial institutions
- Mandatory requirements:
| No |
Requirement |
| 1 |
Return air ticket (full service airline) including airport taxes, fuel surcharge, baggage allowance up to 30kgs, meal arrangement at the airport, travel insurance/flight insurance to be taken from RHB Insurance Berhad
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| 2 |
Hotel Accommodation (4* & 5* rating) with full board meals arrangement to be halal (or pork free) including weekend surcharge etc. |
| 3 |
For hotels, the requirement for Gala Dinner for delegates recognition (certificate of achievement) |
| 4 |
Professional Tour Guide, Tour Manager, reliable coach service etc. is a must with the ability to converse in English and BM (multilingual) |
| 5 |
Tour Guide, Tour Manager and coach services to include Complimentary WIFI service while travelling on coach, tipping cost, operator management fee or advance fee (if any) and any other ground agent handling fee i.e. transfers, parking, runner, excursions, including general admissions fees. |
| 6 |
Travel Kit (Itinerary booklet, luggage tag, travel bag, group photo book, hand sanitizer, mask) Token/welcome gifts/souvenirs/door gift for the delegates. Corporate Image banners for group photograph session. |
| 7 |
Tour operator to assist delegates should they request for deviation/extension stays. |
| 8 |
Tour operator to conduct inspection to finalize the hotels, restaurants, itinerary of the trip etc. |
| 9 |
Tour operator to coordinate local flight transfer and hotel accommodation for outstation delegates, to and from their origin states to airport. |
| 10 |
Tour operator is required to manage the halal menu request diligently. Segregate the delegates with special menu request accordingly (Breakfast / Lunch / Dinner). |
| 11 |
Tour package shall inclusive of all entrance fees i.e. to amusement park, places of interest, boat ride etc. The indicated cost per ticket per pax shall include all fees i.e. taxes, visa fees (if any) and should the proposal exceed the budget indicated, the tour operator (that exceed) shall not be considered. |
| 12 |
Other value added services: Travel apps/e-registration link/teaser videos/photographer/videographer |
| 13 |
The quotation must consist of detailed breakdown in costing, minimum no. of delegates, proposed travelling dates, payment T&C, cancellation T&C (voluntary & involuntary) |
| 14 |
In the event there are multiple groups of participants, convention for respective groups are NOT to be organized concurrently/ simultaneously. |
| 15 |
Preferred Travelling Period to be completed within a specific period for the groups. |
High Level Scope:
- Ability of Tour Manager to keep the delegates enthusiasm throughout the traveling period
- Ability of Tour Manager to handle unexpected emergency situation is a must and to ensure the well-being and safety of all delegates
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29th September 2022 |
| 5 |
Appointment of Domestic Courier Service and Hand Delivery for RHB Banking Group for the year of 2022 to 2025 (3 years)
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Preferably with past experience with at least 2 financial institutions
- Minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
| 1 |
Vendor Experience & Recognition
- Vendor should able to maintain the pricing for 3 years.
- To submit all below documents:
- Company’s operating license with MCMC
- Licence A – for domestic and international inbound/outbound services
- License B – for domestic and international inbound services Only (Uses agent for outbound services)
- Company’s quality certification (ISO9001)
- Company achievement / recognition certification
- Clarification on the scope of service allowed under the license.
- List of branch available nationwide
- List of flight frequency to overseas
- List of charted flight from Malaysia to support the shipment
- List of existing financial institution using the service
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| 2 |
Network Coverage
- Able to cover rural remote areas internationally.
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| 3 |
Security & Tracking System
- Online real time tracking of consignment is required.
- For Online real time tracking, to ensure the scanned support
document is available.
- Tracking system’s starting point requirement is at the point of
collection of the shipment.
- To provide single point of contact customer service support.
- To ensure that the security of vendor premises is under tight control.
- To fully fill the handling procedures for deliveries of security document/media/fragile items/hampers.
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| 4 |
Manpower & Support Equipment/vehicles
- To established mobile team to support day to day Operation
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| 5 |
Operations
- To do collection/pick- up from RHB Branches
- To verify/sight the beneficiary identification before release the document.
c.
To provide Service Level Agreement for International Courier Service.
- To provide sufficient stock of courier stationery.
