Account Security

No, it won't.

Changing your mobile number won't affect Secure Plus because the existing registration is linked to your device. However, you're required to update your mobile number by visiting the nearest RHB branch in order to continue receiving SMS notifications or any notifications related to your online banking services.

Don't worry! You can easily retrieve your username online by selecting Forgot Username/Password at the login page or screen of RHB Online and Mobile Banking.

Thereafter, provide the details of any of your valid RHB Debit Card, Credit Card, Prepaid Card or Loan Account to retrieve your username.

Don't worry! You can easily reset your password online by selecting Forgot Username/Password at the login page or screen of RHB Online and Mobile Banking.

Yes, you can via Settings > Security > Change Password after logging in or select the Forgot Username/Password option before logging in.

It's a security feature to further authenticate your identity if any unusual activity or unauthorised transaction is detected on RHB Mobile and Online Banking.

Select three Challenge Questions to answer. You may provide any answer of up to 50 alphanumeric characters with no special characters and profanities.

Yes, you may via 'Settings' > 'Security' > 'Change Challenge Question'.

It's a mutual authentication method to verify that the login page is from a genuine RHB site. You'll be asked to register your Secure Word upon RHB Mobile and Online Banking registration.

Use any word that's between 6 and 10 alphanumeric characters without any special characters. Confirm your Secure Word on the RHB Mobile and Online Banking login screen before entering your password.

Don't log in and call Customer Contact Centre for assistance.

Yes, you may via 'Settings' > 'Security' > 'Change Secure Word'.

For security reason you will need to visit a branch for authentication before you can change your One-time PIN (OTP) mobile number using RHB Mobile and Online Banking.

If you haven't logged into your account for a period of time, typically around 180 days, you'll need to register for an account again. This is due to security reasons and to keep your account safe. Remember to keep your login information secure and try to log into your account from time to time so you don't need to register again.

Unfortunately, if your account has been deactivated due to inactivity, you won't be able to retrieve your previous Username/Password. You can register for an account again via RHB Mobile and Online Banking. Tap Register Now and follow the instructions on the screen. Please ensure that you've an RHB Debit/Credit/Prepaid Card or Loan Account before registering.

When you registered previously using a Loan Account, your account was created with limited access. To gain full access and complete transactions with Current/Savings Account, please call Customer Contact Centre for assistance.

No, you must activate Secure Plus and wait 12 hours to complete cooling-off period before retrieving your username or resetting your password on the pre-login screen.

No, you must complete the 12-hour cooling period before retrieving your username or resetting your password on the pre-login screen via Forgot Username/Password option.

You can authorise your password reset via Secure Plus.

Yes, you can still retrieve your username or reset your password via the RHB Mobile Banking App. However, once you've completed the password reset, you'll need to login and link your device to register for Secure Plus.

You can use details from any of your RHB cards such Debit Card, Credit Card, Prepaid Card or from your Loan Account.

For security reasons, you've been blocked due to the maximum number of invalid attempts. Please try again after 24 hours.

RHB Mobile Banking offers the following security features to keep your account safe:

Your mobile device is connected to your RHB online account details (i.e. specific username and password).
Banking services access is protected by a secured login procedure via Secure Word to ensure it's your online account that you're logging into.
Challenge Questions to authenticate transactions deemed high risk.
Only one login session allowed per RHB access (e.g. specific username and password). If the same RHB login details are used to log in from another device (which is unauthorised device), then the user will be blocked from logging in.
RHB Secure Plus is activated via RHB ATMs for increased security as you'll be the only one who can access the RHB ATM.
Once activated, users can use RHB Secure Plus to authorise transactions on the RHB Mobile Banking App.
Cooling-off period in place to safeguard and protect your account from unauthorised changes and fraudulent activities.

Visit your nearest RHB branch to update your mobile number before registration.

No. For security reasons, you can't use the same username and will be required to create a new one.