An electronic statement (e-Statement) is a digital version of your bank statement. You can easily access and download it through RHB Online Banking (for individuals) or RHB Reflex (for businesses).

As part of our commitment to sustainability and data security, starting 1st April 2025, the Bank will discontinue mailing paper statements and advices in phases. You can access your e-Statements via RHB Online Banking (for individuals) or RHB Reflex (for businesses). Printing of hardcopy statements will still be available at any of our branches. 

There are two options to access your e-Statements:

RHB Online Banking (for individuals) or RHB Reflex (for businesses):
Log in to your account and navigate to the statements section to view or download your statements.

Email Delivery :
The statement will be sent as a password-protected attachment to your registered email address. If you would like to receive your bank statements via email or if you have changed your email address, please contact the bank at https://www.rhbgroup.com/others/contact-us/index.html.

Alternatively, you can visit any branch to request printed copies of your statements.

No	Product	RHB Online Banking (for individuals)	RHB Reflex (for businesses)	Email
1	Savings Account/-i	Quarterly	N/A	Quarterly
2	Current Account/-i	Monthly	Monthly	Monthly
3	Fixed Deposit/-i	Monthly	N/A	N/A
4	Multi Currency Account/-i	Monthly	Monthly	Monthly
5	Credit Card/-i	Monthly	N/A	Monthly
6	Commercial Card/-i	N/A	Monthly	Monthly
7	PayLater/-i	Monthly	N/A	Monthly
8	Auto Financing/-i	Yearly	N/A	Yearly
9	Floor Stocking/-i	N/A	N/A	Yearly
10	Personal Financing/-i	Yearly	N/A	Yearly
11	Home Financing/-i	Yearly	N/A	Yearly
12	Commercial Property Financing/-i	Yearly	N/A	Yearly
13	ASB (Financing)	Yearly	N/A	Yearly
14	Term Loan/-i	Half Yearly	N/A	Half Yearly
15	Unit Trust	Monthly	N/A	Monthly
16	Direct Bond/ Sukuk Investment	Monthly	N/A	Monthly
17	Merchant Statement	N/A	N/A	Daily

Note:

1. Fixed Deposit statements are only generated when there is activity on the account, such as a placement, withdrawal, upliftment, or renewal.
   
2. PayLater/-i statements are now available and can be accessed from May 2026 onwards.br>

For RHB Online Banking:
You may view your e-Statement/e-Advice via RHB Online Banking portal.

1. Log in to RHB Online Banking: https://onlinebanking.rhbgroup.com/

2. Select ‘Accounts’ from the menu buttons
   

3. Select the account type from the sidebar menu
   

4. Select ‘Statement’ tab below the displayed account balance summary, then select your desired month.

If you do not have RHB Online Banking yet, you may register for online banking access via https://onlinebanking.rhbgroup.com/my/registration.

 

For RHB Reflex:

1. Log in to RHB Reflex: https://reflex.rhbgroup.com/rhbcams/corporate/login.jsp

2. From the menu bar, select Account Management.

3. Choose eStatement Download.

4. Select the account type follow by the Account Number, and the Month you wish to view.

If you do not have RHB Reflex yet, you may apply for RHB Reflex by downloading and completing the application form here and submit it to your domicile branch.

For more details on RHB Reflex, you may visit https://www.rhbgroup.com/business/reflex/index.html or refer to the FAQ here.

You can access your electronic statements for up to 25 months in RHB Online Banking or RHB Reflex.

If you are unable to access your historical statements in RHB Online Banking / RHB Reflex, this may be because your statement delivery method was not previously set up for online access.

To check your statement in your mailbox, please follow these steps:

1. Inbox: Look for an email from rhb@stmts.rhbgroup.com in your inbox using the search function.
2. Junk or Spam Folder: If you do not see the email in your inbox, check your junk or spam folder.
   
3. Email Filters: Ensure that your email client filters are not blocking or redirecting emails from this address.
   
4. Trusted List: Add rhb@stmts.rhbgroup.com to your trusted list to ensure uninterrupted delivery of your statements.
   
5. Email Settings: Check your email settings to ensure that emails from this address are not being automatically deleted or archived.

Password Rules to Open Your Statement:

Individual Customer	Last 4 characters from MyKad / Passport + Date of Birth in YYMMDD format. E.g. If your MyKad number ends with 1234. And your birthday is 10 Jan 1991. Your password is: 1234910110
Non Individual Customer	Last 4 characters of Business Registration Number + Business Establishment Date in YYMMDD format. E.g. If your busines regsitration number ends with 123A. And your business establishment date is 10 Dec 2000. Your password is: 123A001210
Merchant customer	For merchant statement only. Last 4 digits of merchant ID followed by first 4 characters of company name E.g. If your merchant ID end with 4321 And the company name is UNIVERSAL SHOP SDN BHD Your password is: 4321UNIV

Effective 31 December 2024 cycle, all RHB Loan / Financing statements for the following products will be delivered in a new format moving forward:

1. Home Financing/-i

2. Commercial Property Financing/-i

3. ASB (Financing)

4. Personal Financing/-i

5. Term Loan/-i

6. Auto Financing/-i

7. Floor Stocking

Current Format	New Format

Effective December 2024, all RHB Credit Card/-i, Charge Card/-i & Prepaid Card statements will be delivered in a new format. The new format will be as follows:

 

 

current format	New format (Normal)	New format (Premier)

Effective December 2024, all RHB Merchant statements will be delivered in a new format moving forward. The new format will be as follows:

Current Format	New Format