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| 6 |
Indemnity
Tenderers must follow and agreed all RHB Banking Group requirements.
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High Level Scope:
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by RHB Banking Group team in HQ.
- Coverage of below entities:
- RHB Bank Berhad
- RHB Investment Bank Berhad
- RHB Islamic Bank Berhad
- RHB Insurance Berhad
- RHB Asset Management Berhad
- RHB Property Management Sdn Bhd
- RHB Kawal Sdn Bhd
- RHB Trustees Berhad
- Malaysian Trustees Berhad
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3rd June 2022 |
| 6 |
Appointment of Service & Maintenance, Supply of New Spare Parts and New Air conditioners at RHB Banking Group branches Nationwide
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000
- At least 3 Past experience project.
- Mandatory requirements:
| No |
Requirement |
| 1 |
Company establishment more than 5 years |
| 2 |
Registered with CIDB (min. grade G2 code registration M01 or M15 or M20) |
- General Requirements:
| No |
Requirement |
| 1 |
Experience work in financial institution or banking industry and regional retails - minimum 3 years’ experience. |
| 2 |
SLA commitment - 3 hours for West Malaysia & 4 hours for East Malaysia |
| 3 |
Company Insurance - Contractors All Risks Insurance, Public Liability Insurance and Workmen's Compensation. |
| 4 |
Technical support team - Minimum 2 people technician with minimum 5 years’ experience. |
| 5 |
Register with Suruhanjaya Tenaga - Registered as Mechanical or Mechanical & Electrical contractor with ST. |
| 6 |
Able to design aircond system. - Projects record. |
| 7 |
Assigned contact personnel/helpdesk. 24/7 support on standby |
High Level Scope:
- Geographical coverage: All Malaysia
- The scope of this tender include:
- The contractor shall perform all professional services as necessary to provide RHB Banking Group with a complete design package including the requirements outlined in the Document Tender “Service & maintenance, supply of new spare parts and new air conditioners at RHB Banking Group branches Nationwide”.
- The contractor shall follow operational and compliant with all applicable standards, building codes, any authority requirements, and government requirements.
- The contractor shall include specifications, calculations and costing in their proposal/quotation for RHB to review. After approval by RHB on the proposal/quotations, the contractor shall provide all necessary to successfully complete their work.
*Detailed scope will be shared during pre-qualification exercise
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25th February 2022 |
| 7 |
Appointment of Office Cleaning service for RHB Banking Group for the year of 2022 to 2025 (3 years)
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund by region of;
- All Klang Valley (KV South, North, West): RM 200,000
- Southern: RM 100,000
- Perak: RM 100,000
- Northern: RM 100,000
- East Coast: RM 100,000
- Sabah: RM 100,000
- Sarawak: RM 100,000
- Preferably with past experience with at least 1 financial institutions & 1 corporate companies
- Minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
| 1 |
Vendor Experience & Recognition
- Vendor should able to maintain the pricing for 3 years.
- To submit all below documents:
- Company’s operating license
- Company’s quality certification (ISO9001)
- Company achievement / recognition certification
- Clarification on the scope of service allowed under the license.
- List of branch available nationwide
|
| 2 |
Network Coverage
- Vendor to state the region able to cover
(Klang Valley/Perak/Southern/Northern/Sabah/Sarawak/East Coast)
|
| 3 |
Office Cleaning Scope of Work
- EPF / KWSP deduction of cleaner is required
- Vendor to commit 8 hours’ weekdays operation (exclude lunch hour) for branches
- Vendor to commit 3 hours of daily operations (exclude lunch hour) for Sales Centre
- Vendor to commit 1 hour per day for KLIA & KLIA2
- Vendor to commit with min 3 times / min 3 session daily sanitization work ( detailed wiping) at branches/sales centre
|
| 4 |
Manpower & Support
- To established mobile team to support day to day
Operation if existing cleaner is on leave/mc/resign
- vendor to provide adhoc cleaning if required such as carpet shampoo & spring cleaning
|
| 5 |
Equipment
- To provide equipment of cleaning to be supplied to branches/sales centre (mop/vacuum/broom etc)
- To provide sufficient stock of cleaning equipment and to replace once the equipment is malfunction
|
| 6 |
Indemnity
Tenderers must follow and agreed all RHB Banking Group requirements.
|
High Level Scope:
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by RHB Banking Group team in HQ / branches.
- Coverage of below entities:
- RHB Bank Berhad
- RHB Investment Bank Berhad
- RHB Islamic Bank Berhad
- RHB Insurance Berhad
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10th January 2022
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| 8 |
Appointment of Office Cleaning service for RHB Banking Group for the year of 2022 to 2025 (3 years)
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund by region of;
- All Klang Valley (KV South, North, West): RM 200,000
- Southern: RM 100,000
- Perak: RM 100,000
- Northern: RM 100,000
- East Coast: RM 100,000
- Sabah: RM 100,000
- Sarawak: RM 100,000
- Preferably with past experience with at least 1 financial institutions & 1 corporate companies
- Minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
| 1 |
Vendor Experience & Recognition
- Vendor should able to maintain the pricing for 3 years.
- To submit all below documents:
- Company’s operating license
- Company’s quality certification (ISO9001)
- Company achievement / recognition certification
- Clarification on the scope of service allowed under the license.
- List of branch available nationwide
|
| 2 |
Network Coverage
- Vendor to state the region able to cover
(Klang Valley/Perak/Southern/Northern/Sabah/Sarawak/East Coast)
|
| 3 |
Office Cleaning Scope of Work
- EPF / KWSP deduction of cleaner is required
- Vendor to commit 8 hours’ weekdays operation (exclude lunch hour) for branches
- Vendor to commit 3 hours of daily operations (exclude lunch hour) for Sales Centre
- Vendor to commit 1 hour per day for KLIA & KLIA2
- Vendor to commit with min 3 times / min 3 session daily sanitization work ( detailed wiping) at branches/sales centre
|
| 4 |
Manpower & Support
- To established mobile team to support day to day
Operation if existing cleaner is on leave/mc/resign
- vendor to provide adhoc cleaning if required such as carpet shampoo & spring cleaning
|
| 5 |
Equipment
- To provide equipment of cleaning to be supplied to branches/sales centre (mop/vacuum/broom etc)
- To provide sufficient stock of cleaning equipment and to replace once the equipment is malfunction
|
| 6 |
Indemnity
Tenderers must follow and agreed all RHB Banking Group requirements.
|
High Level Scope:
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by RHB Banking Group team in HQ / branches.
- Coverage of below entities:
- RHB Bank Berhad
- RHB Investment Bank Berhad
- RHB Islamic Bank Berhad
- RHB Insurance Berhad
|
3rd January 2022
|
| 9 |
PROPOSED TO DESIGN, FABRICATE, DELIVER, INSTALL, AND MAINTAIN AN INDUSTRIAL PHOTOVOLTAIC SOLAR SYSTEMS FOR RHB COMPLEX, BANGI & SELECTED RHB BRANCHES
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 1,000,000.00
- At least 3 Past experience project with licenses/utility provider.
- Mandatory requirements:
| No |
Requirement |
| 1 |
Registered with CIDB grade G4 – G7, category ME with classification in E4/E22/E33/E35
|
| 2 |
Registered with SEDA Malaysia - Registered PV Service Provider (RPVSP) 2021-2022 |
| 3 |
Registered with Suruhanjaya Tenaga – Kontraktor Elektrik Berdaftar Kelas A/B |
| 4 |
Registered with MOF |
| 5 |
ISO certification |
| 6 |
Company establishment more than 5 years |
| 7 |
Obtain company insurance & other construction related insurance (contractor all risk, public liability, & workmen compensation) |
| 8 |
Has site support and after sales service team operate/available 24/7 |
High Level Scope:
- Geographical coverage: All Malaysia
- The scope of this project include:
- The contractor shall perform all professional services as necessary to provide RHB Banking Group with a complete design package including the requirements outlined in the Document Tender “REQUEST FOR PROPOSAL - PROPOSED TO DESIGN, FABRICATE, DELIVER, INSTALL, AND MAINTAIN AN INDUSTRIAL PHOTOVOLTAIC SOLAR SYSTEMS FOR RHB COMPLEX, BANGI & SELECTED RHB BRANCHES”
- The contractor shall install the project such that it is operational and compliant with all applicable standards, building codes, UTILITY/TNB interconnection requirements, and government requirements.
- The contractor shall include specifications, calculations and drawings in the design package, and turn it over to RHB. After approval by RHB of the final design package, the contractor shall provide all necessary construction to successfully complete the photovoltaic system installation.
- Provide mitigation to ensure no interruption to hot electricity supply that may effected building operations during upgrading works
- The awarded contractor shall apply for and manage the rebate funding under government initiatives for Green Technology Projects such as:
- Investment Tax allowances (ITA)
- Capital allowances (CA)
- Company’s willingness to take whole or partial of the award if they are successful subject to RHB’s discretion.
*Detailed scope will be shared during pre-qualification exercise
|
24th December 2021
|
| 10 |
Appointment of Contractors for RHB Bank Head Office for year 2022-2023
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Past experience with at least 2 financial institutions
- Mandatory requirements:
| No |
Requirement |
| 1 |
Register with CIDB minimum grade G4
|
| 2 |
Company establishment more than 5 years
|
| 3 |
Minimum 3 years work experience with financial institution or banking industry
|
| 4 |
Obtain company insurance & other construction related insurance (contractor all risk, public liability, & workmen compensation)
|
| 5 |
Project Manager - Minimum 5 years working experience
|
| 6 |
Technical support team – at least 2 site supervisor and technician with minimum 5 years working experience.
|
High level scope of work:
- Geographical coverage: Renovation at the RHB headquarters in Klang Valley (RHB Centre, RHB Complex Bangi, Jalan Tun HS Lee, Jalan Silang and Crystal Plaza, PJ).
- The scope of renovation includes authority approval (if required), architectural, interior design, mechanical & electrical and office renovation fit-out works for RHB Banking Group.
- Professionalism in renovation and able to meet tight deadline during critical situations. Renovation timeline from 4 – 8 weeks depend on the floor area to be renovated.
*Detailed scope will be shared during pre-qualification exercise
|
2nd December 2021 |
| 11 |
Appointment of Overseas Courier service for RHB Banking Group for the year of 2022 to 2024 (3 years)
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Preferably with past experience with at least 2 financial institutions
- Mandatory requirements:Minimum 3 years of operation
| No |
Requirement |
| 1 |
Vendor Experience & Recognition
- Vendor should able to maintain the pricing for 3 years.
- To submit all below documents:
- Company’s operating license with MCMC
- Licence A – for domestic and international
inbound/outbound services
- License B – for domestic and international inbound services
Only (Uses agent for outbound services)
- Company’s quality certification (ISO9001)
- Company achievement / recognition certification
- Clarification on the scope of service allowed under the license.
- List of branch available nationwide
- List of flight frequency to overseas
- List of charted flight from Malaysia to support the shipment
- List of existing financial institution using the service
|
| 2 |
Network Coverage
- Able to cover rural remote areas internationally
|
| 3 |
Security & Tracking System
- Online real time tracking of consignment is required.
- For Online real time tracking, to ensure the scanned support
document is available.
- Tracking system’s starting point requirement is at the point of
collection of the shipment.
- To provide single point of contact customer service support.
- To ensure that the security of vendor premises is under tight control.
- To fully fill the handling procedures for deliveries of security document/media/fragile items/hampers.
|
| 4 |
Manpower & Support Equipment/vehicles
- Online real time tracking of consignment is required.
|
| 5 |
Operations
- To do collection/pick- up from RHB Branches
- To verify/sight the beneficiary identification before release the document.
- To provide Service Level Agreement for International Courier Service.
- To provide sufficient stock of courier stationery.
|
| 6 |
Indemnity
- Tenderers must follow and agreed all RHB Banking Group requirements.
|
High level scope of work:
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by RHB Banking Group team in HQ.
- Coverage of below entities:
- RHB Bank Berhad
- RHB Investment Bank Berhad
- RHB Islamic Bank Berhad
- RHB Insurance Berhad
- RHB Asset Management Berhad
- RHB Property Management Sdn Bhd
- RHB Kawal Sdn Bhd
- RHB Trustees Berhad
- Malaysian Trustees Berhad
|
29th October 2021 |
| 12 |
Appointment of Call Centre and Roadside Assistance Service Provider for RHB Insurance from 2021 to 2024
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Proven track records of 3 years’ minimum of operation with at least 2 financial institutions.
- Mandatory requirements:
| No |
Requirement |
| 1 |
Able to provide Call Centre and Roadside Assistance in Malaysia nationwide. Furthermore to provide Towing Assistance in Singapore, Brunei and Thailand (within 60km from the Malaysia-Thailand border).
|
| 2 |
Able to provide the following supplemental services in Malaysia nationwide:
- Alternative travel assistance
- Car delivery assistance
- Hotel accommodation assistance
- Medical referral assistance
|
| 3 |
Call centre’s IT system must be able to record conversations and track drop calls |
| 4 |
The service provider must have effective business continuity plan in place to ensure no interruption of service.
|
| 5
|
Able to provide quarterly performance report to indicate the call center performance and achievement including the turnaround time. |
| |
|
High level scope of work:
- Operating a call center for inbound calls to support RHB Insurance Roadside Assistance Programme.
- To provide breakdown assistance; i.e. onsite repair and/or towing, to our motor policyholders in Malaysia nationwide and towing arrangement in Singapore, Brunei and Thailand (within 60km from Malaysia-Thailand border).
*Detailed scope will be shared during pre-qualification exercise
|
1st July 2021 |
| 13 |
Appointment of Service Providers for Collection of Outward Cheque Clearing from KL HPC, RHB Centre to various Unisys (M) Sdn Bhd Processing Centres and Collection of Upfront Reject Cheques from KL HPC, RHB Centre to RHB Branches for Clearing & Outsourcing Management, RHB Bank Bhd from 1st July 2021 to 31st December 2023
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Preferably with past experience with at least 2 financial institutions
- Minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
| a |
Vendor Certification/Registration
- Vendor must have a minimum 3 years’ minimum operation with at least 2 serving Financial Institution
- The company is in compliance with The Occupational Safety and Health Practice & Control
- Have registered office with SSM (Suruhanjaya Syarikat Malaysia)
- Service provided must be from the vendor itself, it is not a franchise or subcontract to other party
- Have on operation office in Klang Valley and at least 1 operating centre in each region.
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| b |
Daily Collection of Outward Cheque Clearing from various RHB Branches and Same Day Delivery to various Unisys (M) Sdn Bhd Processing Centres
- Courier Region allocated are Perlis, Kedah, Perak, Pulau Pinang, Selangor, Wilayah Persekutuan, Pahang, Negeri Sembilan, Melaka and Johor
- Includes collection of night consignment from 8 Unisys Processing Centres located at Alor Setar, Pulau Pinang, Ipoh, Kuala Lumpur, Kuantan, Melaka and Johor Bahru
- Able to perform normal courier delivery in Klang Valley
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| c |
Daily Collection of Upfront Reject Cheques from KL HPC, RHB Centre and Next Morning Delivery to RHB Branches
- To provide courier service by sending cheques to RHB Branches under region Perlis, Kedah, Perak, Pulau Pinang, Selangor, Wilayah Persekutuan, Pahang, Negeri Sembilan, Melaka and Johor
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| d |
Indemnity
Tenderers must follow and agreed all RHB Banking Group requirements.
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| |
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High Level Scope:
- Professionalism in servicing and able to meet tight deadline during critical situations
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by RHB Banking Group team in HQ.
- All workers/riders must be well trained and flexible on the courier task
- Commitment from Tenderers to provide on-going training from time to time for workers
- Support team (24 hours) for emergency purpose
- Courier must have back up worker/riders or mobile team to ensure service operations are not interrupted
- Able to provide normal courier service upon request if required
- Professionalism in courier tracking and being responsive to urgent query and provide timely problem solution
- Provide courier tracking status with Estimated Time Arrival (ETA) via Email/Group WhatsApp whenever required
- Adequacy of resources to meet the delivery timeline in any situation
*Detailed scope will be shared during pre-qualification exercise
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24th February 2021 |
| 14 |
Appointment of Vendor for Genset Service Maintenance and Spare Parts at RHB Branches for year 2021 to 2023
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Preferably with past experience with at least 2 financial institutions
- Minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
| 1 |
Vendor Certification/Registration
- Required to have either or ST/CIDB/SESCO/SESB
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| 2 |
Competent person with a Chargeman Certificate minimum of A4 (as per Suruhanjaya Tenaga act) |
High Level Scope:
- Able to provide service maintenance as per SOW provided by RHB Banking Group
- The company or competent person shall follow the guideline and comply with the regulation of Electricity Supply Act 1990.
*Detailed scope will be shared during pre-qualification exercise
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19th February 2021
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| 15 |
Appointment of Cash-in-transit (CIT) Service from Kastam office & other government agencies to RHB branches from 2021 to 2024 (3 years)
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Mandatory requirements:
| No |
Requirement |
| 1 |
Cash in Transit Services - Mandatory Requirements
- Able to maintain the pricing for 3 years’ subject to comply on minimum wages policy.
- Minimum 3 years of operation
- Vendor must have a minimum 3 years of experience in serving Financial Institution or Jewellery/Gold shop/Luxury Gallery
- Registered with MOF under code 220801 (Kawalan Keselamatan)
- . Have registered office with SSM (Suruhanjaya Syarikat Malaysia)
- Have registered with Kementerian Dalam Negeri (KDN)
- Members of Persatuan Perkhidmatan Kawalan Keselamatan Malaysia (PPKKM)
- Have firearms (License A) holder, Armed Guard (AG) with Carry & Use license holder, Unarmed Guard (UAG)
- Must be Malaysian Armed and Unarmed Guard (21 years to 60 years old)
- Firearm used pump gun / pistol
- Shooting training minimum one time per year for Armed Guard.
- Armed Guard and Unarmed Guard attend the Certified Security Guard (CSG) training.
- Shall activate BCP testing yearly
- Company Insurance policy for CIT service with minimum amount RM1,000,000.00
- Service provided must be from the vendor itself, it is not a franchise or subcontract to other party.
- Owned armoury vehicle
- Our minimum requirement to have one operating centre for CIT service (that equipped armoury vehicle) to provide service to/from/at our Cash Distribution Centres (CDCs) and branches.
- Must implement minimum age ruling as instructed by Government for staff employed under the Company.
- Must be able to submit all below documents during tender:
- Salinan Sijil Akuan Pendaftaran Kementerian Kewangan (MOF)
- Salinan Sijil SSM
- Salinan Permit/Lesen KDN
- Laporan Terkini Akaun Tahunan Syarikat
- Salinan Pendaftaran KWSP
- Salinan Pendaftaran PERKESO
- Salinan License A and Carry & Use license holder
- Salinan terkini Insurance Policy
- Salinan Sijil Certified Security Guard (CSG)
- Salinan Sijil Ahli Persatuan Perkhidmatan Kawalan Keselamatan Malaysia (PPKKM)
- Salinan terkini Standard Operating Procedure (SOP)
- Salinan terkini Business Continuity Plan (BCP) manual
- Salinan terkini Business Continuity Plan (BCP) report
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| 2 |
Comprehensive Workers
- Have an In-House Training Centre with worker’s data record
- All Armed & Unarmed Guard must be well trained prior providing service at branch.
- Specially trained with CSG certification
- Specially trained to handle weapon and monitoring branch in terms of security aspects
- Commitment from Tenderers to provide on-going training from time to time for security guards.
- All AG & UAG must wear tidy and clean uniform and staff ID tag at all times during duty
- Support team (24 hours) for emergency purposes
- Vendor must have back up armed guard and unarmed to ensure guarding operations are not interrupted when main AG/UAG is absent
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| 3 |
Indemnity
Tenderers must follow and agreed with all RHB Banking Group requirements
|
High Level Scope:
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by RHB Banking Group team in HQ.
*Detailed scope will be shared during pre-qualification exercise
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30th December 2020
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| 16 |
Appointment of Cash-in-transit (CIT) Service for RHB Bank and Islamic branches from 2021 to 2024 (3 years)
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Mandatory requirements:
| No |
Requirement |
| 1 |
Cash in Transit Services - Mandatory Requirements
- Able to maintain the pricing for 3 years’ subject to comply on minimum wages policy.
- Minimum 3 years of operation
- Vendor must have a minimum 3 years of experience in serving Financial Institution or Jewellery/Gold shop/Luxury Gallery
- Registered with MOF under code 220801 (Kawalan Keselamatan)
- . Have registered office with SSM (Suruhanjaya Syarikat Malaysia)
- Have registered with Kementerian Dalam Negeri (KDN)
- Members of Persatuan Perkhidmatan Kawalan Keselamatan Malaysia (PPKKM)
- Have firearms (License A) holder, Armed Guard (AG) with Carry & Use license holder, Unarmed Guard (UAG)
- Must be Malaysian Armed and Unarmed Guard (21 years to 60 years old)
- Firearm used pump gun / pistol
- Shooting training minimum one time per year for Armed Guard.
- Armed Guard and Unarmed Guard attend the Certified Security Guard (CSG) training.
- Shall activate BCP testing yearly
- Company Insurance policy for CIT service with minimum amount RM1,000,000.00
- Service provided must be from the vendor itself, it is not a franchise or subcontract to other party.
- Owned armoury vehicle
- Our minimum requirement to have one operating centre for CIT service (that equipped armoury vehicle) to provide service to/from/at our Cash Distribution Centres (CDCs) and branches.
- Must implement minimum age ruling as instructed by Government for staff employed under the Company.
- Must be able to submit all below documents during tender:
- Salinan Sijil Akuan Pendaftaran Kementerian Kewangan (MOF)
- Salinan Sijil SSM
- Salinan Permit/Lesen KDN
- Laporan Terkini Akaun Tahunan Syarikat
- Salinan Pendaftaran KWSP
- Salinan Pendaftaran PERKESO
- Salinan License A and Carry & Use license holder
- Salinan terkini Insurance Policy
- Salinan Sijil Certified Security Guard (CSG)
- Salinan Sijil Ahli Persatuan Perkhidmatan Kawalan Keselamatan Malaysia (PPKKM)
- Salinan terkini Standard Operating Procedure (SOP)
- Salinan terkini Business Continuity Plan (BCP) manual
- Salinan terkini Business Continuity Plan (BCP) report
|
| 2 |
Comprehensive Workers
- Have an In-House Training Centre with worker’s data record
- All Armed & Unarmed Guard must be well trained prior providing service at branch.
- Specially trained with CSG certification
- Specially trained to handle weapon and monitoring branch in terms of security aspects
- Commitment from Tenderers to provide on-going training from time to time for security guards.
- All AG & UAG must wear tidy and clean uniform and staff ID tag at all times during duty
- Support team (24 hours) for emergency purposes
- Vendor must have back up armed guard and unarmed to ensure guarding operations are not interrupted when main AG/UAG is absent
|
| 3 |
Indemnity
Tenderers must follow and agreed with all RHB Banking Group requirements
|
High Level Scope:
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by RHB Banking Group team in HQ.
*Detailed scope will be shared during pre-qualification exercise
|
15th December 2020
|
| 17 |
Appointment of Physical Guarding (PG) Service for RHB Bank and Islamic branches from 2021 to 2024 (3 years)
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Mandatory requirements:
| No |
Requirement |
| 1 |
Physical Guarding Services - Mandatory Requirements
- Able to maintain the pricing for 3 years’ subject to comply on minimum wages policy.
- Minimum 3 years of operation
- Vendor must have a minimum 3 years of experience in serving Financial Institution or Jewellery/Gold shop/Luxury Gallery
- Registered with MOF under code 220801 (Kawalan Keselamatan)
- Have registered office with SSM (Suruhanjaya Syarikat Malaysia)
- Have registered with Kementerian Dalam Negeri (KDN)
- Members of Persatuan Perkhidmatan Kawalan Keselamatan Malaysia (PPKKM)
- Have firearms (License A) holder, Armed Guard (AG) with Carry & Use license holder, Unarmed Guard (UAG)
- Must be Malaysian Armed and Unarmed Guard (21 years to 60 years old)
- Firearm used pump gun.
- Shooting training minimum one time per year for Armed Guard.
- Armed Guard and Unarmed Guard attend the Certified Security Guard (CSG) training
- Shall activate BCP testing yearly
- Company Insurance policy for guarding service with minimum amount RM1,000,000.00
- Service provided must be from the vendor itself, it is not a franchise or subcontract to other party.
- Our minimum requirement to have one operating centre for PG service (that equipped with armoury, Unarmed Guard, Armed Guard)
- Must implement minimum wage ruling as instructed by Government for staff employed under the Company.
- To submit all below documents:
- Salinan Sijil Akuan Pendaftaran Kementerian Kewangan (MOF)
- Salinan Sijil SSM
- Salinan Permit/Lesen KDN
- Laporan Terkini Akaun Tahunan Syarikat
- Salinan Pendaftaran KWSP
- Salinan Pendaftaran PERKESO
- Salinan License A and Carry & Use license holder
- Salinan terkini Insurance Policy
- Salinan SijIl Certified Security Guard (CSG)
- Salinan Sijil Ahli Persatuan Perkhidmatan Kawalan Keselamatan Malaysia (PPKKM)
- Salinan terkini Standard Operating Procedure (SOP)
- Salinan terkini Business Continuity Plan (BCP) manual
- Salinan terkini Business Continuity Plan (BCP) report
|
| 2 |
Comprehensive Workers
- Have an In-House Training Centre with worker’s data record
- All Armed & Unarmed Guard must be well trained prior providing service at branch
- Specially trained with CSG certification
- Specially trained to handle weapon and monitoring branch in terms of security aspects
- Commitment from Tenderers to provide on-going training from time to time for security guards.
- All AG & UAG must wear tidy and clean uniform and staff ID tag at all times during duty
- Support team (24 hours) for emergency purposes
- Vendor must have back up armed guard and unarmed to ensure guarding operations are not interrupted when main AG/UAG is absent
- Able to provide guarding service on weekend/Public holidays or 24hours at branch.
- Able to provide AG & UAG during ATM replenishment activity at branch on weekend/PH (estimated within 2-3hours)
|
| 3 |
Indemnity
Tenderers must follow and agreed with all RHB Banking Group requirements.
|
High Level Scope:
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by RHB Banking Group team in HQ.
Detailed scope will be shared during pre-qualification exercise
|
15th December 2020
|
| 18 |
Appointment of Overseas Courier service for RHB Banking Group for the year of 2020 to 2023 (3 years)
Please proceed to perform supplier self-registration if the following requirements are met:
- Minimum company paid up capital and shareholder fund of RM 200,000.00
- Preferably with past experience with at least 2 financial institutions
- Minimum 3 years of operation
- Mandatory requirements:
| No |
Requirement |
| 1 |
Vendor Experience & Recognition
- Vendor should able to maintain the pricing for 3 years.
- To submit all below documents:
- Company’s operating license
- Company’s quality certification (ISO9001)
- Company achievement / recognition certification
- Clarification on the scope of service allowed under the license.
- List of branch available nationwide
- List of flight frequency to overseas
- List of charted flight from Malaysia to support the shipment
- List of existing financial institution using the service
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| 2 |
Network Coverage
- Able to cover rural remote areas.
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| 3 |
Security & Tracking System
- Online real time tracking of consignment is required.
- For Online real time tracking, to ensure the scanned support documents are available.
- Tracking system’s starting point requirement is at the point of collection of the shipment.
- To provide single point of contact customer service support.
- To ensure that the security of vendor premises are under tight control.
- To fully fill the handling procedures for deliveries of security document/media/fragile items/hampers.
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| 4 |
Manpower & Support Equipment/vehicles
- To established management team to support day to day Operation.
|
| 5 |
Operations
- To do collection/pick- up from RHB Branches
- To pick-up from specific destination (e.g: Card Personalization Centre, Statement Printing Vendor).
- To verify/sight the beneficiary identification before release the document.
- To provide Service Level Agreement for International Courier Service.
- To provide sufficient stock of courier stationery.
|
| 6 |
Indemnity
Tenderers must follow and agreed all RHB Banking Group requirements.
|
High Level Scope:
- Professionalism in servicing and able to meet tight deadline during critical situations.
- Equipped with strong helpdesk setup with tracking mechanism to smoothen two-ways communication between vendor and complainant.
- Responsive for enquiries, requests and cases lodged by RHB Banking Group team in HQ.
Coverage of below buildings:
- RHB Bank Berhad
- RHB Investment Bank Berhad
- RHB Islamic Bank Berhad
- RHB Insurance Berhad
- RHB Asset Management Berhad
- RHB Property Management Sdn Bhd
- RHB Kawal Sdn Bhd
- RHB Trustees Berhad
- Malaysian Trustees Berhad
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12th March 2020
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